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Remote Tier 3 Support Jobs in Utah (NOW HIRING)

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

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Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Utah? For Remote Tier 3 Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Utah look for? The top searched job categories for Remote Tier 3 Support jobs in Utah are:
Infographic showing various Remote Tier 3 Support job openings in Utah as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Remote Sensing and Geospatial Support Analyst III (RSGS4)

ProSidian Consulting

Salt Lake City, UT โ€ข Remote

Full-time

Re-posted 13 hours ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Solutions for Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries including but are not limited to Energy, Nuclear, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, and Federal/State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com

Job Description

ProSidian Seeks a Remote Sensing and Geospatial Support Analyst III (RSGS4) [Key Personnel | Senior Consultant - Exempt 874-1 Consultant] located: CONUS:ย  Washington DC and Salt Lake City, UT to provide Agriculture, Forestry, Fishing, And Hunting Sector related Environmental Services Solutions for GTAC Remote Sensing & Geospatial Support Services on Behalf of The USDA Forest Service-SPOC SW (USDA-FS).ย  These services are considered part of the ProSidian Professional Services Sector Group with overall focuses being Multi-Sector Expertise, Experience, And Specialized Knowledge through Professional Services to Help Clients Solve Problems And Improve Operations under NAICS Code: 541990 - All Other Professional, Scientific and Technical Services for The Department of Agriculture with service(s) also characterized as The purpose of this request for information is to gather vendor's ability to provide professional remote sensing and geospatial services for the Forest Service.

JOB OVERVIEW

Apply remote sensing/geospatial technologies, approaches and methodologies to address natural resource applications including change detection, monitoring, extraction and classification of information from multispectral imagery, radar, LiDAR, etc. Use supervised/unsupervised image classification, data mining and feature extraction technologies, accuracy assessment procedures, and identify and apply novel approaches to geospatial analysis and modeling. Develop, manage and analyze remote sensing and geospatial data sets, including unique and disparate data and information, to support resource management projects. Evaluate new remote sensing and associated technologies (including new sensors/platforms, software technologies, data processing and analysis methods, data mining, geospatial modeling, etc.) and assess their feasibility for integration into FS business functions.

RESPONSIBILITIES AND DUTIES

  • Demonstrated expert level knowledge, experience, and abilities to process, analyze, and model geospatial data in commercial and open-source image processing and GIS software including, but not limited to, ERDAS, Google Earth Engine, eCognition, Metashape, Esri software and Pix4D software.
  • Demonstrated expertise in preparing technical reports, technology transfer and geospatial training materials for technology evaluation and development projects.
  • Demonstrated experience performing data modeling on corporate and disparate natural resource data.

-AND-

  • Professional certification, or relevant coursework in geography, GIS, or remote sensing, and seven (7) years of relevant professional work experience in geospatial analysis and modeling
Qualifications

Desired Qualifications for Agriculture, Forestry, Fishing, And Hunting Sector Time and Materials 874-1 Consultant Candidates - Assist program and project management in a functional area with educational and practical experience. Analyst:

Requirements:

  • ย A Master's degree in Education, Andragogy, Pedagogy, or a related field
  • At least 7 years of experience in teaching and learning, including experience with Andragogy and Pedagogy principles.
  • ย Strong knowledge of Andragogy and Pedagogy principles and their application to teaching and learning
  • ย Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • ย Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
  • ย Experience in program evaluation and data analysis
  • ย Knowledge of effective instructional practices and adult learning theory

Skills / Abilities / Education / Experience Requirements / Qualifications

  • EEO STATEMENT: We attract the best people in the industry, supporting their efforts to learn and grow.ย  We strive to create a challenging and progressive work environment.ย  We provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.ย 
  • FULLTIME-REGULAR VISA SPONSORSHIP AVAILABLE: No - We will not support sponsorship, i.e., H-1B or TN Visas for this position
  • BACKGROUND CHECK AND DRUG TESTING INFORMATION: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.ย  In addition, ProSidian may conduct drug testing for designated positions.ย 

REQUIRED SKILLS AND ABILITIES

  • Ability to initiate, develop and maintain mutually beneficial client relationships.
  • Ability to read, analyze and interpret common scientific and technical reports or journals, financial reports and legal documents.
  • Ability to respond to inquiries from internal and external clients.
  • Ability to write scopes-of-work, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents.
  • Clear vision and depth perception are also necessary.
  • Employees must be sharp, focused, and alert when conducting site inspections, speaking and interacting with clients, preparing written reports of findings, and testifying in deposition or trial.
  • Must be able to interact and communicate with clients at all levels (e.g.ย  internal and external)
  • Must have high level of analytical skills.
  • Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office Applications and computer-assisted engineering and design software.

Skills Required

  • Ability to multi-task and pay close attention to detail.
  • Excellent analytical, organizational and time management skills.
  • Strong communication skills, both oral and written.

Competencies Required

  • U.S.ย  Citizenship Required - You must be a United States Citizen
  • Excellent oral and written communication skills (This employer participates in the e-Verify program)
  • Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

Ancillary Details Of The Roles

  • PLACES(S) OF PERFORMANCE:ย  Team ProSidian shall perform the majority of services under this Contract at Washington D.C., Salt Lake City UT
  • TRAVEL:ย  Travel will be approved by the Project Manager and will be reimbursed.
  • RISK LEVEL DESIGNATION: Low Risk - background investigations required and Personnel performing labor categories designated at the MODERATE or LOW risk levels mustย  be either United States Citizens or Lawful Permanent Residents of the United States.

Other Details

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct.ย  The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

#TechnicalCrossCuttingJobs #Consulting #Jugaad #Technical Support #Transportantion #GrantManagement

Additional Information

CORE COMPETENCIES

  • Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership - ability to guide and lead colleagues on projects and initiatives
  • Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation - persistent in pursuit of quality and optimal client and company solutions
  • Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization - ability to manage projects and activity, and prioritize tasks

------------ ------------ ------------

OTHER REQUIREMENTS

  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public, and social sectors
  • Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
  • Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
  • Willingness - to constantly learn, share, and grow and to view the world as their classroom

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital


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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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