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Help Desk Level One Jobs (NOW HIRING)

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

Polaris Healthcare

Help Desk Level 1 IT

Bardonia, NY · On-site

$20 - $25/hr

Seeking a Level 1 Systems Administrator to add to our team. Skills To Include Some If Not All Windows 10,11 Low voltage installation Windows Server 2016, 2019, 2022, 2025 Systems administration ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Supports and assists Level I technicians by providing technical direction and answering questions ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Supports and assists Level I technicians by providing technical direction and answering questions ... or help desk experience (MSP experience preferred). * Strong troubleshooting skills with the ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ... Serves as a contact for level 1 support. Serves as a contact for users having problems using ...

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Help Desk Level One information

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How much do help desk level one jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for help desk level one in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk level one technician?

Help Desk Level One technicians are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, answer queries, and resolve common IT problems such as password resets, software installation, or connectivity issues. If problems are more complex, they escalate the issue to higher-level IT support. Their goal is to provide efficient and friendly support to ensure users can quickly return to productivity.

What are the key skills and qualifications needed to thrive as a help desk level one technician, and why are they important?

To excel as a Help Desk Level One Technician, you need a solid understanding of basic computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for managing and resolving user issues. Strong communication, patience, and active listening skills help build rapport and effectively address customer concerns. These competencies ensure prompt, accurate technical support and a positive user experience, which are critical for organizational productivity.

What are some common challenges faced by help desk level one technicians, and how can they be addressed?

Help Desk Level One technicians often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information and managing high volumes of support requests. These challenges can be addressed by developing strong communication and problem-solving skills, utilizing ticketing systems effectively, and following established protocols for escalation. Many organizations provide ongoing training and knowledge bases to help technicians resolve issues efficiently and ensure consistent service quality.

What is the difference between Help Desk Level One vs Help Desk Technician?

AspectHelp Desk Level OneHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, call centers, IT support teamsHelp desk support, IT departments, technical support centers
ResponsibilitiesBasic troubleshooting, ticket logging, initial user supportAdvanced troubleshooting, issue escalation, user assistance
Common UsageEntry-level support roles in ITSupport roles requiring more technical skills and problem-solving

Help Desk Level One and Help Desk Technician roles often overlap in entry-level IT support. Level One typically handles initial user issues and basic troubleshooting, while Help Desk Technicians may perform more advanced support tasks. Both roles require similar certifications and work environments, but Help Desk Technicians usually have greater technical responsibilities.

What cities are hiring for Help Desk Level One jobs?

Cities with the most Help Desk Level One job openings:

What states have the most Help Desk Level One jobs?

States with the most job openings for Help Desk Level One jobs include:

What are popular job titles related to Help Desk Level One jobs?

For Help Desk Level One jobs, the most frequently searched job titles are:

Help Desk Level One jobs near you

Help Desk Level 1 Representative

Manhattan, NY • On-site

City of New York
Public Administration • 10K+ employees
Learn more about City of New Yorkexternal

$50K - $60K/yr

Full-time

Re-posted 10 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA) Help Desk operations, providing caller assistance and problem management services to City agencies regarding citywide systems under both FISA and OPA management. These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal (PIP), the Payroll Management System (PMS), City Human Resource Management System (CHRMS), Remedy and others.
The Help Desk Level 1 Representative will:
- Respond to telephone and email inquiries and determine the information required with professionalism and tact;
- Answer routine and frequently asked questions regarding user and system issues;
- Escalate moderate and complex user and system issues when required;
- Apprise users of the status and progress of pending requests;
- Provide efficient and effective problem resolution for callers;
- Initiate system password resets for authorized users;
- Record and track information from initial call to resolution using the Remedy IT Service Management System;
- Assist in collecting data to be used in researching user issues that may indicate larger system problems;
- Prepare statistical reports for management review;
- Provide system documentation and forms as required;
- Run simple system procedures and;
- Perform special projects, as assigned.
Preferred Skills:
- Basic knowledge of City systems (FMS, PMS, CityTime, PIP, CHRMS or Remedy)
- Excellent work ethic and attention to detail
- Excellent verbal and written communication skills
- Excellent telephone skills with a professional demeanor
- Ability to work independently or as part of a team
- Ability to work well and efficiently in a fast-paced environment
- Ability to maintain confidentiality
Additional Information:
#O-161
To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 782547. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
Hours/Shift:
35 Hours/Day Shift
Work Location:
5 Manhattan West, New York, NY
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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