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Help Desk Level One Jobs in Minnesota (NOW HIRING)

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

Decades later, we've grown into one of the largest office technology and solutions providers in the ... MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ...

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75K/hr

The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... level performance, process improvement, knowledge management, and end-user satisfaction. The Help ... With over 130,000 (and growing!) products, not only are we one of the most diversified suppliers in ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... level performance, process improvement, knowledge management, and end-user satisfaction. The Help ... With over 130,000 (and growing!) products, not only are we one of the most diversified suppliers in ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

One day can be hybrid/remote, with expectation of travelling to sites, if needed. Occasional ... Assess the severity level of help desk support tickets and communicate with correct stakeholders

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support ...

Innovize

Senior Help Desk Administrator

Saint Paul, MN · On-site

$85K - $95K/yr

Position Type: Full Time * Education Level: Graduate Degree * Salary Range: $85,000.00 - $95,000.00 ... Administrative Position Summary The Senior Help Desk Administrator provides advanced technical ...

New

Tusker

Help Desk Specialist

Duluth, MN · On-site

$40K - $45K/yr

Monitor service board and ensure that tickets are worked within the customers' Service Level ... Minimum of 1+ years of computer /networking experience. * High School education or GED and Post ...

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All JobsHelp Desk Level One JobsHelp Desk Level One Jobs in Minnesota

Help Desk Level One information

What is a help desk level one technician?

Help Desk Level One technicians are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, answer queries, and resolve common IT problems such as password resets, software installation, or connectivity issues. If problems are more complex, they escalate the issue to higher-level IT support. Their goal is to provide efficient and friendly support to ensure users can quickly return to productivity.

What are the key skills and qualifications needed to thrive as a help desk level one technician, and why are they important?

To excel as a Help Desk Level One Technician, you need a solid understanding of basic computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for managing and resolving user issues. Strong communication, patience, and active listening skills help build rapport and effectively address customer concerns. These competencies ensure prompt, accurate technical support and a positive user experience, which are critical for organizational productivity.

What are some common challenges faced by help desk level one technicians, and how can they be addressed?

Help Desk Level One technicians often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information and managing high volumes of support requests. These challenges can be addressed by developing strong communication and problem-solving skills, utilizing ticketing systems effectively, and following established protocols for escalation. Many organizations provide ongoing training and knowledge bases to help technicians resolve issues efficiently and ensure consistent service quality.

What is the difference between Help Desk Level One vs Help Desk Technician?

AspectHelp Desk Level OneHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, call centers, IT support teamsHelp desk support, IT departments, technical support centers
ResponsibilitiesBasic troubleshooting, ticket logging, initial user supportAdvanced troubleshooting, issue escalation, user assistance
Common UsageEntry-level support roles in ITSupport roles requiring more technical skills and problem-solving

Help Desk Level One and Help Desk Technician roles often overlap in entry-level IT support. Level One typically handles initial user issues and basic troubleshooting, while Help Desk Technicians may perform more advanced support tasks. Both roles require similar certifications and work environments, but Help Desk Technicians usually have greater technical responsibilities.

What cities in Minnesota are hiring for Help Desk Level One jobs?

Cities in Minnesota with the most Help Desk Level One job openings:

IT Help Desk -Level 2

Roseville, MN • On-site

Metro Sales Inc.
IT Services • 201 - 500 employees
Learn more about Metro Sales Inc.external

Full-time

Re-posted 16 days ago

Job description

Who We Are:
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest.
Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients' expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client's focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do:
  • Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
  • Document, review and report service tickets for process improvement initiatives.
  • Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
  • Maintain technical certifications in alignment with hardware and software applications trends.
  • Participate in process improvements and procedures for efficient service delivery.
  • Conduct thorough verification of information, accurate documentation and organization.
  • Participate and collaborate in training and development.
  • > 25% travel expectations.
  • Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:
  • High School Diploma, GED or equivalent.
  • 2 - 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
  • Clean driving record and reliable vehicle.
  • Ability to participate in the after-hours on call rotation.
  • Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
  • Proven exceptional customer services experience.
  • This position is onsite 5 days a week at our Roseville, MN location: relocation is not budgeted for this role, local candidates will be given priority consideration.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
  • Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

MSI Metro Sales Inc. Vision:
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job - you're building a career and investing in something you can call your own.
All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H 1B, F1, OPT/CPT, TN, or other work authorization programs at this time.
All offers of employment are contingent on successfully completing MSI's standard pre-employment screenings.
*Notice to Recruiters and Placement Agencies*
MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Pay Range: $50,000 - $60,000 per hour

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