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Help Desk Apprentice Jobs (NOW HIRING)

The University of Chicago

$26.75 - $34.50/hr

... scripts for the help desk; and providing technical assistance in setup, installation, and ... Minimum requirements include vocational training, apprenticeships or the equivalent experience in ...

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Help Desk Apprentice information

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$33

How much do help desk apprentice jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a Help Desk Apprentice, and why are they important?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

How to get a help desk job with no degree?

To get a help desk apprentice position without a degree, focus on developing technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Certifications like CompTIA A+ can also improve your chances, and gaining hands-on experience through internships or volunteering can demonstrate your abilities to employers.

What are some common challenges faced by Help Desk Apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What are Help Desk Apprentices?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.

What is the highest paid apprenticeship?

The highest paid apprenticeships are often in skilled trades such as electrical, plumbing, or construction, where apprentices can earn competitive wages that increase with experience. Some technical and engineering apprenticeships also offer high starting salaries, especially in industries like aerospace or information technology, where specialized skills and certifications are valued. Overall, wages vary by industry, location, and level of expertise.

What are the big 4 apprenticeships?

The big 4 apprenticeships typically refer to programs in accounting, engineering, information technology, and healthcare. For a Help Desk Apprentice, relevant apprenticeships often include IT support or cybersecurity, which provide hands-on experience with technical skills, certifications, and customer service in a workplace environment.

Is 27 too old for an apprenticeship?

Help Desk Apprenticeships are open to individuals of various ages, and 27 is not considered too old to start. Many apprenticeships value skills, motivation, and willingness to learn over age, and adult learners often bring valuable experience to the role.
What cities are hiring for Help Desk Apprentice jobs? Cities with the most Help Desk Apprentice job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Apprentice jobs? States with the most job openings for Help Desk Apprentice jobs include:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 1% Part Time, and 43% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Tier II Technician (Secret Cleared) with Security Clearance

Help Desk Tier II Technician (Secret Cleared) with Security Clearance

Connsci

Bethesda, MD

$21.25 - $28.75/hr

Other

Posted 15 days ago

Job description

Do you have an interest in information technology? Do you like helping others? Do you enjoy troubleshooting and solving problems? If so, you may be a great fit for our team! We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects. Specifically, this person will troubleshoot common computer, networking, and access issues in a Windows/Microsoft/Outlook environment. This individual will also work in Active Directory for providing password resets and other support tasks. From time to time this individual may also participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments. Responsibilities:
• Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
• Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
• Test new hardware and software systems and packages prior to deployment.
• Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets.
• Work with other technical teams to resolve large scale issues.
• Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. Basic Qualifications:
• At least 1 year of experience in a Help Desk role or in providing technical support to end users
• At least 1 year of experience with Windows based hardware, operating system, and printers
• Active Secret clearance per Federal Stipulation
• Active Security+ certification
• Ability to lift up to 50 pounds/23 Kg At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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