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Help Desk Assistant Jobs in Virginia (NOW HIRING)

Riverside Health System Non-Providers

$96K - $132K/yr

Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center. Qualifications Education * Bachelors Degree, Related Field of ...

ALCOVA Mortgage

Appraisal Desk Assistant

Roanoke, VA · On-site

$19.50 - $20.50/hr

Appraisal Desk Assistant Reports to: Appraisal Desk Manager Department: Appraisal Desk Location: Corporate Office - Roanoke, VA / Remote Position Type: Full-Time; 40 hours per week Supervises: None ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Support shift operations and, when applicable, assist with team leadership or lead diagnostic ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments * Assist in the drafting and maintenance of Help Desk process and ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... Document technical issues and solutions for future reference. * Assist with user onboarding and ...

CACI International, Inc.

Help Desk Analyst

Fort Belvoir, VA · On-site

$86K - $181K/yr

The person in this role will Perform as a Help Desk Analyst supporting Project Manager Assistant Capability Program Executive (PM ACPE) at Fort Belvoir, VA. Responsibilities: Possesses and applies ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Maintain ticketing system records and meet SLA targets * Assist with IT asset inventory and logistics Required Qualifications * Associate's degree (Bachelor's preferred) * 2+ years of Help Desk ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

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Help Desk Assistant information

See Virginia salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk assistant in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a help desk assistant do?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, answering user inquiries, and guiding users through problem resolution. They often use ticketing systems and may need basic knowledge of computer systems, networking, and common software applications. The role typically requires strong communication skills and patience to assist users effectively.

What jobs pay 4000 a week without a degree?

Help Desk Assistant roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level without a degree include sales positions like real estate agents, certain skilled trades such as electricians or plumbers with experience, and entrepreneurial ventures. These roles often require strong skills, certifications, or experience rather than formal college degrees.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

How much does help desk pay?

The average help desk assistant salary typically ranges from $35,000 to $50,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. AI tools complement human staff by improving efficiency, but they do not fully replace the need for skilled help desk professionals.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Virginia? The most popular types of Help Desk jobs in Virginia are:
What cities in Virginia are hiring for Help Desk Assistant jobs? Cities in Virginia with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Manager

Riverside Health System Non-Providers

On-site

$96K - $132K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Newport News, Virginia

Hiring Range

$96,400.00 - $132,550.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide direct support to Riverside Health System (RHS) end users. The Help Desk Manager is responsible for ensuring excellent IT support to end users through direct support as well as managing a Help Desk team and for maintaining and overseeing IT inventory and products by receiving, storing, and delivering items. This position provides technical support and guidance for key Supply Chain activities and initiatives supporting receiving, warehouse, logistics and inventory management for the RIS Storeroom. The manager performs a wide range of duties necessary to communicate and coordinate metrics for inventory control/management, procurement, and value analysis.
What you will do
  • Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform management functions to include hiring, orientation, performance evaluation, communicating department and company goals, etc.
  • Ensure that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and provide standard reports and statistics on a regular basis to business leaders regarding help desk performance as well as trends in issues that need to be addressed. Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles.
  • Ensure daily inventory operations are carried out efficiently and IT assets are accurately accounted for and issued to end users in an efficient and timely manner.
  • Actively participate in Process Innovation activities and projects. Serve as an IS representative on the RHS Value Analysis Team.
  • Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center.

Qualifications
Education
  • Bachelors Degree, Related Field of Study (i.e. Computer Science, Information Systems, Information Technology) (Required)

Experience
  • 5-6 years Recent relevant experience (i.e. Help desk, PC Tech, healthcare information systems) (Required)
  • 2 years Supervisory experience (Preferred)

Skills and Abilities
  • Customer service oriented
  • High adaptability
  • Effective communication skills

Licenses and Certifications
  • HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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