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Remote Tier 3 Support Jobs in Seattle, WA (NOW HIRING)

Trupanion

Senior Platform Engineer - Microsoft

Seattle, WA · Remote

$118K - $163K/yr

... remote users, and shared workstations. * Ensure endpoint management practices align with security, compliance, audit, and operational support requirements. * Provide Tier 3/engineering-level support ...

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

... 3 players in the private credit space by both size (AUM) and deal activity. About the Job We're ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

... 3 players in the private credit space by both size (AUM) and deal activity. About the Job We're ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Attention to Detail Preferred Qualifications * 3+ years of experience in strategy consulting ...

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Attention to Detail Preferred Qualifications * 3+ years of experience in strategy consulting ...

YO AI Labs

Lawyer - Remote

Seattle, WA · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

YO AI Labs

Lawyer - Remote

Seattle, WA · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

IonQ

Staff Client Engineer

Bothell, WA · On-site +1

Tier-3 Escalation & Mentorship * Act as the ultimate technical escalation point for complex ... supported, and valued. We are committed to equity and justice. We welcome different voices and ...

Continuant Careers

AV Project Manager III

WA · On-site +1

$7.0K - $10K/mo

Position Summary The AV Project Manager III leads complex commercial AV engagements from kickoff ... Prepare the customer and internal teams for ongoing support, including remote monitoring ...

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All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Seattle, WA

Remote Tier 3 Support information

See Seattle, WA salary details

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How much do remote tier 3 support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote tier 3 support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What are popular job titles related to Remote Tier 3 Support jobs in Seattle, WA?

For Remote Tier 3 Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Tier 3 Support jobs in Seattle, WA look for?

The top searched job categories for Remote Tier 3 Support jobs in Seattle, WA are:

Remote Tier 3 Support jobs near you

Senior Security Engineer (Remote - North Carolina, Florida, or South Carolina preferred)

Archgroup

Home, WA • Remote

$127K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Overview

We are seeking a Senior Security Engineer to protect enterprise systems, data, and cloud environments from evolving cyber threats. This role focuses on advanced security engineering, threat detection, and AI-driven security capabilities. You will serve as a senior technical resource, leading complex investigations and improving detection and response through automation and AI.

Why This Role

This role offers the opportunity to shape next-generation security capabilities, including AI-driven detection, automation, and cloud security, while working on high-impact enterprise challenges.

This is a remote role that can sit anywhere in US (near Arch office preferred).

Key Responsibilities

  • Design, build, and deploy agentic AI workflows and intelligent autonomous playbooks to automate Tier-1/2 alert triage, context enrichment, and incident response.

  • Develop and tune complex detection logic across SIEM, EDR/XDR, and cloud platforms, focusing on behavioral analytics and anomaly detection.

  • Utilize Python to build custom security tools, integrate disparate security APIs, andmaintainhigh-quality, reusable codebases for security orchestration (SOAR).

  • Lead threat hunting initiatives and serve as a Tier-3 escalation resource for complex, high-severity security incidents.

  • Analyze attacker tactics, techniques, and procedures (TTPs) to map coverage against the MITRE ATT&CK framework and proactively close gaps.

  • Secure cloud environments (AWS, Azure, or GCP), with a specific focus on auditing, monitoring, and protectingproductionAI/LLM pipelines and workloads.

  • Mentor junior team members, conduct code reviews for automation scripts, and promote robust software engineering best practices within the security team.

Qualifications

Required

  • 7+ years of cybersecurity experience with a focus on security or detection engineering

  • 3+yearsin a Sr. SecurityEngineerrole

  • Deep technical knowledge of incident response, threat hunting, and adversary TTPs.

  • Experience implementing and managing detection logic across enterprise SIEM, EDR/XDR, or cloud-native security tools.

  • Experience securing and monitoring cloud infrastructure (AWS, Azure, or GCP).

  • Demonstrated experience building functional toolsin Python/Powershell, interacting with REST APIs, and writing clean, structured code (experience with Git and CI/CD pipelines preferred).

  • Bachelor'sdegree inComputer Science, Cybersecurity,orEngineering.

Preferred

  • Practical understanding of building or implementing LLM-based agents, prompt engineering, and integrating AI models into automated workflowsandcustom API integrations.

  • Familiarity with AI/LLM-specific security vulnerabilities (e.g., OWASP Top 10 for LLMs, prompt injection, data poisoning, model evasion).

  • Experience with SIEM, EDR/XDR, SOAR, or identity security platforms

  • Advanced certifications (e.g., CISSP,GIACGCIA/GCIH, or cloud security certifications).

  • Master's degree inComputer Science, Cybersecurity, IT Management with an emphasis on AI/Automation.

#LI-Remote

#LI-ZP1

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.

10200 Arch Capital Services LLC

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