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Help Desk Associate Jobs in Duffield, VA (NOW HIRING)

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

Room Attendant

Bristol, VA · On-site

$13 - $14/hr

... and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors. * After ... In all guest interactions associate must always be professional, accommodating, helpful and ...

... desk and staging areas. * Be familiar with the Food City's website to be able to help answer any ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Help Desk Associate information

See Duffield, VA salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk associate in Duffield, VA is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.40 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What cities near Duffield, VA are hiring for Help Desk Associate jobs? Cities near Duffield, VA with the most Help Desk Associate job openings:
Infographic showing various Help Desk Associate job openings in Duffield, VA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,580 per year, or $20 per hour.

Customer Service Part Time

Phenom People

Wise, VA • On-site

Other

Posted 27 days ago


Job description

Retail Sales Associate Opportunity

We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do any of the following statements match your current goals?

o I'm at least 18 years old, and I want to share my whole self in an inclusive work environment

o I want to work for a company who welcomes and appreciates the military community

o I'm retired, but I still want to work part-time or full-time

o I currently have a job and need supplementary income

o I want to build a career with a company that doesn't require a four-year degree

o I'm a stay-at-home parent, ready to return to work

o I need flexibility in my schedule because I have children or other responsibilities

o I'm interested in debt-free education, tuition reimbursement, or certificate programs

o I want to learn a skilled trade and possibly start my own company

o I am bilingual

o I love DIY projects

Whatever your need for employment, we at Lowe's believe we can help you build a better life and career, and we are all-in to help you achieve your goals. We are hiring immediately for this role, so make sure you apply today.

Here's what you will do in this role:

As a Lowe's Retail Sales Associate - Part-Time, you are the key to our customers' positive shopping experiences. You will be the smiling person who greets customers as they enter our doors or shop our aisles. You will engage customers regarding the types of projects they are working on and how you may help. You will guide shoppers to the right products or introduce them to the appropriate sales specialist who can assist. As you learn more about your department and Lowe's, you will understand which products naturally go together. It will be your responsibility to ensure that you share this knowledge with your customers. Here's an example: If a customer is looking for a lamp, do they need a shade? What about light bulbs? See, it's that simple!

Lowe's offers jobs for people who aren't interested in sitting behind a desk for hours. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items. Depending on your department, some lifting (building materials, paint, or maybe mulch) may be required with or without assistance.

What's in It for You?

Beyond the chance to make a difference for customers and teammates, each day will allow you to learn, grow, and celebrate wins together with your Lowe's team. Our associates enjoy the following benefits:

  • A 10% discount on everything at Lowe's
  • Eligible for debt-free education and skilled trade programs
  • Access to comprehensive physical, mental, and financial benefits *
  • Opportunity to earn quarterly bonuses
  • Flexible schedules to fit your lifestyle
  • Career growth-over 50% of our leaders started as hourly associates

Your Day at Lowe's

  • Deliver excellent customer service
  • Help customers find products and provide recommendations
  • Help load customer merchandise
  • Restock merchandise

Requirements

  • Be able to lift up to 25lbs. unassisted, or over 25lbs assisted.
  • Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.
  • For individuals with disabilities who would like to request an accommodation, email HRServiceCenter@lowes.com.

Bilingual applicants are encouraged to apply.

  • Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.

Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html

Bilingual, Military, and Veteran applicants are encouraged to apply.