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Epic Help Desk Remote Jobs (NOW HIRING)

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Technology&

IT Help Desk Analyst Remote

Katy, TX · Remote

Training & development IT Help Desk Analyst Remote Employment Type: Full Time & Flexi Support Experience: From 0 years to 5 years Location: Remote Hourly Rate $: Competitive Start Date: ASAP Position ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

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Epic Help Desk Remote information

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$35

How much do epic help desk remote jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

How much do Epic hyperspace remote jobs pay?

Epic Help Desk remote jobs typically offer salaries ranging from $40,000 to $70,000 annually, depending on experience, certifications, and location. These roles often require knowledge of Epic systems, customer service skills, and remote work tools. Compensation can vary based on the employer and specific job responsibilities.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as ticket routing and troubleshooting, but it does not fully replace IT help desk roles like those for an Epic Help Desk Remote. Human technicians are still essential for complex issues, customer interaction, and system management. Help desk professionals often need skills in troubleshooting, communication, and familiarity with AI tools to work effectively alongside automation.

How can I make 2000 a week working from home?

Earning $2000 a week working from home as an Epic Help Desk remote agent typically requires high-volume, consistent work, strong technical skills, and excellent customer service. Many remote help desk roles pay hourly or per ticket, so increasing your workload, gaining certifications, and improving efficiency can help reach higher earnings. Building experience and working for multiple clients or companies may also boost your weekly income.

Can I work remotely for Epic?

Epic Help Desk Remote positions typically allow employees to work from home, depending on the company's policies and the specific role. Remote work may require familiarity with remote collaboration tools and a suitable home office setup. Availability of remote work can vary based on the position and organizational needs.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
More about Epic Help Desk Remote jobs
What cities are hiring for Epic Help Desk Remote jobs? Cities with the most Epic Help Desk Remote job openings:
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What job categories do people searching Epic Help Desk Remote jobs look for? The top searched job categories for Epic Help Desk Remote jobs are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 54% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Specialist

Help Desk Specialist

Science Applications International Corporation

Ashburn, VA • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 206 rated it services

Job description


SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:
  • Answer and respond to customers' requests via phone and email
  • Identify, research, and resolve customer issues
  • Provide accurate and timely ticket documentation
  • Meet and exceed required metrics and Service Level Agreements (SLAs)
  • Provide timely updates and follow up to customers
  • Escalate to internal representatives or system support specialists when appropriate
  • Identify and appropriately communicate recurring problems
  • Evaluates and prioritizes customer problems and complaints
  • Comply with documented regulations, processes, and procedures
  • Other responsibilities as may be required by management

Qualifications
Required Skills and Qualifications:
  • Bachelor's Degree and/or 5 years relative work experience
  • 1+ year experience in help desk/call center environment
  • Excellent oral and written communication skills
  • Strong problem-solving skills
  • Team player with a strong commitment to customer satisfaction
  • Must be a US Citizen and able to obtain a Public Trust

Preferred Skills and Qualifications:
  • HDI Customer Service Representative certification
  • Experience with ServiceNow
  • Knowledge with government clients/environments

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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