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Epic Help Desk Remote Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ... frameworks and help desk best practices • Experience overseeing computer inventory, loaner ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

STI

$19.25 - $26.50/hr

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be ...

TekSynap

Tier I Help Desk Technician

$20.50 - $27.75/hr

Reliable internet service for remote work. * Must successfully pass a drug screen * Must be a U.S Citizen Overview We are seeking a part time Tier I Help Desk Technician to provide high quality ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for epic help desk remote in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
More about Epic Help Desk Remote jobs
What cities are hiring for Epic Help Desk Remote jobs? Cities with the most Epic Help Desk Remote job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk Remote jobs? States with the most job openings for Epic Help Desk Remote jobs include:
What job categories do people searching Epic Help Desk Remote jobs look for? The top searched job categories for Epic Help Desk Remote jobs are:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Call Center Representative

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted 4 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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