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Help Desk Associate Jobs in Norfolk, VA (NOW HIRING)

Vacatia

Front Desk Associate (PT)

Virginia Beach, VA · On-site

$15/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. Pay: $15/hr What You'll Do: * Greet every guest with a ...

Vacatia

Front Desk Associate (PT)

Virginia Beach, VA · On-site

$15/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. Pay: $15/hr What You'll Do: * Greet every guest with a ...

Vacatia

Front Desk Associate (PT)

Virginia Beach, VA · On-site

$15/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. Pay: $15/hr What You'll Do: * Greet every guest with a ...

Vacatia

Front Desk Associate (PT)

Virginia Beach, VA · On-site

$15/hr

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering ... helping ensure smooth front desk operations. Pay: $15/hr What You'll Do: * Greet every guest with a ...

Atrium Hospitality

Front Desk Associate

Hampton, VA · On-site

$15.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

Atrium Hospitality

Front Desk Associate

Hampton, VA

$15.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Hampton, VA

$15.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Hampton, VA · On-site

$15.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Hampton, VA · On-site

$15.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Norfolk, VA

Help Desk Associate information

See Norfolk, VA salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk associate in Norfolk, VA is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Norfolk, VA?

The most popular types of Help Desk jobs in Norfolk, VA are:

What are popular job titles related to Help Desk Associate jobs in Norfolk, VA?

For Help Desk Associate jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Norfolk, VA look for?

The top searched job categories for Help Desk Associate jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Help Desk Associate jobs?

Cities near Norfolk, VA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,199 per year, or $20.8 per hour.

Help Desk Associate

Virginia Beach, VA • On-site

Dao Emerging Technologies
IT Services • 11 - 50 employees
Learn more about Dao Emerging Technologiesexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

  • Create various statistical reports for customer and internal use.
  • Perform accurate data entry into our route accounting software.
  • Analyze data feeds for troubleshooting and reporting.
  • Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
  • Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
  • On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

  • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
  • Time and ticket tracking software to document support incidents.
  • Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

  • High School or Equivalent Diploma (Required)
  • Fluent Spanish speaking (Preferred)
  • Excellent customer service skills
  • Strong personal and work ethics
  • Professional communication skills, both oral and written
  • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
  • Professional attitude, attire, and communication
  • Two years prior Customer Service Experience (Required)
  • Prior experience providing technical support via phone
  • Experience working with iOS and Android operating systems (Required)

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call rotation


Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time