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Help Desk Apprentice Jobs (NOW HIRING)

Art of Drawers Ohio

Apprentice

Cincinnati, OH · On-site

$45 - $60/hr

We have a team of local installers to coach as well as a national help desk for further assistance, if needed. Installers are paid guaranteed commission at the time of install and can earn lucrative ...

Sims-Lohman, Inc.

Design Sales Apprentice

Elgin, IL · On-site

$20 - $22/hr

Our legacy of developing trusted relationships within the building industry has helped our business ... While in development, the Design Sales Apprentice will be the primary front desk attendant to meet ...

Sims-Lohman, Inc.

Design Sales Apprentice

Elgin, IL · On-site

Our legacy of developing trusted relationships within the building industry has helped our business ... While in development, the Design Sales Apprentice will be the primary front desk attendant to meet ...

2 Sons Plumbing

Plumbing Apprentice

Pacific, WA · On-site

$23 - $30/hr

Plumbing Apprentice Start a Career You Can Be Proud Of Not everyone wants to sit behind a desk ... help guide you through getting one. What You'll Get This is where things start to separate from ...

Wen by Chaz Dean, Inc

Stylist Apprentice

Hollywood, CA · On-site

$17.87/hr

Stylist Apprentice Hollywood, CA $17.87/hour Full-Time | Tuesday & Saturday 9:00 AM - 5:00 PM ... Welcome clients and help create an exceptional salon experience * Assist with front desk duties ...

Wen by Chaz Dean, Inc

Stylist Apprentice

Hollywood, CA · On-site

$17.87/hr

Stylist Apprentice Hollywood, CA $17.87/hour Full-Time | Tuesday & Saturday 9:00 AM - 5:00 PM ... Welcome clients and help create an exceptional salon experience * Assist with front desk duties ...

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Help Desk Apprentice information

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How much do help desk apprentice jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What cities are hiring for Help Desk Apprentice jobs? Cities with the most Help Desk Apprentice job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Apprentice jobs? States with the most job openings for Help Desk Apprentice jobs include:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

IT Help Desk Specialist

russcellinc

Battlefield, MO • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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