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Entry Level Remote Help Desk Technician Jobs in Virginia

Jobs for Humanity

Document Entry Clerk

Alexandria, VA · Remote

$18.25 - $24.25/hr

This is an excellent opportunity for someone looking for an entry-level remote position with ... Previous data entry experience is helpful but not required. Benefits * Competitive hourly pay ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

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Entry Level Remote Help Desk Technician information

What is the difference between Entry Level Remote Help Desk Technician vs Technical Support Specialist?

AspectEntry Level Remote Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentRemote, help desk or call centerRemote or on-site, technical support roles
Employer UsageIT service providers, corporations, MSPsIT companies, tech support firms, corporations
Search IntentEntry level remote help desk jobs, tech support rolesTechnical support jobs, troubleshooting roles

While both roles involve assisting users with technical issues remotely, the Entry Level Remote Help Desk Technician typically focuses on basic troubleshooting and customer support, often requiring certifications like CompTIA A+. The Technical Support Specialist may handle more complex issues and may work on-site or remotely, with similar certification requirements. Both roles are common in IT support environments and serve as entry points into the tech industry.

What are the most commonly searched types of Remote Help Desk Technician jobs in Virginia?

The most popular types of Remote Help Desk Technician jobs in Virginia are:

What are popular job titles related to Entry Level Remote Help Desk Technician jobs in Virginia?

For Entry Level Remote Help Desk Technician jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Help Desk Technician jobs in Virginia look for?

The top searched job categories for Entry Level Remote Help Desk Technician jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Remote Help Desk Technician jobs?

Cities in Virginia with the most Entry Level Remote Help Desk Technician job openings:

Entry Level Remote Help Desk Technician jobs near you
Infographic showing various Entry Level Remote Help Desk Technician job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Specialist II (Tier II- Advanced Support)

Ashburn, VA • Remote

Home - ARETEC
See more jobs at Home - ARETECexternal

Full-time

Re-posted 6 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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