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Helpdesk Intern Jobs in Massachusetts (NOW HIRING)

Harvey Tool

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

Helpdesk Intern Job Category: IT Location: Rowley, MA Job Type: Full-Time About Us: At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Kink Pilates

Marketing Intern

Boston, MA · On-site

$15/hr

Marketing Intern Social Media & Marketing Intern Kink Pilates is looking for a Social Media Intern to help bring our brand to life online and in-studio. We're building a strong community-centered ...

Axcelis

Electrical Engineering Intern

Beverly, MA · On-site

$21 - $27.50/hr

Document test results and help maintain accurate test records. * Review, organize, and clean up ... Engaging Intern Experience : Enjoy off-site intern events, weekly co-op & intern meetups, and ...

Making Opportunity Count Inc

Intern

Fitchburg, MA · On-site

$15.25 - $20.25/hr

As an Intern, you will have the opportunity to gain valuable experience and contribute to our ... Your unique experiences and perspectives are what help us shape the future of Making Opportunity ...

Axcelis

Reliability Engineering Intern

Beverly, MA · On-site

$20.42 - $30.62/hr

INTERN Title: Intern - Reliability Engineering Hourly Rate: $20.42 - $30.62 Schedule: Monday ... You'll be helping set up and run reliability and accelerated life tests, collecting and analyzing ...

Gupta Law Office

Intern

Lynn, MA · On-site +1

$15.50 - $20.75/hr

Intern I'm a busy solo attorney with an office in downtown Lynn, Massachusetts. I need help with organizing files, taking client calls, scheduling, and regular office duties. Spanish speakers ...

UMass Med School

Graduate Intern

Worcester, MA

$18/hr

Graduate Intern Minimum Salary US-MA-Worcester Job Location 2 months ago(3/24/2026 1:41 PM ... Help develop content for newsletters, websites, and digital communications related to ...

CVS Health

Pharmacy Intern

Boston, MA

$18.50 - $20.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

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$10

$19

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How much do helpdesk intern jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk intern in Massachusetts is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What types of technical issues do Helpdesk Interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

What does a Helpdesk Intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.
What are the most commonly searched types of Helpdesk jobs in Massachusetts? The most popular types of Helpdesk jobs in Massachusetts are:
What cities in Massachusetts are hiring for Helpdesk Intern jobs? Cities in Massachusetts with the most Helpdesk Intern job openings:
Helpdesk Intern jobs near you
Infographic showing various Helpdesk Intern job openings in Massachusetts as of May 2026, with employment types broken down into 87% Full Time, 7% Part Time, 4% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,606 per year, or $19 per hour.
Helpdesk Intern

Helpdesk Intern

Harvey Tool

Rowley, MA • On-site

$16.50 - $21.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Helpdesk Intern

Job Category: IT

Location: Rowley, MA

Job Type: Full-Time

About Us:

At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities.

The Opportunity:

We're looking for an IT Intern to join our team in Rowley, MA and get hands-on experience supporting day-to-day IT operations. This role gives you a front-row seat to how technology supports a fast-paced manufacturing environment, from end-user support to system setup and internal tools.

In This Role, You Will:

  • Support the IT team by managing and routing help desk tickets to the right resources
  • Troubleshoot technical issues and walk users through solutions
  • Document issues and resolutions clearly to support future requests
  • Set up workstations, monitors, and peripherals for employees onsite
  • Track and manage IT assets in the asset management system
  • Pre-provision new devices using Microsoft Autopilot
  • Image and configure systems using tools like MDT and Autopilot
  • Coordinate hardware repairs and track progress with vendors
  • Assist with applying system updates, patches, and software upgrades
  • Create documentation for common IT tasks and processes
  • Support research and development of internal service catalog tools
  • Maintain a clean and organized workspace

You'll Bring:

  • Currently pursuing an associate or bachelor's degree in Computer Science or a related field
  • Interest in IT support within an office and manufacturing environment
  • Strong attention to detail and ability to stay organized
  • Good communication skills and willingness to work directly with end users
  • Ability to troubleshoot problems and think through solutions
  • Comfortable working in a fast-paced, hands-on environment
  • Dependable and team-oriented approach

Nice To Have:

  • Exposure to Active Directory
  • Familiarity with Microsoft 365 and Office tools
  • Experience with help desk or ticketing systems (ServiceDesk Plus, Spiceworks, etc.)
  • Experience with remote support tools like Kaseya or similar
  • Familiarity with Microsoft Deployment Toolkit (MDT) or imaging tools
  • Exposure to Microsoft Intune or other MDM solutions
  • Basic knowledge of Windows 10/11 and Windows Server environments
  • Experience supporting mobile devices (iPhone, Android)

Where You'll Work:

This is an onsite role based out of our Rowley, Massachusetts location. You'll be working directly with our IT team in a hands-on environment where you can learn quickly, ask questions, and get real experience supporting both office and manufacturing operations

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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