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Epic Help Desk Remote Jobs in Virginia (NOW HIRING)

Cloud Engineer

Chantilly, VA ยท On-site +1

$57 - $76.25/hr

... remote access. * Installing and upgrading computer components and software, managing virtual ... Responding and resolving help desk and JIRA requests. * Associate or Bachelor's degree in Computer ...

This is a remote position; however, candidates must be able to travel on-site when connectivity or ... Accountable to problem solve, investigate and help resolve problems for work assignments. Must ...

Remote Residency Requirement: Candidates must reside within 60 miles of Virginia Beach, VA . About ... Educate members on products and services that may help meet their financial goals. * Maintain ...

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Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Virginia? The most popular types of Epic Help Desk jobs in Virginia are:
What job categories do people searching Epic Help Desk Remote jobs in Virginia look for? The top searched job categories for Epic Help Desk Remote jobs in Virginia are:
What cities in Virginia are hiring for Epic Help Desk Remote jobs? Cities in Virginia with the most Epic Help Desk Remote job openings:
Infographic showing various Epic Help Desk Remote job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Director, Security Architecture and Engineering

CFA Institute

Charlottesville, VA โ€ข On-site, Remote

$122K - $163K/yr

Full-time

Medical, Retirement

Re-posted 20 days ago


Job description

Are you excited to shape the future of cybersecurity architecture while leading high-performing engineering teams? As Director, Security Architecture and Engineering, you'll drive modernization initiatives, embed security into enterprise platforms, and influence strategic technology decisions across the business.

The Director, Security Architecture and Engineering leads the design, implementation, and continuous improvement of security architecture and engineering capabilities across the organization. This role is responsible for executing security strategies through scalable, resilient, and secure technology solutions spanning cloud and on-premises environments. With a strong focus on delivery and operational effectiveness, the Director translates enterprise security objectives into actionable architecture standards, engineering roadmaps, and implementation plans. The role leads a team of architects and engineers and works closely with IT and business stakeholders to embed secure-by-design principles and strengthen the organization's security posture.

What You'll Do

  • Lead the transformation of security architecture and engineering capabilities, elevating organisational maturity across cybersecurity and infrastructure

  • Drive delivery of key initiatives, including major cybersecurityand technologyprograms, ensuring projects reach clear, successful outcomes

  • Oversee cloud and infrastructure environments (Azure, AWS), application support, and security engineering practices

  • Translate enterprise security strategy into actionable roadmaps, standards, and implementation plans

  • Embed secure-by-design and DevSecOps principles across systems, platforms, and workflows

  • Champion automation to improve efficiency, scalability, and operational effectiveness

  • Lead, coach, and develop a high-performing leadership team (3-5 direct reports) across security engineering, NOC, and help desk functions

  • Strengthen operational performance, particularly within global support functions, driving accountability and service improvement

  • Build strong cross-functional partnerships to align stakeholders and create shared ownership of outcomes

  • Establish and track KPIs to measure success and continuously improve delivery and processes

  • Provide technical leadership on emerging threats, technologies, and best practices


What We're Looking For

  • Significant leadership experience managing and scaling technical teams (typically 10+ people over multiple years)

  • Proven ability to deliver complex cybersecurity and infrastructure initiatives-not just design them

  • Strong background in cloud engineering and security (AWS, Azure) and modern infrastructure environments

  • Deep expertise across key security domains (e.g.IAM,network security, monitoring, encryption, cloud security,A/V, Mobility)

  • Experience driving automation and process improvement within engineering or security functions

  • A collaborative leadership style that builds alignment, influence, and trust across teams

  • Strong communication skills with the ability to translate technical concepts into business outcomes

  • Experience operating in environments undergoing transformation or change

  • Knowledge of frameworks such as NIST or ISO 27001are beneficial but optional

  • Relevant certifications (e.g. CISSP, CISM, cloud security) are beneficialbut optional

Why Join Us

  • Shape the future:Play a critical role in a multi-year cybersecurity transformation programme with real organisational impact

  • Leadership exposure:Report directly to the CISO and influence strategy at the highest level

  • Build and evolve:Lead a function with strong foundations and clear opportunities for improvement and innovation

  • Career progression:This role is a recognised pathway toward future CISO-level opportunities

  • Global impact:Work across a diverse, international organisation spanning the US, UK, and APAC

  • Autonomy and flexibility:Remote-first role with the ability to make meaningful, lasting change

  • Collaborative culture:Partner with experienced leaders and teams committed to continuous improvement

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: $122,300 - $163,100 per year. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.

#LI-TB1


About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like:

  • Comprehensive health coverage for you and your family

  • Generous leave and time off

  • Competitive retirement plans

  • Flexible work options

  • Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click "Apply" and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.


We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to humanresources@cfainstitute.org noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.

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