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Help Desk Apprentice Jobs in Chicago, IL (NOW HIRING)

Our legacy of developing trusted relationships within the building industry has helped our business ... While in development, the Design Sales Apprentice will be the primary front desk attendant to meet ...

Our legacy of developing trusted relationships within the building industry has helped our business ... While in development, the Design Sales Apprentice will be the primary front desk attendant to meet ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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Help Desk Apprentice information

See Chicago, IL salary details

$14

$22

$34

How much do help desk apprentice jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk apprentice in Chicago, IL is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What are the most commonly searched types of Help Desk jobs in Chicago, IL? The most popular types of Help Desk jobs in Chicago, IL are:

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago


Sims-Lohman rating

4.7

Company rating: 4.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

51st of 54 rated home improvement suppliers and fitters


Job description

WHO ARE WE?
Sims-Lohman is a family-owned distributor of cabinets and fabricator of granite and quartz countertops. Our legacy of developing trusted relationships within the building industry has helped our business evolve and grow over the last 50 years. This is a fantastic time to join our team. We have consistently ranked among the fastest growing companies in America on the Inc. 5000 list. We provide our Team Members with a competitive salary and benefit package including Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability coverages and a 401(k) plan.
We are currently searching for a Design Sales Apprentice. The Design Sales Apprentice will work with our Design Team Members to be developed to provide overall customer service, relationship and project management to custom builders, remodelers, contractors and their clientele. While in development, the Design Sales Apprentice will be the primary front desk attendant to meet, greet and direct customers.
WHO ARE YOU?
You LOVE interior design and dream of a job in which you are creating beautiful interior spaces with customers. You have a natural ability to interact easily with people. You have a knack for computer software programs to demonstrate your design thoughts. You are detailed oriented, a good record keeper, a good scheduler and good at order entry. You like to interact with customers and surprise them with options. You may already be experienced in a business to business, home builder or manufacturer of builder product supporting the home builder. You laugh at job ads that require computer skills, as if life does not require the use of a computer every day for almost every task that you do. You definitely are used to a fast-paced, fun, office environment where casual dress is an everyday event. You can multi-task, prioritize your day, manage time efficiently and follow policy and procedure with ease.

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