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Tombras

IT Help Desk Intern

Knoxville, TN · On-site

$18/hr

Knoxville What to expect as a Help Intern at Tombras: Commitment to a 9 week, paid internship, $18 an hour starting on 06/16/26 and ending on 08/14/26 with a maximum of 25 hours per week. What you'll ...

City of Rio Rancho

Intern

Rio Rancho, NM

$14.85 - $23/hr

The Intern may be expected to help improve processes or systems through specific tasks like automation or reporting. The Intern may also be assigned to assist with new or ongoing programming. Each ...

Bark & Mane of Cherry Hill

Marketing Intern

Cherry Hill, NJ

$14.75 - $19.75/hr

Marketing Intern Marketing Intern (Part-Time) Bark & Mane Mobile Pet Grooming | Cherry Hill Area Love social media, pets, and creating content? We're looking for a Marketing Intern to help grow the ...

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How much do helpdesk intern jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and customer service principles, often supported by coursework in IT or related fields. Familiarity with ticketing systems like ServiceNow or Zendesk and knowledge of common operating systems (Windows, macOS) are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure efficient technical support, positive user experiences, and a smooth workflow within IT environments.

What types of technical issues do Helpdesk Interns typically handle, and how is support prioritized?

Helpdesk Interns usually address a wide range of technical issues, from password resets and software troubleshooting to basic hardware support and network connectivity problems. Support requests are often prioritized based on urgency and impact; for example, issues affecting multiple users or critical business functions are handled first. Interns work closely with more experienced technicians, escalating complex problems as needed, which provides valuable learning opportunities and exposure to various IT systems. This environment helps interns develop problem-solving skills and gain hands-on experience with commonly used support tools and ticketing systems.

What does a Helpdesk Intern do?

A Helpdesk Intern assists IT staff in providing technical support to end-users within an organization. Their responsibilities typically include troubleshooting basic computer issues, responding to service tickets, helping set up hardware or software, and documenting solutions. This role allows interns to gain hands-on experience with common IT systems and customer service skills, often under the supervision of more experienced technicians. It is an entry-level position ideal for those interested in pursuing a career in information technology.
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What cities are hiring for Helpdesk Intern jobs? Cities with the most Helpdesk Intern job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Intern jobs? States with the most job openings for Helpdesk Intern jobs include:
Helpdesk Intern jobs near you
Infographic showing various Helpdesk Intern job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 2% Part Time, 6% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Help Desk Intern

IT Help Desk Intern

Tombras

Knoxville, TN • On-site

$18/hr

Temporary

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Tombras, a 450+ person, full-service, national advertising agency with a digital mindset, is seeking an IT Help Desk Intern.
You'll be joining one of the top independent agencies in North America. Connecting Data & Creativity for Business Results® is working for our clients and creating a flywheel affect fueling both client and agency growth. You'll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year.
Where you'll be working: Knoxville
What to expect as a Help Intern at Tombras:
Commitment to a 9 week, paid internship, $18 an hour starting on 06/16/26 and ending on 08/14/26 with a maximum of 25 hours per week.
What you'll be doing:
  • First-Line Support: Acting as the initial point of contact for technical requests via Slack, email, and in-person "walk-ups."
  • Hardware Deployment: Assisting with the setup, imaging, and configuration of workstations (primarily Mac-based) for new hires.
  • Troubleshooting: Diagnosing issues with software (Adobe Creative Cloud, Microsoft 365), hardware (laptops, printers), and office connectivity.
  • Meeting Support: Ensuring conference room AV technology is functional and software is current.

Asset Management: Helping maintain an accurate inventory of hardware, peripherals, and software licenses.
What you bring:
  • Technical Literacy: A foundational understanding of macOS and Windows operating systems. Familiarity with mobile devices (iOS/Android) is a plus.
  • Problem-Solving Mindset: The ability to approach technical hurdles with logic and patience.
  • Communication Skills: Strong verbal and written skills to explain technical concepts to non-technical creative and account staff.
  • Time Management: Ability to prioritize multiple tasks in a fast-paced agency environment.

Collaborative Spirit: A proactive attitude and a willingness to learn from a senior IT team while contributing your own ideas.
Why you'll want to work at Tombras:
  • Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.
  • Dog-friendly offices
  • Flexible PTO
  • Generous parental leave for primary and non-primary caregivers
  • Medical (PPO or High Deductible option) for employee + dependents
  • 401(k) Participation
  • Employer-paid Dental & Vision
  • A company culture of promotions from within and an atmosphere allowing for varied and rapid career development.

Want more reasons to work at Tombras? Check out the latest Tombras News and Our Values.
Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.
Tombras is an E-Verify employer and participates in the E-Verify program.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.
Remote employees must be based in the United States.

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