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Full Time Help Desk Jobs in Virginia (NOW HIRING)

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

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All JobsHelp Desk JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Virginia

Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Full Time Help Desk jobs? Cities in Virginia with the most Full Time Help Desk job openings:
Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Agent

Mvix

Sterling, VA • On-site

$17.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Salary: Based on experience

Do you:

  • like helping customers?
  • enjoy turning a sob story into a win?
  • enjoy providing Technical guidance and direction?
  • enjoy testing and implementing functions of Information management systems?


The Mvix Client Success Team has a job for you! We turn clients days around by:

  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience


If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.


We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.


Visit our Success Stories


Requirements:

  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Good understanding of technology
  • Experience with hardware and software
  • Likes troubleshooting
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work?

  • Our clients range in size from small to Fortune 100
  • We serve 11 industries - no day is the same!
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual
  • Company events on a frequent basis
  • Can you take the monthly pool, air hockey, or trivia trophy?


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • and much more .

Did we mention a pet friendly environment?


We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.


Schedule:

  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If youre interested in joining our team, please apply on our Careers Page,
You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!