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Help Desk Level One Jobs in Florida (NOW HIRING)

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Company Description One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

University of Florida

Help Desk Technician

Gainesville, FL · On-site

$25.39 - $26/hr

UF Information Technology (UFIT) is currently seeking an intermediate level Help Desk Technician to ... One of America's all-around best universities, the University of Florida drives future-making ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. * Experience with remote desktop management, enterprise ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

... Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person.\n Deploy ... help desk or IT support experience.\n Strong hands\-on experience with Microsoft Intune and ...

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Help Desk Level One information

What is a help desk level one technician?

Help Desk Level One technicians are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, answer queries, and resolve common IT problems such as password resets, software installation, or connectivity issues. If problems are more complex, they escalate the issue to higher-level IT support. Their goal is to provide efficient and friendly support to ensure users can quickly return to productivity.

What are the key skills and qualifications needed to thrive as a help desk level one technician, and why are they important?

To excel as a Help Desk Level One Technician, you need a solid understanding of basic computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for managing and resolving user issues. Strong communication, patience, and active listening skills help build rapport and effectively address customer concerns. These competencies ensure prompt, accurate technical support and a positive user experience, which are critical for organizational productivity.

What are some common challenges faced by help desk level one technicians, and how can they be addressed?

Help Desk Level One technicians often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information and managing high volumes of support requests. These challenges can be addressed by developing strong communication and problem-solving skills, utilizing ticketing systems effectively, and following established protocols for escalation. Many organizations provide ongoing training and knowledge bases to help technicians resolve issues efficiently and ensure consistent service quality.

What is the difference between Help Desk Level One vs Help Desk Technician?

AspectHelp Desk Level OneHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, call centers, IT support teamsHelp desk support, IT departments, technical support centers
ResponsibilitiesBasic troubleshooting, ticket logging, initial user supportAdvanced troubleshooting, issue escalation, user assistance
Common UsageEntry-level support roles in ITSupport roles requiring more technical skills and problem-solving

Help Desk Level One and Help Desk Technician roles often overlap in entry-level IT support. Level One typically handles initial user issues and basic troubleshooting, while Help Desk Technicians may perform more advanced support tasks. Both roles require similar certifications and work environments, but Help Desk Technicians usually have greater technical responsibilities.

What cities in Florida are hiring for Help Desk Level One jobs?

Cities in Florida with the most Help Desk Level One job openings:

Help Desk Lead

Miami, FL • On-site

Prescient Edge
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Prescient Edgeexternal

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:

  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.
Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Security clearance:
  • Active TS/SCI clearance.
Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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