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Junior Help Desk Jobs in Virginia (NOW HIRING)

MSM Technology, LLC

Help Desk Technician

Gainesville, VA · On-site

$18.03/hr

MSM Technology is seeking a Help Desk Technician to support the U.S. Department of Housing and ... JUNIOR: 0-2 years' experience. Applies fundamental concepts, processes, practices, and procedures ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

Mentoring junior Help Desk personnel * Developing Standard Operating Procedures (SOPs) * Creating technical documentation and knowledge base articles * Coordinating with Network, Cloud, and ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of ... You will help document user issues, follow troubleshooting procedures, resolve common requests, and ...

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of ... You will help document user issues, follow troubleshooting procedures, resolve common requests, and ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

The Junior Support Desk Analyst supports front-line assistance for users under the guidance of ... You will help document user issues, follow troubleshooting procedures, resolve common requests, and ...

Maximus

Junior CIC Analyst

VA · On-site +1

General information Job Posting Title Junior CIC Analyst Date Thursday, June 4, 2026 City Remote ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

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Junior Help Desk information

See Virginia salary details

$14

$21

$32

How much do junior help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for junior help desk in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

What are popular job titles related to Junior Help Desk jobs in Virginia?

For Junior Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Virginia look for?

The top searched job categories for Junior Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Junior Help Desk jobs?

Cities in Virginia with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

Help Desk Technician

MSM Technology, LLC

Gainesville, VA • On-site

$18.03/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

MSM Technology is seeking a Help Desk Technician to support the U.S. Department of Housing and Urban Development (HUD) by providing Tier I/II IT help desk support for HUD's infrastructure between the hours of 6am – 9pm EST (8-hour shift only). This role involves managing IT troubleshooting tickets, escalating issues as necessary, and ensuring ticket closure according to established Service Level Agreements (SLAs) and ticketing system protocols. This technician will also contribute to solutions for complex technical issues and support operational IT functions across various HUD sites.

  • Provide Tier I/II IT Support: Assist HUD employees with technical issues, including basic troubleshooting for hardware and software.
  • Ticket Management: Create, manage, escalate, and resolve IT service tickets following HUD’s service level agreements and ticketing system guidelines.
  • Documentation: Document issues, troubleshooting steps, and resolutions accurately for future reference and knowledge sharing.
  • Customer Support: Offer timely and professional responses to customer inquiries and issues.
  • Technical Guidance: Work collaboratively with Tier III teams and escalate issues beyond Tier II when necessary.
  • Continuous Improvement: Contribute to process improvements, knowledge base updates, and team training as required
Requirements:
  • Microsoft Word and Service Now user with troubleshooting experience
  • Helpdesk call experience (IT preferred, but not required)
  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. 
  • JUNIOR: 0-2 years’ experience. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.