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Help Desk Level 1 Jobs in Virginia (NOW HIRING)

Barbaricum

Escalate complex problems to higher-level IT staff as necessary. * Document technical issues and ... Active DoD Top Secret/SCI clearance required. * 1-4 years' experience. * Experience providing ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... affect more than one user. * Collaborate with the client to resolve network-related events ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been ... Establish and maintain service level expectations and operational discipline * Identify recurring ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... affect more than one user. * Collaborate with the client to resolve network-related events ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... DoD IAT Level II Certification is required. * DoD Secret Clearance is required. * Top Secret with ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... level agreements (SLAs). * Responsible for identifying and implementing service improvement ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Virginia

Help Desk Level 1 information

See Virginia salary details

$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk level 1 in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are popular job titles related to Help Desk Level 1 jobs in Virginia?

For Help Desk Level 1 jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Virginia look for?

The top searched job categories for Help Desk Level 1 jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Level 1 jobs?

Cities in Virginia with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

ActioNet

Vienna, VA • On-site

Full-time

Posted 3 days ago

New

Job description

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.

Location:
Washington, DC or Gaithersburg, MD

Salary:
Up to $112,000, commensurate with experience and position level

Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.

Education:

  • Senior-Level: Bachelor’s degree from an accredited university or college in a technical discipline.
  • Mid-Level: Associate’s degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):

  • Minimum of three (3) years of experience performing help desk and technical support activities.
  • Experience identifying, researching, troubleshooting, and resolving complex technical problems.
  • Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
  • Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
  • Experience responding to telephone, email, chat, and online technical support requests.
  • Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
  • Ability to handle escalated issues and more complex technical problems.
  • Ability to train, coach, or assist less experienced team members.
  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):

  • Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
  • Experience responding to end-user phone, email, chat, and online support requests.
  • Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
  • Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
  • Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
  • Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
  • Experience supporting software and device installations, upgrades, user profile setup, and password resets.
  • Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
  • Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
  • Experience supporting escalated and complex technical issues.
  • Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
  • Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:

  • HDI Support Center Analyst (HDI-SCA)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Manager (HDI-SCM) – preferred for Senior-Level candidates
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ServiceNow Certified System Administrator
  • Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 

Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters 
  • We are committed to our customers by driving and sustaining Service Delivery Excellence 
  • We are committed to give back to our Community, help others and make the world a better place for our next generation 
ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference? 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please********