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Epic Help Desk Remote Jobs (NOW HIRING)

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

CareXM

Help Desk Technician

$18/hr

Help Desk Technician Department : Information Technology Location ... Remote Salary : $18 per Hour Hours : Monday to Friday between 10:00am to 6:00pm (MST) States we are ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

TEEMA

Be Seen First

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

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How much do epic help desk remote jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What cities are hiring for Epic Help Desk Remote jobs? Cities with the most Epic Help Desk Remote job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk Remote jobs? States with the most job openings for Epic Help Desk Remote jobs include:
Epic Help Desk Remote jobs near you
Help Desk Technician

Help Desk Technician

ACI Infotech

Remote

$20.50 - $27.75/hr

Full-time

Posted 22 days ago

Job description

Role: Help Desk Technician
Duration: 9+ Months
Mode: Remote
Scope of work:
  • Answering phone calls, working tickets, and responding to chats related to the UPN Project
  • Document issues using the CA ticket system
  • Identify and report trends related to the UPN Project
  • Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project

Required skills and experience:
  • Minimum 3 years of large volume technical call center experience
  • Minimum 3 years of technical background focusing on troubleshooting common computer issues
  • Minimum 3 years of customer service experience in a technical support environment
  • Possesses critical thinking and root-cause analysis skills
  • Ability to stay on task
  • Experience supporting Microsoft 365 and OneDrive
  • Experience supporting MFA (Multi-Factor Authentication)
  • Experience using a ticketing system to track work
  • Ability to take phone calls and wear a headset for long periods of time
  • Ability to communicate effectively through written communications

Apply