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Help Desk Apprentice Jobs (NOW HIRING)

Sila Services

HVAC Apprentice

Weymouth, MA · On-site

$18 - $25/hr

... desk? Boston Standard is looking for an HVAC Service Apprentice who's ready to roll up their ... If you're mechanically inclined, enjoy helping people, and love figuring out how things work, this ...

Sila Services

HVAC Apprentice

Weymouth, MA · On-site

$18 - $25/hr

... desk? Boston Standard is looking for an HVAC Service Apprentice who's ready to roll up their ... If you're mechanically inclined, enjoy helping people, and love figuring out how things work, this ...

CAI

Desktop Support Specialist

Newark, NJ

If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users with ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

CAI

Desktop Support Specialist

Newark, NJ · On-site

$28 - $32/hr

If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users with ... apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to ...

Liberty

IT Computer Lab Apprentice

Lynchburg, VA

$16.50 - $21.50/hr

Complete internal documentation when required and utilize help request system to document work and ... Frequently required to perform desk-based work, including computer use and data entry. * Ability to ...

Liberty University

IT Computer Lab Apprentice

Lynchburg, VA · On-site

$16.50 - $21.50/hr

Complete internal documentation when required and utilize help request system to document work and ... Frequently required to perform desk-based work, including computer use and data entry. * Ability to ...

Associated Builders and Contractors NorCal Chapter

Be Seen First

Apprentice Program Assistant

Livermore, CA · On-site

$25 - $27/hr

... helping people build their careers in the construction industry. We stay busy and handle a fast ... a desk for extended periods. · Able to drive for up to 8 hours when needed. · Able to lift up to ...

Associated Builders and Contractors NorCal Chapter

Be Seen First

Apprentice Program Assistant

Livermore, CA · On-site

$25 - $27/hr

... helping people build their careers in the construction industry. We stay busy and handle a fast ... a desk for extended periods. · Able to drive for up to 8 hours when needed. · Able to lift up to ...

Schiene

Leiter:in Controlling (m/w/d) 100%

Indiana, PA · On-site

$173.33 - $235.24/hr

Ihr Profil Du verfügst über ein abgeschlossenes Studium in Betriebswirtschaft, Finance oder Controlling oder eine vergleichbare höhere Ausbildung. Zudem bringst du mehrjährige Erfahrung im ...

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All JobsHelp Desk Apprentice Jobs

Help Desk Apprentice information

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$14

$21

$33

How much do help desk apprentice jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What cities are hiring for Help Desk Apprentice jobs? Cities with the most Help Desk Apprentice job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Apprentice jobs? States with the most job openings for Help Desk Apprentice jobs include:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Physical job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Installation Repair Technician Apprentice/Helper - Syracuse, NY

Overhead Door Company

Syracuse, NY

$18 - $24/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago

Overhead Door Corporation rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

376th of 487 rated machine equipment manufacturers

Job description

Launch a Career in the Skilled Trades – No Experience Required

Are you mechanically inclined and ready to learn a trade? We’re hiring motivated individuals to join our team as Garage Door Technician Apprentices. No prior experience is needed. If you’re dependable and hands-on, we’ll train you.

What Training Looks Like

Most of your training will happen on the job, working side-by-side with experienced technicians. As a helper/apprentice, you’ll gain practical experience right in the field. We also provide some classroom instruction, including expert-led sessions from David Mount at Mount On Site Training in Maryland, to round out your understanding of the trade.

Why Choose Us?

Hands-On Learning from Day One
Skip the desk job. Learn the trade through real-world experience and guidance from seasoned pros.

Room to Grow
Earn certifications from the Institute of Door Dealer Education and Accreditation (IDEA) and grow into a lead technician, estimator, or supervisor role.

Competitive Pay amp; Benefits

  • Hourly pay starting at $18–$24/hour

  • Health Insurance

  • 401(k) with Company Match

  • Life Insurance amp; Short-Term Disability

  • Paid Time Off amp; Holiday Pay

  • Performance Bonuses

Real Work with Real Opportunity
This is a physically active job that sometimes requires long hours and overtime, especially during the busy season. If you’re looking to work hard, learn a skilled trade, and build a future, you’ll fit right in.

A Legacy You Can Be Proud Of
Join a fourth-generation family business that’s been serving Central New York since 1924.

What You'll Do

  • Assist in installing and servicing garage doors and openers

  • Learn mechanical skills and product knowledge

  • Maintain safe, clean job sites

  • Help with materials, inventory, and basic paperwork

  • Communicate with customers and team members

What You Need

  • High school diploma or equivalent

  • Ability to lift 75 lbs and work on your feet

  • Mechanical aptitude or background in trades is a plus

  • Valid NY driver’s license with a clean record

  • Able to pass a standard drug test (excluding cannabis)

  • Able to pass a DOT physical (non-CDL)

  • Reliable, punctual, and eager to learn

Sound Like You?

If you're ready to start a rewarding trade career with real growth potential, apply today.

About Us

Overhead Door Company of Greater Syracuse is part of a fourth-generation family business serving Central New York since 1924. With three locations, we’re known for top-quality products, dependable service, and a strong team culture built on respect and long-term success.

What Overhead Door Corporation employees say

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