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Hourly Tech Support Jobs in Utah (NOW HIRING)

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone ...

Broccoli AI

AI Tech Support

Lehi, UT · On-site

$70K - $100K/yr

The Role We're hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business. This is a highly technical, customer-facing role for someone who ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Job Type Full-time Description The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology ...

Moog

IT Site Support Technician II

Salt Lake City, UT · On-site

$26.45 - $33.66/hr

Job Title : IT Site Support Technician II Reporting To: Regional IT Site Support Team Lead Work ... Salt Lake City, UT $26.45-$33.66 Hourly Salary Range Disclaimer The base salary range represents ...

Moog, Inc.

IT Site Support Technician II

Salt Lake City, UT · On-site

$26.45 - $33.66/hr

Job Title : IT Site Support Technician II Reporting To: Regional IT Site Support Team Lead Work ... Salt Lake City, UT $26.45-$33.66 Hourly Salary Range Disclaimer The base salary range represents ...

Trucordia

IT Support Specialist

Lindon, UT

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

Trucordia

IT Support Specialist

Lindon, UT

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

3form

IT Support Specialist

West Valley City, UT · On-site

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT, and the role reports up through AWI. What does it mean to work at Armstrong? It means being ...

3form

IT Support Specialist

West Valley City, UT

The IT Support Specialist position is an AWI position. This position is based in Salt Lake City, UT, and the role reports up through AWI. What does it mean to work at Armstrong? It means being ...

U.S. Navy

IT Support Specialist

Orangeville, UT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsHourly Tech Support JobsHourly Tech Support Jobs in Utah

Hourly Tech Support information

What are the key skills and qualifications needed to thrive as an hourly tech support professional?

To thrive as an Hourly Tech Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues promptly. These skills ensure quick and accurate technical support, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by hourly tech support professionals, and how can they be managed on the job?

Hourly Tech Support professionals often encounter challenges such as high ticket volumes, managing multiple requests simultaneously, and assisting users with varying levels of technical expertise. Staying organized, utilizing ticketing systems efficiently, and maintaining clear communication with users and team members can help manage these demands. Additionally, proactively updating knowledge on company products and technology trends enables tech support staff to resolve issues more effectively and deliver excellent customer service.

What is hourly tech support?

Hourly tech support jobs involve assisting customers or clients with technical issues related to products, software, or services on an hourly wage basis. These roles typically include troubleshooting problems, answering questions, and providing guidance via phone, chat, email, or in person. Hourly tech support professionals may work for IT departments, call centers, or third-party service providers, and often handle a variety of technical concerns ranging from basic device issues to more complex software configurations. The position requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to non-technical users.

What is the difference between Hourly Tech Support vs Help Desk Technician?

AspectHourly Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Same as Hourly Tech Support, often with additional certifications
Work EnvironmentRemote or on-site, flexible hoursPrimarily on-site or remote, standard business hours
Employer & IndustryIT service providers, tech support companiesCorporate IT departments, managed service providers
Job FocusTechnical troubleshooting, user support, hardware/software issuesCustomer support, issue resolution, ticket management

Both roles involve technical support and troubleshooting, often requiring similar certifications. Hourly Tech Support typically offers flexible hours and may work remotely, while Help Desk Technicians often work within organizations' IT departments during regular hours. The main difference lies in the work setting and scope, but both serve as entry points into IT support careers.

Can I work remotely in hourly tech support?

Hourly tech support jobs often offer remote work options, especially for roles involving troubleshooting, customer service, and remote diagnostics. Employers may require familiarity with remote communication tools and a reliable internet connection, and some positions may be location-specific or require on-site availability for certain tasks.

How much is hourly tech support per hour?

Hourly tech support jobs typically pay between $15 and $30 per hour, depending on experience, location, and the complexity of the support provided. Entry-level positions may start lower, while experienced technicians with certifications can earn higher wages. The role often requires troubleshooting skills and familiarity with common tools and systems.

What are the most commonly searched types of Tech Support jobs in Utah?

The most popular types of Tech Support jobs in Utah are:

What are popular job titles related to Hourly Tech Support jobs in Utah?

For Hourly Tech Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Hourly Tech Support jobs in Utah look for?

The top searched job categories for Hourly Tech Support jobs in Utah are:

What cities in Utah are hiring for Hourly Tech Support jobs?

Cities in Utah with the most Hourly Tech Support job openings:

Hourly Tech Support jobs near you

IT Support (MOR2JP00017241)

Amicis Global

South Jordan, UT • On-site

AU$20 - AU$22/hr

Contractor

Re-posted 13 days ago

Job description

Title: IT Customer Support
Location: South Jordan, UT
Duration: 6-12 Months
 
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems