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Full Time Epic Help Desk Jobs in Virginia (NOW HIRING)

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates ...

New

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates ...

New

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

Job Type Full-time Description If you are looking for an exciting career opportunity in the ... The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ...

Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates ...

New

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

This is a full-time position. * Serve as the primary point of contact for end users to provide ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

This is a full-time position. Responsibilities * Serve as the primary point of contact for end ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Help Desk Specialist

Winchester, VA · On-site

$21.18 - $31.76/hr

... 76 The Help Desk Specialist serves as the first point of contact for IT support, providing ... In addition to a competitive salary, our most popular benefits for full-time employees include: * A ...

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Help Desk Specialist

Winchester, VA · On-site

$21.18 - $31.76/hr

... 76 The Help Desk Specialist serves as the first point of contact for IT support, providing ... In addition to a competitive salary, our most popular benefits for full-time employees include: * A ...

Help Desk Agent

Sterling, VA · On-site

$22 - $25/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

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Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Virginia?

The most popular types of Epic Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Full Time Epic Help Desk jobs?

Cities in Virginia with the most Full Time Epic Help Desk job openings:

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!