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Helpdesk Intern Jobs (NOW HIRING)

Harvey Performance Company

Helpdesk Intern

Rowley, MA

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

VALTO Inc

IT / Finance Intern

Channahon, IL · On-site

$18/hr

We are seeking a motivated and tech-savvy IT Helpdesk Intern to join our team for the summer. This part-time role is an excellent opportunity for students pursuing a degree in Information Technology ...

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How much do helpdesk intern jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpdesk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What types of technical issues do Helpdesk Interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

What does a Helpdesk Intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.
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What cities are hiring for Helpdesk Intern jobs? Cities with the most Helpdesk Intern job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
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Helpdesk Intern jobs near you
Infographic showing various Helpdesk Intern job openings in the United States as of June 2026, with employment types broken down into 23% Internship, 1% As Needed, 28% Full Time, 44% Part Time, 3% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
Helpdesk Intern

Helpdesk Intern

Harvey Performance Company

Rowley, MA

$16.50 - $21.75/hr

Full-time

Posted 28 days ago

Harvey Performance Company rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

4th of 418 rated machine equipment manufacturers

Job description

WHO WE ARE:
At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities.

THE OPPORTUNITY:

We’re looking for an IT Intern to join our team in Rowley, MA and get hands-on experience supporting day-to-day IT operations. This role gives you a front-row seat to how technology supports a fast-paced manufacturing environment, from end-user support to system setup and internal tools.

You’ll be working alongside our IT team helping keep things running, troubleshooting issues, setting up equipment, and building documentation that others rely on. You’ll also get exposure to projects that improve how we manage and deliver IT services across the business.

It’s a good fit for someone who likes solving problems, staying organized, and learning by doing. You won’t just be watching, you’ll be contributing.

IN THIS ROLE, YOU WILL:

  • Support the IT team by managing and routing help desk tickets to the right resources
  • Troubleshoot technical issues and walk users through solutions
  • Document issues and resolutions clearly to support future requests
  • Set up workstations, monitors, and peripherals for employees onsite
  • Track and manage IT assets in the asset management system
  • Pre-provision new devices using Microsoft Autopilot
  • Image and configure systems using tools like MDT and Autopilot
  • Coordinate hardware repairs and track progress with vendors
  • Assist with applying system updates, patches, and software upgrades
  • Create documentation for common IT tasks and processes
  • Support research and development of internal service catalog tools
  • Maintain a clean and organized workspace

YOU’LL BRING:

  • Currently pursuing an associate or bachelor’s degree in Computer Science or a related field
  • Interest in IT support within an office and manufacturing environment
  • Strong attention to detail and ability to stay organized
  • Good communication skills and willingness to work directly with end users
  • Ability to troubleshoot problems and think through solutions
  • Comfortable working in a fast-paced, hands-on environment
  • Dependable and team-oriented approach

NICE TO HAVE:

  • Exposure to Active Directory
  • Familiarity with Microsoft 365 and Office tools
  • Experience with help desk or ticketing systems (ServiceDesk Plus, Spiceworks, etc.)
  • Experience with remote support tools like Kaseya or similar
  • Familiarity with Microsoft Deployment Toolkit (MDT) or imaging tools
  • Exposure to Microsoft Intune or other MDM solutions
  • Basic knowledge of Windows 10/11 and Windows Server environments
  • Experience supporting mobile devices (iPhone, Android)

WHERE YOU’LL WORK:

This is an onsite role based out of our Rowley, Massachusetts location. You’ll be working directly with our IT team in a hands-on environment where you can learn quickly, ask questions, and get real experience supporting both office and manufacturing operations

Harvey Performance logo

About Harvey Performance

Sourced by ZipRecruiter

Harvey Performance is the leading North American designer and manufacturer of specialty carbide end mills and cutting tools used to cut and shape metals in precision machining applications, comprised of the brands Harvey Tool Company, Helical Solutions, Micro 100, Titan USA, and CoreHog. The company is the solution provider of choice for distributors and end users addressing complex machining challenges across a wide range of end markets, materials and applications. The Company has a collaborative, entrepreneurial culture that promotes operational excellence and employee growth.

Industry

Machinery manufacturing

Company size

201 - 500 Employees

Headquarters location

Rowley, MA, US

Year founded

1985

Social media

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