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Remote Tier 3 Support Jobs (NOW HIRING)

Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause ...

Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause ...

Endpoint Systems Engineer

Miramar, FL · Remote

$110K - $120K/yr

Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause ...

Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause ...

Hybrid - onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for ... Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause ...

... Tier 3 support for HealthShare applications and related technologies. • Install, configure, and maintain InterSystems base software, kits, patches, and middleware applications. • Support OAuth ...

Manage and develop a team of Tier 3 support analysts and dedicated support engineers * Own a personal-development pathway that moves engineers from technical support into core engineering as part of ...

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture): * Assist with ...

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture): * Assist with ...

This position is fully remote. Duties & Responsibilities The Tier 2 Customer Support Lead will ... Qualifications Clearance Requirement Must hold an active Secret clearance , supported by a Tier 3 ...

Fiber Designer

Denver, CO · On-site +1

$75K - $90K/yr

Provide remote tier-2 and tier-3 technical support for field crews to troubleshoot real-time testing and splicing issues. REQUIRED QUALIFICATIONS * 2+ years of telecommunications experience and ...

Showing results 41-60

Remote Tier 3 Support information

See salary details

$14

$26

$44

How much do remote tier 3 support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
Infographic showing various Remote Tier 3 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Endpoint Systems Engineer

System One

Palm Shores, FL • Remote

$110K - $120K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago


Job description

Job Title: Endpoint Systems Engineer Location: Melbourne, FL Type: Contract To Hire Compensation: $110,000.00 - $120,000.00 Work Model: Hybrid – onsite and remote Overview As an Endpoint Systems Engineer, you will be responsible for designing, implementing, maintaining, and securing the enterprise workstation and mobile endpoint estate, including Windows, macOS, and iOS devices managed through Microsoft Intune. This role owns operating system and third-party application patching, OS lifecycle management, software packaging and deployment, Group Policy (GPO) and Intune policy administration, configuration baselines, and endpoint security tooling across on-premises, cloud-managed, and remote endpoints in a regulated financial services environment.

Responsibilities

  • Design, implement, maintain, and secure enterprise workstation and mobile endpoint environments, including Windows, macOS, and iOS devices managed through Microsoft Intune.
  • Administer, maintain, and optimize Tanium as the primary endpoint management and patching platform, including module configuration, sensor/package authoring, content distribution, and operational reporting.
  • Develop and execute enterprise patching strategies for Windows and macOS OS and third-party applications, including Patch Tuesday cycles, out-of-band releases, and zero-day remediation.
  • Coordinate patch testing, pilot rings, phased deployments, validation, and rollback procedures across on-site and remote/VPN workstations.
  • Package, test, and deploy enterprise applications for Windows, macOS, and iOS using Tanium Deploy and Microsoft Intune, maintaining a curated software catalog.
  • Manage endpoint provisioning and enrollment workflows for Windows Autopilot, macOS Automated Device Enrollment, and iOS ADE, including driver libraries and zero-touch provisioning.
  • Own the lifecycle management of Group Policy Objects and Microsoft Intune policies, including configuration profiles, compliance policies, security baselines, and endpoint protection policies.
  • Design, test, deploy, troubleshoot, and tune policies in line with CIS-based standards and business needs.
  • Develop automation scripts for provisioning, deployment, patch orchestration, health checks, and reporting using PowerShell, Python, Bash, and Tanium sensors/packages.
  • Oversee workstation lifecycle activities such as provisioning, upgrades, decommissioning, and asset reconciliation.
  • Partner with cybersecurity to analyze vulnerability scans and prioritize remediation efforts.
  • Provide Tier 3 support for complex endpoint and software deployment issues, conducting root cause analysis and implementing solutions.
  • Participate in platform upgrades and migrations, including system rollouts and major OS version transitions.
  • Maintain technical documentation, runbooks, standards, procedures, and change records.
  • Collaborate with cross-functional teams to ensure secure, resilient, and high-performing endpoint services.

Requirements

  • 4 to 6 years of enterprise endpoint engineering experience, including administrator experience with Tanium and Microsoft Intune.
  • Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application patching.
  • Experience with scripting languages such as PowerShell, Python, and Bash.
  • Experience troubleshooting Tier 3 support issues related to endpoints and deployment.
  • Experience with SCCM/MECM, Kaseya VSA, or similar platforms is a plus.
  • A 4-year degree in Information Systems, Computer Science, Computer Engineering, or a related field is preferred.
  • Equivalent certifications or experience will be considered.
  • Experience working in regulated industries such as financial services, healthcare, or government is strongly preferred.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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