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Help Desk Level One Jobs in Florida (NOW HIRING)

Pinnacle Home Care

Help Desk Level 1

Oldsmar, FL · On-site

$18.75 - $25.75/hr

... we're looking for a Help Desk Specialist Level I to join our award-winning team. Key ... Personalized, One-on-One Care: Help patients heal and regain their independence by delivering ...

Bakerly Barn

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.

Bakerly LLC

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The help desk specialist will be responsible for logging all calls in the ticketing system and ... Ability to learn customer support is essential to provide Tier 1 level support to customers.

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician shall provide phone and onsite support for headquarters personnel and ... Meet established service level metrics for call response, technical support, and customer service

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise ...

Chronos Operations, LLC

Help Desk Supervisor

Orlando, FL · On-site +1

Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs ... Ensure at least one supervisor is on duty for all shifts 24x7x365 and at each location. * Other ...

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs ... Ensure at least one supervisor is on duty for all shifts 24x7x365 and at each location. * Other ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Provide first-level support for desktops, laptops, printers, and peripherals. * Respond to and ... work experience. * 1-3 years of experience in a help desk or technical support role. * Strong ...

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Help Desk Level One information

What is a help desk level one technician?

Help Desk Level One technicians are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, answer queries, and resolve common IT problems such as password resets, software installation, or connectivity issues. If problems are more complex, they escalate the issue to higher-level IT support. Their goal is to provide efficient and friendly support to ensure users can quickly return to productivity.

What are the key skills and qualifications needed to thrive as a help desk level one technician, and why are they important?

To excel as a Help Desk Level One Technician, you need a solid understanding of basic computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for managing and resolving user issues. Strong communication, patience, and active listening skills help build rapport and effectively address customer concerns. These competencies ensure prompt, accurate technical support and a positive user experience, which are critical for organizational productivity.

What are some common challenges faced by help desk level one technicians, and how can they be addressed?

Help Desk Level One technicians often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information and managing high volumes of support requests. These challenges can be addressed by developing strong communication and problem-solving skills, utilizing ticketing systems effectively, and following established protocols for escalation. Many organizations provide ongoing training and knowledge bases to help technicians resolve issues efficiently and ensure consistent service quality.

What is the difference between Help Desk Level One vs Help Desk Technician?

AspectHelp Desk Level OneHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, call centers, IT support teamsHelp desk support, IT departments, technical support centers
ResponsibilitiesBasic troubleshooting, ticket logging, initial user supportAdvanced troubleshooting, issue escalation, user assistance
Common UsageEntry-level support roles in ITSupport roles requiring more technical skills and problem-solving

Help Desk Level One and Help Desk Technician roles often overlap in entry-level IT support. Level One typically handles initial user issues and basic troubleshooting, while Help Desk Technicians may perform more advanced support tasks. Both roles require similar certifications and work environments, but Help Desk Technicians usually have greater technical responsibilities.

What cities in Florida are hiring for Help Desk Level One jobs?

Cities in Florida with the most Help Desk Level One job openings:

Help Desk Level One jobs near you

Help Desk Level 1

Oldsmar, FL • On-site

Pinnacle Home Care
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Pinnacle Home Careexternal

$18.75 - $25.75/hr

Full-time

Posted 5 days ago

Job description


Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.


Pinnacle Home Care, Florida’s largest Medicare certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Help Desk Specialist Level I to join our award-winning team.


Key Responsibilities

  • Respond promptly to user inquiries and support requests via phone, email, or in-person.
  • Provide first-level technical support for common IT issues related to desktops, laptops, printers, and mobile devices.
  • Provide first-level technical support for core applications and systems.
  • Document all support requests and resolutions in the IT service management system.
  • Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.
  • Assist in setting up new user accounts and hardware under direction from senior staff.
  • Support basic software installations and updates on end-user devices.
  • Maintain and update IT documentation related to troubleshooting and support procedures.
  • Educate users on basic IT policies, password management, and best practices.
  • Maintain a courteous and professional demeanor when assisting users.
  • Participate in training sessions and team meetings to improve technical skills and service delivery.




Benefits:

Why Choose Pinnacle?

  • Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
  • Growth & Stability: Over two decades as Florida’s largest independent home health agency.
  • Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
  • Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
  • Recognized Excellence: Ranked as a USA Today Top Workplace.
  • Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
  • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.


Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.


Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!


Requirements:

Qualifications

  • 1–2 years of IT or Help Desk experience preferred.
  • Basic knowledge of Microsoft Windows, Office 365, and general desktop support.
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and escalate issues when appropriate.
  • Willingness to learn and grow in a fast-paced IT environment.
  • High school diploma or equivalent required; technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus.
  • Healthcare IT experience is a plus but not req


Pinnacle Home Care logo

About Pinnacle Home Care

Sourced by ZipRecruiter

Pinnacle Home Care is a Medicare Certified and Florida Licensed full-service clinically owned and operated health care company, led by professionals who are passionate about delivering Exceptional Outcomes and quality care Beyond Expectation to patients, referral partners, staff and the communities that we serve. At Pinnacle Home Care we believe in Exceptional Outcomes which is why our patients receive exceptional customized home care services in the comfort of their home.

Industry

Health and personal care stores

Company size

501 - 1,000 Employees

Headquarters location

Oldsmar, FL, US

Year founded

2003

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