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Salesforce Help Desk Jobs in Virginia (NOW HIRING)

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Understanding and responding to help desk tickets, support tickets, user requests to deliver on ... Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus

ID.me

Revenue Operations Specialist

Mclean, VA · Hybrid

Proficiency with Salesforce (or similar CRM), specifically in managing complex opportunities, CPQ ... Deal Desk Experience: Previous experience in a Deal Desk or Sales Support capacity, helping ...

Architectural Ceramics

Sales Support

Vienna, VA · On-site

$17.25 - $22.75/hr

... outs via Salesforce * Hand out marketing material * Ensure everyone is helped - happy - and ... Organized Front Desk EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 Requirements Do you have: * Great ...

Architectural Ceramics Incorporated

Sales Support

Vienna, VA · On-site

$17.25 - $22.75/hr

... outs via Salesforce * Hand out marketing material * Ensure everyone is helped - happy - and ... Organized Front Desk EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 Requirements Do you have: * Great ...

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

They should also have direct experience providing analysis for a service desk program. Given the ... Experience performing root cause analysis (RCA) for using data from Salesforce (preferred) or ...

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How much do salesforce help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for salesforce help desk in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a Salesforce Help Desk?

A Salesforce Help Desk job involves providing technical support to users experiencing issues with Salesforce. This role includes troubleshooting problems, assisting with system navigation, resolving login or access issues, and escalating complex cases to administrators or developers. Help desk professionals also train users on best practices and new features. Strong communication and problem-solving skills are essential for success in this role.

What does a Salesforce Help Desk do?

In a Salesforce Help Desk role, your daily tasks generally include responding to user inquiries, troubleshooting technical issues, and providing step-by-step guidance on Salesforce functionalities. You may also be responsible for documenting common problems, escalating more complex technical issues to Salesforce administrators or developers, and assisting with user onboarding or training. Close collaboration with other IT team members and end-users is common to ensure efficient resolution of CRM-related issues. This role offers the opportunity to build in-depth knowledge of both Salesforce and customer service best practices, which can open paths to more advanced Salesforce administration or business analyst positions.

What skills and qualifications are needed for a Salesforce Help Desk?

To thrive as a Salesforce Help Desk professional, you need a solid understanding of Salesforce CRM, troubleshooting skills, and experience supporting end-users, often supported by a degree in information technology or equivalent experience. Familiarity with Salesforce Service Cloud, basic admin features, and certifications like Salesforce Certified Administrator are highly valued. Excellent communication, patience, and a customer-focused attitude are key soft skills that help you succeed in assisting users. These competencies ensure timely issue resolution, enhance user satisfaction, and support efficient business operations reliant on Salesforce.

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Infographic showing various Salesforce Help Desk job openings in Virginia as of September 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,676 per year, or $23.9 per hour.

Partner Success Analyst

Mclean, VA • On-site

Guidehouse
Business Management Consulting • 10K+ employees
Learn more about Guidehouseexternal

$56K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Guidehouse rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

35th of 72 rated business consultants

Job description

Job Family:
Business Systems Analysis
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
The Partner Services team is responsible for the ensuring that all GrantSolutions Partners can
successfully manage their grants business using our system and service offerings. We bring value to
their business by offering strategic guidance on grants business processes, policies and regulations,
understanding business needs and offering creative solutions, and ensuring the successful end-to-end
processing of grants from application to award.
What You Will Do:
  • Having a comprehensive understanding of and documenting the Federal Partner's grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs.
  • Identifying Federal Partner's specific business process improvements and potential Grant Solutions systems/service enhancements.
  • Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news.
  • Assisting the team lead to implement the Partner-specific strategy.
  • Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise.
  • Becoming a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner's needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements.
  • Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site
  • Understanding and responding to help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates.
  • Operational, daily issue-to-issue tracking to resolution and effective escalation as necessary.
  • Conducting user acceptance or system testing on behalf the Partner in support of system releases.
  • Analyzing release notes and impacts to Federal Partner(s).
  • Root cause analysis of Partner reported issues in collaboration with the Partner to drive issue resolution and remediation
  • Coordinating and scheduling meetings, preparing materials, responding promptly.

What You Will Need:
  • Bachelor's degree and a minimum of 1 year of experience in a customer facing role or the equivalent combination of education and experience
  • Strong communication skills, written and verbal
  • Ability to demonstrate customer service experience and handling of customers
  • Strong organizational skills to use technology, resources, and time efficiently
  • Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus
  • You must obtain and maintain a Public Trust Clearance

What Would Be Nice To Have:
  • Technical troubleshooting experience
  • Requirements gathering/UAT experience
  • Documentation experience
  • Experience using an internal ticketing system

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Group Term Life and Travel Assistance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  • Transit and Parking Commuter Benefits
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Care.com annual membership
  • Employee Assistance Program
  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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