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Per Diem Remote Helpdesk Support Jobs in Virginia

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Per Diem Remote Helpdesk Support information

What is the difference between Per Diem Remote Helpdesk Support vs Per Diem Remote Desktop Support?

AspectPer Diem Remote Helpdesk SupportPer Diem Remote Desktop Support
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified: Windows Support
Work EnvironmentHelpdesk ticketing systems, phone, emailRemote desktop tools, troubleshooting software
Industry UsageIT support, customer serviceIT support, technical troubleshooting

Per Diem Remote Helpdesk Support focuses on handling user issues via tickets, calls, and emails, providing general technical assistance. Per Diem Remote Desktop Support involves directly accessing user systems remotely to troubleshoot and resolve technical problems. While both roles require similar certifications and support environments, Helpdesk Support emphasizes communication skills, whereas Desktop Support emphasizes technical troubleshooting skills.

How does scheduling and workload typically work for a per diem remote helpdesk support?

In a Per Diem Remote Helpdesk Support position, scheduling is often flexible and based on the organization's needs, with shifts offered as demand arises. You may be asked to fill in during peak times, staff absences, or special projects, so adaptability is key. The workload can vary from day to day, ranging from resolving routine technical issues to addressing urgent support requests. Regular communication with the IT team ensures smooth handoffs and updates, and you’ll likely use ticketing systems to track and prioritize tasks. This role is ideal for tech professionals seeking flexibility and exposure to diverse technical environments.

What does a per diem remote helpdesk support do?

A Per Diem Remote Helpdesk Support professional provides technical assistance and troubleshooting services to users on an as-needed basis, often working remotely. Their responsibilities include responding to support tickets, diagnosing software or hardware issues, and guiding users through solutions over the phone, chat, or email. Because the role is per diem, hours are flexible and typically based on demand, making it suitable for those seeking part-time or supplementary work. This position requires strong communication skills and a solid understanding of the systems or applications being supported.

What are the key skills and qualifications needed to thrive as a per diem remote helpdesk support?

To thrive as a Per Diem Remote Helpdesk Support, you need strong troubleshooting abilities, technical knowledge of computer systems and networks, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and basic networking protocols is essential. Outstanding communication, patience, and problem-solving skills set top performers apart in this client-facing role. These skills and qualifications ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a flexible remote environment.

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For Per Diem Remote Helpdesk Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Per Diem Remote Helpdesk Support jobs in Virginia look for?

The top searched job categories for Per Diem Remote Helpdesk Support jobs in Virginia are:

Per Diem Remote Helpdesk Support jobs near you

DAI Support Subject Matter Expert (SME)

enGenius Consulting Group

Virginia Beach, VA • Remote

Full-time

Re-posted 14 days ago

Job description

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, Virginia Beach, VA


Job Title: DAI Support Subject Matter Expert (SME)


Location: Virginia Beach, VA (fully remote position, on-site travel may be required)


Employment Type: Full-Time


About the Role: Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.


Key Responsibilities

  • Provide Tier 1 helpdesk support
  • Develop and maintain training materials based on recurring user issues and support trends
  • Contribute to reporting and business intelligence development to address gaps in existing analytics
  • Maintain accurate, current records within the ticketing and issue-tracking systems
  • Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes


Minimum Qualifications

  • Bachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,
  • Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence
  • General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)
  • Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triage
  • Must be eligible to work fully remote with periodic on-site availability in Virginia Beach, VA
  • Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check


enGenius Consulting Group is an Equal Opportunity Employer

M/F/D/V

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