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Remote Tier 3 Support Jobs in Virginia (NOW HIRING)

NewGen

Cloud Solutions Architect

Chantilly, VA · On-site +1

$65 - $89/hr

Demonstrated experience providing Operations & Maintenance, Tier 1-3 Support * Demonstrated experience in integrating new learning approaches including Al, Augmented Reality (AR), Virtual Reality (VR ...

Seneca Holdings

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor ... Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and ...

CI Azumano

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor ... Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and ...

micro1 AI

Senior Counsel - Remote

Chesapeake, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Suffolk, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Alexandria, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Richmond, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Norfolk, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Hampton, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Newport News, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Virginia Beach, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Roanoke, VA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

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All JobsTier 3 Support JobsRemote Tier 3 Support JobsRemote Tier 3 Support Jobs in Virginia

Remote Tier 3 Support information

What is the difference between Remote Tier 3 Support vs Remote Tier 2 Support?

AspectRemote Tier 3 SupportRemote Tier 2 Support
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Basic technical certifications or training
Work EnvironmentAdvanced troubleshooting, complex issue resolutionInitial troubleshooting, issue escalation
Employer & Industry UsageIT service providers, tech companiesIT support teams, MSPs
Common Search & ComparisonRemote Tier 3 Support vs Remote Tier 2 Support

Remote Tier 3 Support involves handling complex technical issues requiring advanced skills and certifications, often working on escalated problems. In contrast, Remote Tier 2 Support focuses on resolving common issues and escalating more complex cases to Tier 3. Both roles are essential in IT support hierarchies, but Tier 3 typically requires more specialized knowledge and experience.

What is a remote tier 3 support specialist?

Remote Tier 3 Support specialists are highly experienced technical support professionals who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They work remotely to diagnose, troubleshoot, and resolve critical technical problems, often involving deep system analysis, debugging, and collaboration with product development teams. Their expertise allows them to provide solutions for escalated cases, create documentation for recurring issues, and sometimes contribute to product improvements. Tier 3 specialists often have advanced knowledge of software, hardware, or network systems, and play a key role in ensuring customer satisfaction for challenging technical issues.

How does a remote tier 3 support professional typically collaborate with other support tiers and technical teams?

As a Remote Tier 3 Support professional, you will often serve as the escalation point for complex technical issues that Tier 1 and Tier 2 cannot resolve. Collaboration is key, as you'll regularly communicate with lower-tier support to gather detailed case histories and with engineering or development teams to troubleshoot and resolve advanced problems. Effective documentation and clear communication are essential to ensure knowledge transfer and prevent recurring issues. This role often involves participating in cross-functional meetings or virtual stand-ups to align on solutions and share insights.

What are the key skills and qualifications needed to thrive as a remote tier 3 support specialist, and why are they important?

To thrive as a Remote Tier 3 Support specialist, you need advanced technical troubleshooting skills, deep knowledge of the supported products or systems, and typically a relevant IT degree or certifications such as CompTIA, Cisco, or Microsoft. Proficiency with remote desktop tools, ticketing systems, network diagnostics, and sometimes scripting languages is essential for resolving complex issues. Strong analytical thinking, clear communication, and patience set top performers apart in this role. These skills are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring customer satisfaction, and minimizing downtime.
What are popular job titles related to Remote Tier 3 Support jobs in Virginia? For Remote Tier 3 Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Tier 3 Support jobs in Virginia look for? The top searched job categories for Remote Tier 3 Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Tier 3 Support jobs? Cities in Virginia with the most Remote Tier 3 Support job openings:
Remote Tier 3 Support jobs near you
Infographic showing various Remote Tier 3 Support job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 6% Part Time, and 10% Contract. Highlights an 1% In-person, 1% Hybrid, and 98% Remote job distribution.

