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Salesforce Help Desk Jobs in Virginia (NOW HIRING)

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Customer Relationship Management (CRM) systems (Salesforce or similar) * Automated Call ... One or more Help Desk Institute (HDI) certifications or formal training from the International ...

Clark Group

Application Support Analyst

Mclean, VA · On-site

$45 - $100/hr

... p Desk, Service Desk, or Technical Support role * Foundational understanding of enterprise ... Coupa, SAP, Salesforce, Workday, Google Workspace, Box). * Experience supporting applications ...

Posted today

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Customer Relationship Management (CRM) systems (Salesforce or similar) * Automated Call ... One or more Help Desk Institute (HDI) certifications or formal training from the International ...

OVHcloud

Sales Operations Analyst

Irving, TX · On-site

$80K - $101K/yr

... helping you make a tangible impact and shape the future of our cloud infrastructure alongside ... Salesforce data quality, pipeline forecasting, commission review support, Deal Desk coordination ...

OVH US LLC

Sales Operations Analyst

Reston, VA · On-site

$80 - $102/hr

... helping you make a tangible impact and shape the future of our cloud infrastructure alongside ... Salesforce data quality, pipeline forecasting, commission review support, Deal Desk coordination ...

New

The Cruise Web

Cruise Sales Consultant

Vienna, VA · Remote

About Us For over 30 years , we've helped travelers book unforgettable cruise vacations using a ... No problem.g * Salesforce CRM - Best-in-class tools for managing sales, tasks, and client ...

The Cruise Web, Inc.

Cruise Sales Consultant

VA · On-site

$40K - $200K/yr

About Us For over 30 years , we've helped travelers book unforgettable cruise vacations using a ... No problem.g * Salesforce CRM - Best-in-class tools for managing sales, tasks, and client ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

ID.me

Revenue Operations Specialist

Mclean, VA · Hybrid

Proficiency with Salesforce (or similar CRM), specifically in managing complex opportunities, CPQ ... Deal Desk Experience: Previous experience in a Deal Desk or Sales Support capacity, helping ...

Architectural Ceramics Inc.

Sales Support

Vienna, VA · On-site

$19 - $26/hr

... outs via Salesforce * Hand out marketing material * Ensure everyone is helped - happy - and ... Organized Front Desk EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 Requirements: Do you have:

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How much do salesforce help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for salesforce help desk in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a Salesforce Help Desk?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

What does a Salesforce Help Desk do?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What skills and qualifications are needed for a Salesforce Help Desk?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

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Cities in Virginia with the most Salesforce Help Desk job openings:

Salesforce Help Desk jobs near you
Infographic showing various Salesforce Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

UCC Supervisor

DecisionPoint | Cortek

Alexandria, VA • On-site

Full-time

Re-posted 10 days ago

Job description

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). 

This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

*Please Note: This requisition is contingent upon contract award.*


  • Responsible for overall project management of complex, multi-task IT contact center operations. 
  • Plan, organize, and manage groups of employees engaged in technical and customer service duties. 
  • Provide administrative and technical direction to personnel and work without supervision. 
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance. 
  • Coordinate approved task orders and ensure that all services meet required schedules and/or production standards. 
  • Establish improved procedures and controls, where necessary, to ensure that all services meet schedule, production, and quality requirements. 
  • Provide customer representatives with the status and activities of personnel covered under the contract. 
  • Respond to administrative or technical requests from Government customer representatives. 
  • Apply continuous evaluation and control measures to ensure operational effectiveness and SLA compliance. 
  • Oversee Customer Service Representatives (CSRs) handling public inquiries via phone, email, and web-based platforms. 
  • Ensure compliance with approved scripts, knowledge articles, and email response templates. 
  • Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer Relationship Management (CRM) systems. 
  • Manage documentation and case tracking within CRM platforms. 
  • Oversee workforce forecasting, call pattern monitoring, and real-time schedule adjustments. 
  • Ensure compliance with UCC training program modules and onboarding requirements. 
  • Conduct quality assurance reviews and trend analysis to identify operational improvement opportunities. 
  • Collaborate with Government stakeholders to enhance automation capabilities, including AI-enabled virtual agent solutions.

Clearance Requirement 

Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). 

Education (Required) 

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent. 

Experience (Required) 

Five (5) years of experience in a high-volume contact center supporting the general public. 

Demonstrated experience managing multi-channel customer support operations including phone, email, and web-based platforms. 

Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment. 

Technical Knowledge (Required) 

  • Contact center operations management 
  • Customer Relationship Management (CRM) systems (Salesforce or similar) 
  • Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems 
  • SLA tracking and performance reporting 
  • Workforce management and call pattern monitoring tools 
  • Quality assurance and customer service best practices 

Certifications 

Preferred: 
One or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or similar organization 

Skills 

  • Public-facing customer service leadership 
  • Team supervision and performance management 
  • Operational oversight of high-volume environments 
  • Workforce forecasting and scheduling optimization 
  • Quality assurance and continuous improvement 

    Apply