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Remote Tier 3 Support Jobs (NOW HIRING)

Oxford Solutions

Network Security Engineer

Pittsburgh, PA · Remote

$97K - $133K/yr

... remote access solutions * Lead network upgrades, integrations, and performance improvements * Troubleshoot complex network issues (Tier 3 support) * Collaborate with IT teams to ensure reliable and ...

On Call Compliance Solutions

Tier 3 Engineer

The role involves maintaining client environments, managing escalated support tickets, and ... VPNs, firewalls, and remote access • Experience with ticket-driven service delivery ...

Vaco LLC

Google Workspace Engineer

Addison, TX · Remote

$85/hr

... remote. The Google Workspace Engineer will own day-to-day incident response and Tier 3 support with a heavy emphasis on Gmail reliability, performance, and complex technical issues. Gmail / Google ...

On Call Compliance Solutions

Tier 3 Engineer

The role involves proactively administering client environments, owning escalated support tickets ... VPNs, firewalls, and remote access • Experience with ticket-driven service delivery ...

Centegix

Tier 3 Technical Analyst

$2K/mo

... support to isolate firmware bugs, hardware defects, or environmental interference. Use data from ... Remote first work environment; we offer workplace flexibility * Fifteen days of PTO plus twelve ...

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McKesson Corporation

Tier 3 Production Support Engineer

$43 - $56/hr

The Product Support Representative acts as a technical and consulting resource for moderately complex issues related to the implementation and management of Ontada's technology products. You will ...

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How much do remote tier 3 support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are Remote Tier 3 Support specialists?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a Remote Tier 3 Support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What is a Tier 3 support job description?

A Tier 3 support job involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It typically requires advanced troubleshooting skills, in-depth product knowledge, and often involves collaborating with engineering or development teams to resolve persistent or high-level problems. Candidates usually need relevant certifications, such as ITIL or network certifications, and experience with diagnostic tools and remote support environments.

What are the key skills and qualifications needed to thrive as a Remote Tier 3 Support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
More about Remote Tier 3 Support jobs
What cities are hiring for Remote Tier 3 Support jobs? Cities with the most Remote Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What states have the most Remote Tier 3 Support jobs? States with the most job openings for Remote Tier 3 Support jobs include:
What job categories do people searching Remote Tier 3 Support jobs look for? The top searched job categories for Remote Tier 3 Support jobs are:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior ARC Technician Tier III Remote | VoIP & Data

B. Riley Securities, Inc

Lingo, NM • Remote

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

B. Riley Securities, Inc is seeking a full-time Advanced Resolution Center Technician Tier III in a remote role. The technician will handle escalated issues related to VoIP and data services, ensuring first call resolution when possible.

Candidates need 6-8 years of data technology experience and 4+ years of VoIP experience, with a strong understanding of telephony technologies. The position offers competitive salaries and benefits including 401(k) and paid holidays. #J-18808-Ljbffr

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