Help Desk Internship Jobs in Virginia (NOW HIRING)

Overview LMI is seeking a Junior Product Designer to support a digital transformation program focused on AI-enabled workflow modernization, automation, dashboards, digital tool adoption, and continuous improvement. This role will support human-centered design activities across complex workflows, helping translate user needs, operational pain points, adoption insights, and usage metrics into intuitive digital solutions. The ideal candidate is early in their product design career, comfortable working in a collaborative delivery environment, and eager to grow skills in user research, workflow analysis, AI-enabled product design, usability testing, training support, and metrics-informed product improvement. This position requires an active Secret clearance and U.S. citizenship. This position is part of the team supporting the Army HQDA G-4 ELISS program, delivering innovative solutions that enable critical Army logistics and sustainment missions. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities * Support discovery to identify automation, dashboard, AI, and workflow improvement opportunities. * Document workflows, pain points, manual processes, data access barriers, and adoption challenges. * Assist with user interviews, working sessions, usability tests, and feedback sessions. * Help translate user needs into product concepts, wireframes, prototypes, and design specifications. * Create user flows, journey maps, workflow maps, wireframes, and low- to mid-fidelity prototypes. * Support design of AI-enabled experiences that promote trust, transparency, feedback, and human oversight. * Assist with organizing and synthesizing research findings, usability feedback, and product insights. * Review usage data, user feedback, and help desk trends to help identify product improvements. * Support training, onboarding, help content, job aids, and other user enablement materials. * Collaborate with product, engineering, data, AI/ML, training, and support teams. * Document design decisions, research findings, usability results, and handoff materials. * Work with senior designers to strengthen design quality, accessibility, and consistency. Qualifications * 1+ year of experience in product design, UX, HCD, service design, UX research, or related roles; relevant internships, academic projects, or portfolio work may be considered. * Bachelor's degree in HCD, HCI, UX, design, or related field. * Portfolio demonstrating user-centered design process, research-informed decisions, and clear design documentation. * Experience creating user flows, wireframes, prototypes, journey maps, or design documentation. * Basic understanding of user research, usability testing, workflow analysis, and research synthesis. * Familiarity with digital products, dashboards, workflow tools, automation, or data-informed interfaces. * Interest in AI-enabled products, responsible AI, or human-in-the-loop design. * Ability to translate user needs and feedback into clear design artifacts. * Ability to support training, onboarding, help content, or user enablement materials. * Strong written, visual, and verbal communication skills. * Strong attention to detail and willingness to learn in a collaborative team environment. * Proficiency with Figma, FigJam, Miro, Adobe XD, Sketch, Axure, or similar tools. * Familiarity with Jira, Confluence, GitLab, Azure DevOps, or similar tools. * Must be a U.S. citizen with an active Secret-level security clearance. Preferred * Experience supporting government programs focused on digital maturity, workflow modernization, automation, dashboarding, tool adoption, training, user support, or metrics-driven product improvement. * Familiarity with AI-assisted tools, intelligent automation, GenAI workflows, or decision-support products. * Experience using feedback, usability findings, analytics, or support trends to improve designs. * Experience creating training materials, help content, FAQs, quick reference guides, or job aids. * Familiarity with Section 508, WCAG, accessibility testing, or inclusive design. Target salary range: $122,000 - $142,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. Job Locations US-VA-Arlington
US-Remote