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Help Desk Apprentice Jobs (NOW HIRING)

Eisenhower

Desktop Technician I

Rancho Mirage, CA · On-site

$22.83 - $34.69/hr

... e program Preferred: IT Service Desk experience in healthcare Reports To: Manager-Desktop and ... help desk tickets and inquiries from end-users regarding desktop hardware and software issues.8. ...

Encore Fire Protection

Fire Alarm Apprentice

Concord, NH · On-site

... desk all day, this is a strong place to start. Key Responsibilities Most days you will be out on ... Help lay out, assemble, install, test, inspect, maintain, and service fire alarm systems. * Learn ...

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Help Desk Apprentice information

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How much do help desk apprentice jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

Is getting a helpdesk job hard?

Getting a help desk apprentice position can be competitive but generally requires basic technical knowledge, good communication skills, and a willingness to learn. Entry-level roles often focus on customer service and troubleshooting, with some employers providing on-the-job training or certifications like CompTIA A+. Success depends on your ability to demonstrate problem-solving skills and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Help Desk Apprentice, and why are they important?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What is the highest paid apprenticeship job?

Help Desk Apprentice roles typically have lower pay compared to specialized technical apprenticeships such as cybersecurity, software development, or network engineering, which can offer higher wages due to advanced skills and certifications. The highest paid apprenticeships often involve fields like IT, engineering, or healthcare, where apprentices can earn competitive wages while gaining valuable skills.

What are some common challenges faced by Help Desk Apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What are Help Desk Apprentices?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.

Is 25 too late to start an apprenticeship?

Starting a Help Desk Apprentice position at age 25 is not too late, as apprenticeships often welcome individuals of various ages seeking to develop IT and customer service skills. Many programs value diverse experiences and prioritize skills, certifications, and motivation over age, making it a viable option for mature job seekers.

Is 27 too old for an apprenticeship?

Help Desk Apprenticeships are open to individuals of various ages, and 27 is not considered too old to start. Many employers value diverse experiences and skills, and apprenticeships often focus on training and development regardless of age.
What cities are hiring for Help Desk Apprentice jobs? Cities with the most Help Desk Apprentice job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Apprentice jobs? States with the most job openings for Help Desk Apprentice jobs include:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Physical job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Hilton Garden Inn Atlanta Midtown - Front Desk Supervisor

Hilton Garden Inn Atlanta Midtown - Front Desk Supervisor

Aimbridge Hospitality

Atlanta, GA • On-site

$16.25 - $21.25/hr

Full-time

Posted 7 days ago

Aimbridge Hospitality rating

5.8

Company rating: 5.8 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

65th of 106 rated hotels

Job description


Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

  • Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
  • Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
  • Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
  • Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

  • High School diploma or equivalent required; college coursework in a related field helpful.
  • At least 2 to 3 years of progressive experience in a hotel or related field required.
  • Previous supervisory experience preferred.
  • Must have a valid drivers license.
  • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Find us in Midtown, less than two blocks from Georgia Tech and the Midtown MARTA station, providing Downtown access. The Georgia Aquarium and Piedmont Park are both less than two miles away. Enjoy our fitness center and outdoor pool. Our restaurant offers cooked-to-order breakfast and dinner, and our 24-hour store is packed with snacks.Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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