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Help Desk Level One Jobs (NOW HIRING)

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE ... Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 ...

Bakerly LLC

Help Desk Technician

San Antonio, TX

$20.75 - $28/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.

Bakerly Barn

Help Desk Technician

San Antonio, TX · On-site

$20.75 - $28/hr

Level 1 Help Desk & User Support: * Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues in a timely manner, both in person and remotely.

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). * 5-7 years of ... Help Desk ticket tracking systems (Altiris Help Desk, Remedy). * Networking fundamentals and ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate ...

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75K/hr

The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

... Level Agreements (SLAs) are achieved. This is a full-time, on-site leadership position based in ... Conduct one-on-one meetings, coaching sessions, and annual performance evaluations. * Establish ...

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Help Desk Level One information

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$33

How much do help desk level one jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for help desk level one in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk level one technician?

Help Desk Level One technicians are the first point of contact for users experiencing technical issues with computer systems, software, or hardware. They handle basic troubleshooting, answer queries, and resolve common IT problems such as password resets, software installation, or connectivity issues. If problems are more complex, they escalate the issue to higher-level IT support. Their goal is to provide efficient and friendly support to ensure users can quickly return to productivity.

What are the key skills and qualifications needed to thrive as a help desk level one technician, and why are they important?

To excel as a Help Desk Level One Technician, you need a solid understanding of basic computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for managing and resolving user issues. Strong communication, patience, and active listening skills help build rapport and effectively address customer concerns. These competencies ensure prompt, accurate technical support and a positive user experience, which are critical for organizational productivity.

What are some common challenges faced by help desk level one technicians, and how can they be addressed?

Help Desk Level One technicians often encounter challenges such as troubleshooting a wide range of technical issues with limited initial information and managing high volumes of support requests. These challenges can be addressed by developing strong communication and problem-solving skills, utilizing ticketing systems effectively, and following established protocols for escalation. Many organizations provide ongoing training and knowledge bases to help technicians resolve issues efficiently and ensure consistent service quality.

What is the difference between Help Desk Level One vs Help Desk Technician?

AspectHelp Desk Level OneHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentHelp desk support, call centers, IT support teamsHelp desk support, IT departments, technical support centers
ResponsibilitiesBasic troubleshooting, ticket logging, initial user supportAdvanced troubleshooting, issue escalation, user assistance
Common UsageEntry-level support roles in ITSupport roles requiring more technical skills and problem-solving

Help Desk Level One and Help Desk Technician roles often overlap in entry-level IT support. Level One typically handles initial user issues and basic troubleshooting, while Help Desk Technicians may perform more advanced support tasks. Both roles require similar certifications and work environments, but Help Desk Technicians usually have greater technical responsibilities.

What cities are hiring for Help Desk Level One jobs?

Cities with the most Help Desk Level One job openings:

What states have the most Help Desk Level One jobs?

States with the most job openings for Help Desk Level One jobs include:

What are popular job titles related to Help Desk Level One jobs?

For Help Desk Level One jobs, the most frequently searched job titles are:

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid

On-site, Remote

STI
See more jobs at STIexternal

$19.25 - $26.50/hr

Full-time

Re-posted 5 days ago

Job description

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote]
Mercer County, NJ/Hybrid
6+ months
NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided.
HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension.
After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch.
Description:
The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.
Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals.
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Role:
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).
Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
Responsibilities:
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
• Assist with other tasks as assigned by management.
• Notify management of all major incidents, problems immediately and with confidentiality.
• Conduct quantitative and qualitative research related to processes, programs and projects.
• Update Solutions Knowledgebase and Documentation
• Work with management on new projects, as assigned.
• Provide support to other units and/or divisions when called upon.

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