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Help Desk Apprentice Jobs (NOW HIRING)

HRCU

Help Desk Technician

Rochester, NH · On-site

$24 - $28/hr

The Help Desk Technician provides timely, professional technical support to HRCU staff and helps ... Relevant certifications, vendor training, technical coursework, apprenticeship experience, or ...

HRCU

Help Desk Technician

Rochester, NH · On-site

$24 - $28/hr

The Help Desk Technician provides timely, professional technical support to HRCU staff and helps ... Relevant certifications, vendor training, technical coursework, apprenticeship experience, or ...

Cogent Technology Resource

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Installation Helper / Apprentice

Tucker, GA · On-site

$18 - $22/hr

Installation Helper / Apprentice Cogent Technology Resource Metro Atlanta / Tucker, GA Full-Time | ... If you are looking for office work, remote work, help desk work, or an easy job, do not apply. We ...

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Help Desk Apprentice information

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How much do help desk apprentice jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What cities are hiring for Help Desk Apprentice jobs?

Cities with the most Help Desk Apprentice job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk Apprentice jobs?

States with the most job openings for Help Desk Apprentice jobs include:

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For Help Desk Apprentice jobs, the most frequently searched job titles are:

Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician Apprentice

Jonesboro, AR

Apprenticely
See more jobs at Apprenticelyexternal

$17 - $24/hr

Full-time

Medical, Retirement

Posted 13 days ago

Job description

Apprenticely is helping Kalmer Solutions hire a Help Desk Technician in Jonesboro, AR. 
 
About the Employer: 
At Kalmer Solutions, we're committed to providing innovative IT solutions with a strong focus on customer experience. Our team of passionate professionals is dedicated to reliability, quality, and excellence in everything we do.
 
Company Culture: "The Kalmer Way Fundamentals"
Our culture at Kalmer Solutions is guided by "The Kalmer Way Fundamentals," where purpose meets passion. These core principles shape our interactions, inspire our service approach, and cultivate a supportive environment centered on integrity, quality, and teamwork. From doing the right thing to delivering legendary service and embracing continuous improvement, these fundamentals define how we work, grow, and succeed together.
$17 - $24 an hour
Are you passionate about troubleshooting technical issues and delivering exceptional customer support? Kalmer Solutions is looking for a skilled Help Desk Technician to join our dynamic team! As a Help Desk Technician at Kalmer Solutions, you'll be at the forefront of assisting our valued clients by addressing their technical inquiries and resolving hardware and software issues. This role offers a chance to work with diverse clients, tackle interesting challenges, and provide fast, effective solutions in a fast-paced environment.
 
What You'll Bring:
-Strong troubleshooting and technical problem-solving abilities
-Excellent communication and customer service skills
-Familiarity with various operating systems and software applications
-Ability to multitask and thrive under pressure
 
Job Duties Include:
-Take Calls from End-Users and Provide Support
-Windows Workstation Support
-Windows Server Environment Support
-Network Support
-Time entry and tracking
-Client information and documentation
-Create and interpret technical documentation
 
 
Perks of Joining Us:
-Competitive salary and benefits package
-Kalmer Solutions pays 100% of employee's medical insurance cost
-Options for a Simple IRA retirement account with 3% employer contribution match
-Opportunities for professional growth and career advancement
-A collaborative, supportive work environment
-Exposure to exciting projects and cutting-edge technology
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 
 
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
 
Keep in touch with us on social media 
Linkedin  .  Facebook  .  Instagram 
www.apprenticely.org

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30
SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: https://apprenticely.org/privacy-policy/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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