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Help Desk Apprentice Jobs (NOW HIRING)

CAI

Service Desk Analyst

$18/hr

Service Desk Analyst Req number: R8107 Employment type: Full time Worksite flexibility: Remote Who ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

CAI

Service Desk Analyst

$18/hr

Service Desk Analyst Req number: R8049 Employment type: Full time Worksite flexibility: Remote Who ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

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Help Desk Apprentice information

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How much do help desk apprentice jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What cities are hiring for Help Desk Apprentice jobs? Cities with the most Help Desk Apprentice job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Apprentice jobs? States with the most job openings for Help Desk Apprentice jobs include:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Support Specialist I-Rogers, AR

Apprenticely

Rogers, AR

$38K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Apprenticely is helping America's Car-Mart hire a Help Desk Support Specialist I in Rogers, AR. 
 
About the Employer: 
For more than 40 years, America's Car-Mart has been dedicated to helping customers achieve vehicle ownership through affordable financing and exceptional service. With more than 150 dealerships across the South-Central U.S., Car-Mart is known for its customer-first approach, commitment to its communities, and supportive workplace where employees can grow their careers while making a meaningful impact.
 
$38,000 - $38,000 a year

Are you passionate about technology and enjoy solving problems? America's CAR-MART, Inc. is looking for an Help Desk Support Specialist 1 to join our team! This is an exciting opportunity to develop your skills while supporting and maintaining critical infrastructure components that help drive our business.

Key Responsibilities:
With guidance and support, you'll:

  • Apply your knowledge in three or more of the following areas:
    • PC setup and troubleshooting
    • Networking
    • Software deployment
    • Security systems (alarms and DVRs)
    • Shoretel phone systems
    • IP phone technology
    • Virtual Machine (VM) environments
  • Participate in team projects to improve and enhance our systems.
  • Ensure compliance with company policies, mission, vision, and ethical standards.
  • Complete daily tasks efficiently to meet deadlines.
  • Take on additional duties as assigned by your manager.

Qualifications:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school.
  • Six months to one year of related experience and/or training.
  • Equivalent combinations of education and experience are also welcome!

This is a full time position and comes with many benefits plus, a fun, team work environment.  The ideal candidate needs to be self motivated, ability to follow directions and be dependable.

Benefits:  

We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:

  • 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions
  • Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company's success.
  • Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
  • Dental & Vision Insurance: Care for your smile and vision needs.
  • Life Insurance: Protect your loved ones with company-provided coverage.
  • Disability Insurance: Financial support during unforeseen circumstances.
  • Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
  • Paid Time Off: Enjoy well-deserved rest and relaxation.
  • Paid Holidays: Celebrate special days with your loved ones.
  • Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 
 
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
 
Keep in touch with us on social media 
Linkedin  .  Facebook  .  Instagram 
www.apprenticely.org

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30
SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: https://apprenticely.org/privacy-policy/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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