Active Directory Administrator IV

CommIT Enterprises, Inc

Quantico, VA • On-site

Full-time

Re-posted 10 days ago

Job description

Overview
CommIT Enterprises, Inc. is seeking an Active Directory Administrator IV join the team in Quantico, VA. The successful candidate will be a self-starter that thrives in a challenging environment, a Team player who seeks new solutions and is willing to both teach and learn. They will be part of an Enterprise Tier 3 level Active Directory (AD) Support team supporting over 265,000 user accounts and 140,000 computer accounts across several AD domains on government operated networks. The services that the AD Support team supports in Active Directory include accounts and group management; security configuration of the AD infrastructure; Domain Name Service (DNS); Dynamic Host Configuration Protocol; Distributed File Replication Services; Group Policy Objects; and other directory services technologies as applicable.
The ideal candidate will provide Tier III level Active Directory support and requires knowledge of the Windows Server Operating System and relevant AD applications (such as Lync, System Center Suite, and Exchange). The underlying infrastructure consists of both physical servers and VMware based servers and requires knowledge in VMware Virtualization and VMware vCloud to perform the specialized EDM Active Directory tasks.
Responsibilities
Your essential job functions will include but may not be limited to-
  • Maintain the overall health of technologies associated with AD and internal DNS.
  • Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and providing a weekly status report.
  • Coordinate incident tickets between Tier II and III sections as well as other sections as required.
  • Provide documentation, guidance and instruction to Tier II, and service desks for handling standard Active Directory related incidents, work orders, and service requests.
  • Provide Active Directory Service Desk Resolution Reports documentation to the service desk on the procedures for completing the task.
  • Submit and execute AD related Request for Change tasks.
  • Monitor the system availability and performance of AD with Government -provided event management tools, and take corrective action with regard to incidents that lower the health of AD.
  • Provide project support for AD related technologies.
  • Coordinate with the Engineering Team and other sections on AD-related issues.
  • Support change management process; submit requests through Change Approval Board; and participate in Change Review Boards.
  • Escalate product issues to third party product vendors upon Government approval. Implement monitoring tool thresholds and conduct proactive event remediation.
  • Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for the annual Commanders Cyber Readiness Inspections (CCRI).
  • Document and implement technical solutions for operational requirements using existing and emerging technologies.

Qualifications
Required Experience and Education:
  • DoD 8580 IAT III (CASP+CE, CCNP Security, CISA, GCIH, GCED, or CISSP (or Associate)
  • Professional level certification, i.e. MCSA Windows Server 2016/2019/2022, MCSE Core Infrastructure, Microsoft Windows Server Hybrid Administrator
  • 7 years related experience
  • Firewall, Demilitarized Zone (DMZ) experience configuring, certificate configuring; troubleshooting
  • Experience with PowerShell commands needed to manage Active Directory features, roles, mailboxes, performance and troubleshooting
  • Experience identifying the need for any Active Directory system reconfigurations (minor or significant)
  • Experience maintaining policies, procedures, and training plans for Active Directory system administration and appropriate use
  • Experience in building, tuning and maintaining servers in an enterprise environment.
  • Experience troubleshooting server performance issues using native Windows Server tools and utilities
  • Strong experience with Active Directory 2019/2022, planning, deploying and migration, including experience with mailbox server failover and cluster management
  • Extensive knowledge of AD architecture - databases and logs, mail routing and protocol support.
  • Thorough working knowledge of Windows Server 2019/2022
  • Ability to evaluate the need for any messaging system reconfigurations (minor or significant)
  • Ability to maintain policies, procedures, and training plans for messaging system administration and appropriate use
  • Thorough working knowledge of Active Directory as it relates to enterprise technologies
  • Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
  • Maintain a "forward looking" posture and work with management to plan for future upgrades, including Active Directory migration to the newer version

Competencies:
  • Good communication and interpersonal skills
  • Ability to follow policies and procedures
  • Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
  • Aptitude to address negative situations and resolve them in a positive manner.

Physical Demands and Work Environment:
  • General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
  • Contractor site with 0-10% travel possible
  • Possible off-hours work to support releases and outages
  • 10 lbs. maximum lifting, occasional lift/carry of small articles
  • Occasionally required to stand; frequently required to walk and sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Security Requirements:
  • Top-Secret w/SSBI (requires an active Top-Secret clearance as a minimum level for consideration)

Salary:
  • The anticipated salary range for this position is $80,000 - $90,000 annually. Final compensation will be determined based on job-related factors, including the candidate's relevant work experience, education, professional certifications, technical skills, required security clearance level, geographic location, and overall qualifications. The posted range reflects the company's good-faith expectation for this position at the time of posting.

About CommIT:
  • Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense's (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran's Affairs' (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Equal Opportunity Employer:
CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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