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Help Desk Apprentice Jobs in Virginia (NOW HIRING)

Liberty University

IT Computer Lab Apprentice

Lynchburg, VA · On-site

$16.50 - $21.50/hr

Complete internal documentation when required and utilize help request system to document work and ... Frequently required to perform desk-based work, including computer use and data entry. * Ability to ...

Liberty

IT Computer Lab Apprentice

Lynchburg, VA

$16.50 - $21.50/hr

Complete internal documentation when required and utilize help request system to document work and ... Frequently required to perform desk-based work, including computer use and data entry. * Ability to ...

US Navy

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

US Navy

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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All JobsHelp Desk Apprentice JobsHelp Desk Apprentice Jobs in Virginia

Help Desk Apprentice information

See Virginia salary details

$10

$20

$28

How much do help desk apprentice jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk apprentice in Virginia is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.41 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in Virginia as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,375 per year, or $20.4 per hour.

IT Support Coordinator (On-site)

Guidance Residential

Reston, VA

$22.50 - $30.75/hr

Full-time

Re-posted 23 days ago

Job description

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.

Help-Desk Support Functions

  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.

  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.

  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.

  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.

  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.

  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.

  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.

  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.

  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements

  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.

  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.

  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.

  • Working knowledge of Mac OSX.

  • Excellent customer service, oral and written communication skills.

  • Ability to learn, follow processes and apply best practices related to the job.

  • Ability to explain technical concepts and procedures to non-technical users.

  • Using initiative and independent judgment within established guidelines and procedures.

  • Ability to thrive in high-demand high-pressure situations.

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