ZipRecruiter

Log In

2

Epic Help Desk Remote Jobs (NOW HIRING)

Trilon Group

Help desk Technician

$23 - $30/hr

Help desk Technician Department: IT Employment Type: Full Time Location ... Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged ...

New

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Multnomah County

IT Help Desk

Portland, OR · On-site +1

$40.27 - $49.52/hr

As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware ... Using tools like Active Directory, SCCM, and remote software, you will resolve 65-70% of requests ...

Vytwo

Epic Healthy Planet Analyst II

Prosper, TX · Remote

Remote Must Have: * 5+ years Epic application experience * Active and current Epic certification in ... Provide support of application incidents reported through the help desk, including 24/7 on call ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

BES Software

IT Specialist

Phoenix, AZ · Remote

Expertise in Microsoft Windows environment, including hardware troubleshooting Working knowledge of help desk, remote monitoring and management, and antivirus software Hands on experience of ...

New

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

previous page

Showing results 41-60

All JobsEpic Help Desk JobsEpic Help Desk Remote Jobs

Epic Help Desk Remote information

See salary details

$14

$24

$35

How much do epic help desk remote jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
More about Epic Help Desk Remote jobs
What cities are hiring for Epic Help Desk Remote jobs? Cities with the most Epic Help Desk Remote job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk Remote jobs? States with the most job openings for Epic Help Desk Remote jobs include:
What job categories do people searching Epic Help Desk Remote jobs look for? The top searched job categories for Epic Help Desk Remote jobs are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 20% Temporary, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help desk Technician

Trilon Group

Remote

$23 - $30/hr

Full-time

Posted 3 days ago

New

Job description

Help desk Technician
Department: IT
Employment Type: Full Time
Location: Remote- USA
Compensation: $23.00 - $30.00 / hour
Description
Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk
Technician plays a key role in making that vision real by providing frontline support and ensuring every
employee can work confidently and productively in their digital workplace.
As part of Trilon's Service Delivery organization, the Helpdesk Technician is responsible for resolving
technical issues, assisting with onboarding and offboarding, and maintaining excellent communication
with employees and IT colleagues. This role is the first point of contact for IT requests and ensures a
consistent, friendly, and effective support experience across Trilon offices.
This position requires strong problem-solving skills, a commitment to customer service, and the ability to
collaborate with Field Support Engineers, Service Delivery leadership, and enterprise IT teams to keep
our employees connected and supported every day.
Key Responsibilities
End-User Support• Serve as the first point of contact for IT support requests, ensuring timely and effective resolution
of technical issues
• Provide support through multiple channels including phone, chat, and ticketing systems
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user
accounts
• Escalate complex incidents to Field Support Engineers or specialized IT teams as needed
• Maintain a high level of professionalism and empathy when engaging with end users
Onboarding and Offboarding• Support new hire onboarding by preparing accounts, devices, and access configurations
• Guide employees through setup of Trilon's core technologies including Microsoft 365, Teams, and
collaboration tools
• Coordinate with HR and Field Support teams to ensure seamless offboarding and recovery of
assets
Service Quality and Ticket Management• Record, track, and document support requests using Trilon's ITSM platform, ensuring accuracy
and completeness
• Monitor ticket queues and adhere to defined SLAs and response times
• Maintain clear communication with users throughout the resolution process
• Contribute to service improvement by identifying recurring issues and recommending process
changes
Knowledge Sharing and Collaboration• Create and update knowledge base articles and support documentation for common issues and
workflows
• Collaborate with Field Support Engineers and IT specialists to resolve multi-layered technical
problems
• Participate in regular team meetings and contribute to continuous improvement discussions
• Support enterprise initiatives that enhance automation, self-service, and user enablement
Technology Maintenance and Support Operations• Perform basic hardware maintenance and software installations for laptops, peripherals, and
mobile devices
• Assist with monitoring system alerts and performing routine maintenance checks
• Support updates, deployments, and patches under the guidance of Service Delivery leadership
• Maintain inventory records for IT equipment, ensuring accurate tracking and asset management
Skills, Knowledge and Expertise
  • 1 to 3 years of experience in IT support, helpdesk operations, or service delivery
  • Strong knowledge of Microsoft 365, Windows, and macOS environments
  • Familiarity with Active Directory, user provisioning, and password management
  • Basic understanding of networking, remote connectivity, and VPN troubleshooting
  • Excellent communication and customer service skills with a focus on clear, empathetic interaction
  • Proven ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience using ITSM or ticketing systems such as ServiceNow, Halo, or Jira
  • Bachelor's degree in Information Systems or related field preferred; relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
  • Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on
    support and engagement
  • May require occasional travel to other regional offices for training or support coverage
  • Must sit in Canton, Ohio and attend office 3 days a week

About Trilon
Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation's best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company's good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.

Apply