ZipRecruiter

Log In

2

Epic Help Desk Remote Jobs in Virginia (NOW HIRING)

Ardent Principles, Inc

Cloud Solutions Architect

Chantilly, VA · On-site +1

$65 - $89/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote access. * Installing and upgrading computer components and software, managing virtual ... Responding and resolving help desk and JIRA requests. * Associate or Bachelor's degree in Computer ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

  • Retirement

  • PTO

Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID ... Creating and maintaining documentation, knowledge base articles, and FAQs to help users and ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct quality audits of service desk tickets, calls, and chats to assess communication ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

TEKsystems

Member Services Representative

Norfolk, VA · On-site +1

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Residency Requirement: Candidates must reside within 60 miles of Virginia Beach, VA . About ... Educate members on products and services that may help meet their financial goals. * Maintain ...

TEKsystems

Member Services Representative

Norfolk, VA · On-site +1

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Residency Requirement: Candidates must reside within 60 miles of Virginia Beach, VA . About ... Educate members on products and services that may help meet their financial goals. * Maintain ...

previous page

Showing results 41-60

All JobsEpic Help Desk JobsEpic Help Desk Remote JobsEpic Help Desk Remote Jobs in Virginia

Epic Help Desk Remote information

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What are the most commonly searched types of Epic Help Desk jobs in Virginia?

The most popular types of Epic Help Desk jobs in Virginia are:

What are popular job titles related to Epic Help Desk Remote jobs in Virginia?

For Epic Help Desk Remote jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Virginia look for?

The top searched job categories for Epic Help Desk Remote jobs in Virginia are:

What cities in Virginia are hiring for Epic Help Desk Remote jobs?

Cities in Virginia with the most Epic Help Desk Remote job openings:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Jr. Systems Administrator

Paragone Solutions, Inc.

Mclean, VA • On-site, Remote

Part-time

Re-posted 18 days ago

Job description

The Junior Systems Administrator is responsible for the day-to-day administration, maintenance, and support of Windows-based information systems, cloud services, and end-user computing environments. Working under the guidance of senior technical staff, the Junior Systems Administrator assists with system deployments, user administration, endpoint management, patch management, vulnerability remediation, and security operations while ensuring systems remain reliable, secure, and compliant with organizational policies.
Note, this position will begin as a part time role.
This position provides an excellent opportunity for an early-career IT professional to develop expertise in Microsoft technologies, cybersecurity, cloud administration, and enterprise IT operations.
Primary Responsibilities
  • Install, configure, maintain, and troubleshoot Windows workstations, servers, and Microsoft 365 environments
  • Administer user accounts in Microsoft Entra ID (Azure AD) and Active Directory
  • Deploy and manage Windows devices using Microsoft Intune
  • Provide technical support for hardware, software, printers, mobile devices, and end users
  • Perform operating system updates, patch management, and vulnerability remediation
  • Monitor system performance, endpoint compliance, backups, and security alerts
  • Assist with server upgrades, migrations, and technology deployments
  • Maintain accurate system documentation, asset inventories, and change records
  • Support cybersecurity initiatives and compliance with frameworks such as CMMC and NIST SP 800-171
  • Collaborate with senior administrators to troubleshoot issues and improve IT operations
  • Travel occasionally to customer sites or company locations (approximately one to two trips per year, averaging three days per trip)

Required Qualifications
  • Experience in IT systems administration, technical support, or help desk
  • Working knowledge of Windows operating systems and Microsoft 365
  • Familiarity with Active Directory and/or Microsoft Entra ID
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Strong troubleshooting, analytical, and communication skills
  • Excellent organizational skills and attention to detail
  • Due to the requirements of this position, applicants must be U.S. citizens and authorized to work in the United States.

Technical Requirements
Candidates should demonstrate the ability to perform the following tasks with minimal supervision:
  • Configure and deploy Windows 11 workstations in accordance with organizational standards
  • Perform a complete Windows 11 operating system reset, reinstallation, and recovery while preserving or restoring required system functionality
  • Build a Windows 11 computer from bare hardware through delivery to the end user, including:
    • Installing Windows 11
    • Applying operating system updates
    • Installing hardware drivers
    • Configuring BIOS/UEFI settings as required
    • Joining devices to Microsoft Entra ID or Active Directory
    • Enrolling devices in Microsoft Intune
    • Applying security baselines and configuration policies
    • Installing and configuring required business applications
    • Configuring Microsoft 365 applications and user profiles
    • Enabling Microsoft Defender security features
    • Verifying device compliance and operational readiness
  • Troubleshoot Windows startup, operating system, hardware driver, and application issues
  • Install, configure, and update desktop software and security applications
  • Understand Windows file systems, user profiles, local security settings, and system configuration tools
  • Utilize PowerShell and administrative utilities to perform common system administration tasks.
  • Follow documented build procedures and configuration standards to ensure consistent, repeatable workstation deployments

Preferred Qualifications and Certifications
  • Experience with Microsoft Intune, Microsoft Defender, Windows Server, Hyper-V or VMware, and PowerShell
  • Familiarity with vulnerability management and remote monitoring tools
  • Experience supporting cloud environments
  • Exposure to cybersecurity concepts and best practices
  • Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow
  • Prior military experience is highly desired
  • CompTIA A+, Network+, or Security+
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Certified: Endpoint Administrator Associate

SecureITSM, a division of Paragone Solutions, Inc,. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries, benefits and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply