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Entry Level Helpdesk Jobs in Boston, MA (NOW HIRING)

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Frontrunner Bus

Technician - entry level

Billerica, MA · On-site

$22 - $25/hr

Technician - Entry-Level Location: Billerica, MA Department: Service - ProductionEmployment Type ... and helping build or service commercial buses. You'll receive on-the-job training and work ...

Adecco

Buyer/Planner - Entry Level

Boxborough, MA

$25 - $30/hr

Buyer/Planner (Entry-Level) - Manufacturing Location: Boxborough, MA Pay: Competitive, $25+/hr ... The Buyer/Planner will help ensure materials are available to support production schedules while ...

Adecco

Buyer/Planner - Entry Level

Boxborough, MA

$25 - $30/hr

Buyer/Planner (Entry-Level) - Manufacturing Location: Boxborough, MA Pay: Competitive, $25+/hr ... The Buyer/Planner will help ensure materials are available to support production schedules while ...

Adecco

Buyer/Planner - Entry Level

Boxborough, MA

$25 - $30/hr

Buyer/Planner (Entry-Level) - Manufacturing Location: Boxborough, MA Pay: Competitive, $25+/hr ... The Buyer/Planner will help ensure materials are available to support production schedules while ...

VHB

Entry Level Traffic Engineer

Watertown, MA · On-site

$80K - $83K/yr

Entry Level Traffic Engineer Job Locations US-MA-Boston | US-MA-Watertown ID 2026-6166 Category ... Need help finding the right job? We can recommend jobs specifically for you! Click here to get ...

VHB

Entry Level Traffic Engineer

Boston, MA · On-site

$80K - $83K/yr

Entry Level Traffic Engineer Job Locations US-MA-Boston | US-MA-Watertown ID 2026-6166 Category ... Need help finding the right job? We can recommend jobs specifically for you! Click here to get ...

Carvana

Entry-Level Auto Mechanic

Marlborough, MA

$21 - $24/hr

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

Carvana

Entry-Level Auto Mechanic

Framingham, MA

$21 - $24/hr

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

Carvana

Entry-Level Auto Mechanic

Marlborough, MA

$21 - $24/hr

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

Carvana

Entry-Level Auto Mechanic

Framingham, MA

$21 - $24/hr

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

Carvana

Entry-Level Auto Mechanic

Framingham, MA

$21 - $24/hr

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

VIOC

Entry Level Vehicle Service Specialist

Sudbury, MA · On-site

$20.25/hr

Entry-Level Vehicle Service Specialist $20.25/hr + Daily Pay | No Experience Needed | No Late Evenings Looking for a hands-on role where you can learn real skills, help people, and build a long-term ...

VIOC

Entry Level Vehicle Service Specialist

Hudson, MA

$20.25/hr

Entry-Level Vehicle Service Specialist $20.25/hr + Daily Pay | No Experience Needed | No Late Evenings Looking for a hands-on role where you can learn real skills, help people, and build a long-term ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Boston, MA

Entry Level Helpdesk information

See Boston, MA salary details

$13

$25

$36

How much do entry level helpdesk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level helpdesk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $28.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Boston, MA? The most popular types of Helpdesk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entry Level Helpdesk jobs? Cities near Boston, MA with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Boston, MA as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,308 per year, or $25.1 per hour.
Help Desk Associate

Help Desk Associate

Vinfen

Cambridge, MA

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Vinfen rating

7.9

Company rating: 7.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Schedule:Mon-Fri, 9am-5pm, Rotating weekends

Salary:$19.23 / hour

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
  • Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
  • Professional Development programs including year-round online training courses and opportunities to earn CEUs
  • Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
  • Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
  • Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management

  • An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required.
  • 2-3 years related experience.
  • All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
  • All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.

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