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Remote Tier 3 Support Jobs (NOW HIRING)

AMERICAN SYSTEMS

Service Desk Team Lead

Mclean, VA · On-site +1

$100K - $126K/yr

Establish and implement Tier 2 and Tier 3 support for all stakeholders of DLSA systems, services, and components. * Provide user and help desk support Monday through Friday, 8:00 AM to 5:00 PM ...

Summit 7 Systems

SOC Analyst Tier 3

AL · On-site +1

$75K - $90K/yr

Huntsville, AL/Remote SOC Code: Salary*: $75,000 - $90,000 *Dependent upon qualifications Summit 7 ... Our support staff, sales team and technicians are all coming together to make a difference. We also ...

American Systems

Service Desk Team Lead

$100K - $126K/yr

Establish and implement Tier 2 and Tier 3 support for all stakeholders of DLSA systems, services, and components. * Provide user and help desk support Monday through Friday, 8:00 AM to 5:00 PM ...

Team8

Team8- Cyber Startup Technical Support Engineer

$90K - $150K/yr

Remote, PST time zone Salary range: 90,000 to 150,000 USD annually, depending on experience and ... You will act as a senior technical authority with a Tier 3/4 mindset, while also helping build the ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

Summit 7 Systems

SOC Analyst Tier 3

Huntsville, AL · Remote

$75K - $90K/yr

Huntsville, AL/Remote SOC Code: Salary*: $75,000 - $90,000 *Dependent upon qualifications Summit 7 ... Our support staff, sales team and technicians are all coming together to make a difference. We also ...

E-Solutions

Genesys Cloud Architecture :: Onsite/Remote

$66.50 - $84.75/hr

Raritan, New Jersey/Remote Mode: Contract (6+ Months) Soft Skills Requirements: * Excellent ... Provide Tier 3 support during critical incidents as necessary * Participate and lead ongoing ...

New

Summit Management Consulting, LLC

Advisor

MI · Remote

Implement Uplift's MTSS Tier 1, Tier 2, and Tier 3 support models. * Conduct weekly student check ... Remote work environment Equal Opportunity Employer Uplift Michigan Online School is committed to ...

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All JobsRemote Tier 3 Support Jobs

Remote Tier 3 Support information

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$14

$26

$44

How much do remote tier 3 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 11% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Service Desk Team Lead

Service Desk Team Lead

AMERICAN SYSTEMS

Mclean, VA • On-site, Remote

$100K - $126K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
  • Establish and implement Tier 2 and Tier 3 support for all stakeholders of DLSA systems, services, and components.
  • Provide user and help desk support Monday through Friday, 8:00 AM to 5:00 PM Central Time.
  • Receive and manage help tickets escalated from the AETC AIS Service Desk AASD for issues requiring deeper technical analysis and resolution.
  • Oversee and coordinate engineering and technical support activities across DLSA-supported systems.
  • Maintain the stability, reliability, and high-performance operation of systems and services.
  • Support a system of systems environment by leveraging both:
  • specialized technical expertise in specific technologies, and
  • broader general IT systems knowledge.
  • Lead or support longer term and strategic technical efforts, including deployment of new capabilities and service improvements.
  • Ensure service desk operations meet required service level agreements SLAs.
  • Serve as a key point of coordination for escalated technical issues requiring Tier 2 and Tier 3 intervention.

Qualifications
  • Bachelor's degree and minimum 5 years of experience
  • Active Secret Clearance
  • Experience managing or supporting Tier 2 and Tier 3 IT service desk operations.
  • Experience in engineering and technical support for enterprise IT systems.
  • Strong knowledge of general IT systems and support processes.
  • Ability to work in environments requiring both specialized system expertise and broad technical coordination.
  • Experience maintaining system stability, availability, and performance.
  • Experience supporting or implementing new technical capabilities in an operational environment.
  • Experience with ServiceNow IT ticketing system.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $100,000.00/Yr. - USD $126,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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