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Helpdesk Intern Jobs (NOW HIRING)

myDNA, Inc.

Helpdesk Intern

Houston, TX · On-site

$14.25 - $19/hr

Position Overview We are looking for an enthusiastic IT Helpdesk Intern to support our internal users at a growing genomics company. In this role you will be a first point of contact for technical ...

Axis Communications AB

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

Job Title IT Helpdesk Intern Job introduction in italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

Axis

IT Helpdesk Intern

Chelmsford, MA

$18/hr

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

RunBuggy

IT Helpdesk Intern (Part-Time)

Tempe, AZ · On-site

$20 - $22/hr

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location. The ...

RunBuggy OMI Inc.

IT Helpdesk Intern (Part-Time)

Tempe, AZ

$14.50 - $19.50/hr

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location. The ...

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - full time Job Summary The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG's Corporate and Field team members and treatment centers. The ...

Behavioral Health Group

Help Desk Intern

Dallas, TX

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG's Corporate and Field team members and treatment centers. The ...

City of Rio Rancho

Intern

Rio Rancho, NM

$18.95/hr

The Intern may be expected to help improve processes or systems through specific tasks like automation or reporting. The Intern may also be assigned to assist with new or ongoing programming. Each ...

ExhaleIntegrativeServices

Intern

Charlotte, NC · On-site

$14.75 - $19.50/hr

We are committed to helping our families achieve their best possible well being and overall health by EMBRACING and RESTORING their MENTAL HEALTH. Key Responsibilities Intern Will: 1. Complete all ...

State of Michigan

Home Help Macro Intern

Lansing, MI · On-site

$15.25 - $20.25/hr

An intern would meet weekly with the Home Help Program Manager to discuss progress on assigned projects selected at the beginning of the internship. Projects will be assigned based on the intern ...

YMCA Of Greater Hartford

Finance Intern

Hartford, CT · On-site

$16.94/hr

Finance Team Intern FLSA Status: Non exempt Primary Department: Finance Revision Date: 6/25/2026 ... helping people reach their potential in spirit, mind, and body. Our commitment is based on the ...

SRX Pharmacy New York LLC

Pharmacy Intern

Flushing, NY · On-site

$18 - $25/hr

Provide exceptional customer service by helping patients with their medication needs, ensuring they leave with the right information and care. Position Requirements : * Currently enrolled in an ...

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Helpdesk Intern information

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How much do helpdesk intern jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for helpdesk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does an IT help desk intern do?

An IT help desk intern assists with troubleshooting technical issues, providing support for hardware, software, and network problems. They often respond to user inquiries, document issues, and may gain experience using ticketing systems and remote support tools under supervision.

What are the key skills and qualifications needed to thrive as a Helpdesk Intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What types of technical issues do Helpdesk Interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

Is $30 an hour good for an internship?

For a Helpdesk Intern, $30 an hour is considered above average, as most internships in this field typically pay between minimum wage and $20 per hour. Higher pay may reflect specialized skills, certifications, or a more experienced role, but it is relatively high for an internship position. Internships often focus on training and experience, so pay rates can vary widely based on location and company policies.

Is 22 too old for an internship?

Helpdesk internships are typically open to candidates of various ages, including those in their early twenties. Age is generally not a barrier, and employers often value relevant skills, such as troubleshooting and customer service, over age when considering applicants for entry-level roles.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk roles like Helpdesk Interns. Human support remains essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Helpdesk professionals often work alongside AI tools to improve efficiency and service quality.

What does a Helpdesk Intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.
More about Helpdesk Intern jobs
What cities are hiring for Helpdesk Intern jobs? Cities with the most Helpdesk Intern job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Intern jobs? States with the most job openings for Helpdesk Intern jobs include:
Helpdesk Intern jobs near you
Infographic showing various Helpdesk Intern job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

Helpdesk Intern

myDNA, Inc.

Houston, TX • On-site

$14.25 - $19/hr

Temporary

Posted 27 days ago

Job description

Our Purpose
Our mission is to build a healthier and more connected world with precision health and genealogy services. We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.
Our Values
All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role. This is how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.
Position Overview
We are looking for an enthusiastic IT Helpdesk Intern to support our internal users at a growing genomics company. In this role you will be a first point of contact for technical support, helping triage and resolve everyday software and hardware issues under the guidance of the IT Systems Manager. A passion for technology and a strong customer-service mindset will set you up for success. You will gain hands-on experience in a professional IT environment.
Accountabilities and Responsibilities
  • User Support & Ticket Management
    • Acts as a first point of contact for internal support requests via tickets, email, chat, or phone.
    • Triages and prioritizes incoming tickets, resolves entry-level issues, and escalates complex ones to senior IT staff.
  • Technical & Infrastructure Support
    • Assists with the setup, configuration, and maintenance of desktops, laptops, and peripherals.
    • Installs, updates, and troubleshoots software and basic hardware.
    • Helps resolve basic network connectivity, printer, and peripheral issues.
  • Account Administration & Documentation
    • Assists with user account setup and access requests under supervision.
    • Documents fixes and keeps the knowledge base current.
    • Keeps information confidential and strictly follows company security basics.

Position Requirements
  • Skills and Knowledge
    • Basic knowledge of computer hardware, software, and networking principles.
    • Familiarity with operating systems (Windows and/or macOS).
    • Familiarity with Active Directory and user account management.
    • Familiarity with cloud productivity suites (Microsoft 365 or Google Workspace).
    • Basic scripting skills (PowerShell or shell).
    • Core soft skills: Strong problem-solving, analytical, communication, and teamwork skills, paired with a customer-service mindset and sharp attention to detail.
  • Experience
    • Experience with helpdesk ticketing software (Jira, Zendesk, Zoho, or similar).
  • Education
    • Currently pursuing or recently completed a degree or coursework in Information Technology, Computer Science, or a related field.
    • CompTIA A+ certification or similar.
  • Schedule
    • This Helpdesk Intern position is a part-time role requiring a commitment of up to 20 hours per week for a fixed duration of 3 months. While the schedule offers flexibility to accommodate academic commitments, the role requires the flexibility to be onsite as needed and present in the office at least 3 days per week to provide valuable, hands-on technical support experience.

Why Join Us
At Gene by Gene, you'll join a mission-driven team advancing the science of genetics and discovery. You'll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.

Apply