ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Virginia (NOW HIRING)

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments * Assist in the drafting and maintenance of Help Desk process and ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... Document technical issues and solutions for future reference. * Assist with user onboarding and ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

AXIS Management Group, LLC

Be Seen First

Help Desk Technician

Arlington, VA · On-site

$55K - $65K/yr

The Help Desk Technician will support government-furnished end-user devices and approved technology ... procedures. * Assist users with routine account, password, authentication, multifactor ...

New

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Maintain ticketing system records and meet SLA targets * Assist with IT asset inventory and logistics Required Qualifications * Associate's degree (Bachelor's preferred) * 2+ years of Help Desk ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Virginia

Help Desk Assistant information

See Virginia salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk assistant in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Assistant jobs? Cities in Virginia with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Student Services Assistant - Help Desk

Virginia Department of Human Resource Management

Accomac, VA • On-site

Other

Posted 4 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

819th of 842 rated public administrative organizations

Job description

Student Services Assistant - Help Desk

Eastern Shore Community College is a member of the Virginia Community College System. The College serves the residents of Accomack County and Northampton County as a two-year institution of higher learning. Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation. The Student Services Help Desk Assistant will provide help desk services which includes receiving visitors in the student services lobby, directing them to appropriate offices, assisting students with the electronic application, providing general information, answering phone calls, scheduling advising and placement testing, and assisting Student Services offices on a daily basis.

Minimum Qualifications:

  • Excellent oral and written communications skills
  • Ability to maintain good rapport with students and the public
  • Ability to learn and use the college's student information system
  • Demonstrated ability to maintain confidentiality and professionalism
  • Excellent computer skills including working knowledge of Microsoft suite programs, Google suite programs, Zoom, Outlook, and other software at an intermediate level.
  • Experience creating, organizing, and maintaining shared calendars and shared documents.
  • Ability to scan electronic records.
  • Demonstrated ability to multi-task in a fast-paced student environment while paying attention to details and completing tasks efficiently and accurately.

Additional Considerations:

  • Experience working in an office setting, preferred.
  • Experience working with databases, preferred.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

What Virginia Alcoholic Beverage Control Authority employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply