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Entry Level Helpdesk Jobs in Boston, MA (NOW HIRING)

Fisher Agencies

Entry-Level Management

Boston, MA · Remote

$44K - $56K/yr

Position: Entry-Level Manager - Leadership Development Track (Remote) If you're driven, coachable ... Monitor performance data and help your team strategize for success * Organize and lead virtual ...

Phyton Talent Advisors

Entry Level Analyst

Andover, MA · On-site

Our Client, a Global Financial Services Firm is seeking an Entry Level Analyst in there Andover, MA ... to help eliminate audit exposure. * Assist clients with withholding rate calculations and ...

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Entry Level Helpdesk information

See Boston, MA salary details

$13

$25

$36

How much do entry level helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level helpdesk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Boston, MA?

The most popular types of Helpdesk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Helpdesk jobs?

Cities near Boston, MA with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Entry Level Full Time 2027 | Audit Staff | Braintree (50760)

Citrin Cooperman

Braintree, MA

Full-time

Posted 9 days ago

Citrin Cooperman rating

7.7

Company rating: 7.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 23 rated bookkeepers and accountants

Job description

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!  

We are looking for entry level staff to join our Audit Department. As an entry level staff, you will be responsible for following, but not limited to:

  • Basic understanding of accounting and reporting standards.
  • Provide significant help and support to Senior Professionals.
  • Performing assigned audit, review and compilation procedures.
  • Verify bank balances, examine fixed assets and perform inventory counts.
  • Identify and communicate accounting and auditing matters to senior associates, managers and partners.
  • Build working relationships with peers, supervisors and client personnel.
  • Bachelor's degree in Accounting or related field. 
  • Minimum GPA of 3.0 from an accredited college or university.
  • CPA or obtain 150 credit hours for CPA eligibility.
  • Excellent verbal and written communication skills, with a focus on client responsiveness.
  • Strong organizational and multitasking abilities.
  • Demonstrated teamwork and leadership skills.
  • Ability to excel both independently and collaboratively.
  • Approach projects with a sense of urgency.
  • Outstanding analytical, organizational, and project management skills.
  • Proficient in Microsoft Office Applications.
  • Knowledge of Caseware/Caseview is a plus.

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