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Helpdesk Intern Jobs in Boston, MA (NOW HIRING)

Job Title IT Helpdesk Intern Job introduction i n italic including: Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay ...

Technical Illustrator Intern

Beverly, MA · On-site

$22.64 - $35.70/hr

As a Product Documentation Technical Illustrator Intern, you'll help transform complex technical information into clear, engaging visual content. This is a great opportunity to build hands-on ...

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ... The intern will not independently: * Perform production server administration. * Configure or ...

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

Help relocate computers, monitors, docking stations, printers, and related equipment. * Perform ... The intern will not independently: * Perform production server administration. * Configure or ...

Pharmacy Intern

Melrose, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Malden, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Belmont, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Boston, MA

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Boston, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Allston, MA · On-site

$20.50 - $42/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Plymouth, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Winthrop, MA

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Framingham, MA · On-site

$20.50 - $42/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Danvers, MA

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Medfield, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Norwell, MA · On-site

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Needham, MA

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

Pharmacy Intern

Malden, MA

$20.50 - $24.25/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As a 3rd year pharmacy intern, you have a ...

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Helpdesk Intern information

See Boston, MA salary details

$10

$18

$27

How much do helpdesk intern jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpdesk intern in Boston, MA is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What types of technical issues do helpdesk interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

What does a helpdesk intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.
What are the most commonly searched types of Helpdesk jobs in Boston, MA? The most popular types of Helpdesk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Helpdesk Intern jobs? Cities near Boston, MA with the most Helpdesk Intern job openings:
Infographic showing various Helpdesk Intern job openings in Boston, MA as of August 2026, with employment types broken down into 17% Internship, 1% As Needed, 52% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,398 per year, or $18.9 per hour.

IT Helpdesk Intern

Axis

Chelmsford, MA • On-site

$18/hr

Full-time

Posted 14 days ago


Job description

Job Title
IT Helpdesk InternJob Description

Job introduction in italic including:

Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr.

Who is your future team?

Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you'll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows."

What you'll do here as IT Helpdesk Intern?

What You'll Do Here....

  • First line support for service desk ticket requests
  • Assist with Onboarding new Axians - including, but not limited to building new hire laptops and conducting trainings
  • Help create and maintain knowledge base documentation
  • Maintain and organize inventory
  • Shadow senior team members
  • Involvement in ongoing IT projects
  • Perform additional tasks as required

Who are we looking for/Who are you?

  • Strong attention to detail
  • Organized with ability to multi-task
  • Excellent use of time management
  • High skill level with Microsoft Office Suite and Windows Platform
  • Ability to effectively work independently as well as within a team
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Eager and quick learner

We'd love to hear that you have/are:

  • Currently pursuing a Bachelor's degree in Information Systems or Management Information Systems
  • Maintained GPA of 3.0 or better
  • Prior IT internship experience a plus
  • Interest in learning about Information Systems
  • Interest in technology as this will focus on our windows platform, office applications and more!
Type of EmploymentStudent (Fixed Term)Posting End Date2026-08-09

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Lets create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis - Podcast