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Full Time Help Desk Jobs in Virginia (NOW HIRING)

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates ...

New

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates ...

New

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Job Type Full-time Description If you are looking for an exciting career opportunity in the ... The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ...

Abacus Technology

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

This is a full-time position. * Serve as the primary point of contact for end users to provide ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

Abacus Technology

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

This is a full-time position. Responsibilities * Serve as the primary point of contact for end ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Valley Health

Help Desk Specialist

Winchester, VA · On-site

$21.18 - $31.76/hr

... 76 The Help Desk Specialist serves as the first point of contact for IT support, providing ... In addition to a competitive salary, our most popular benefits for full-time employees include: * A ...

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Valley Health

Help Desk Specialist

Winchester, VA · On-site

$21.18 - $31.76/hr

... 76 The Help Desk Specialist serves as the first point of contact for IT support, providing ... In addition to a competitive salary, our most popular benefits for full-time employees include: * A ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$22 - $25/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

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Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

Is a full time help desk a stressful job?

A full-time help desk position can be stressful due to the need to quickly resolve technical issues and manage multiple user requests. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Full Time Help Desk jobs?

Cities in Virginia with the most Full Time Help Desk job openings:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Support Technician

Apogee Solutions

Suffolk, VA

$30 - $35/hr

Full-time

Posted 2 days ago

New

Job description


Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates must be a U.S. Citizen with an active TOP SECRET/SCI clearance.

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military readiness by managing Joint professional education policies developing Joint doctrine, and incorporating lessons learned into future force operations. The JEDD updates Joint operational publications and terminology, oversees professional education policy and curriculum standards, and integrates operational insights into training and doctrine publications.

The Help Desk Support Technician will:

  • Serve as the first point of contact for JEDD users seeking technical support.
  • Manage initial call intake, log support tickets, solve basic hardware and software problems, and escalate complex issues.

Required Experience:

  • Active DOD Top Secret clearance with SCI eligibility
  • Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field OR five years’ experience in help desk and technical support
  • Demonstrated success in two of the following areas:
    • Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields
    • Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application
    • Demonstrated ability to communicate orally and in writing and a positive customer service attitude

Salary Range: $30 to $35 per hour