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Hourly Epic Help Desk Jobs in Silver Spring, MD (NOW HIRING)

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Salary $21.00/hourly Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for ...

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Salary $21.00/hourly Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Yes Help Desk Technician III (Executive Support) Advance how our customers operate while you ... The likely hourly rate for this position is between $28.90 - $39.10. This is not, however, a ...

DecisionPoint | Cortek

Help Desk Support Technician

Baltimore, MD · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Anticipated hourly rate range is $19.00-$21.00 per hour . DecisionPoint provides a comprehensive ...

Apex Systems

Help Desk Technician Tier III

Washington, DC · On-site

$36 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Area) *** $36.00 - $41.00 / Hourly Rate *** Apex Systems has an Immediate Need for a IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB) !!! This will be an estimated "12+ Month ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

On-site 5 days/week in Washington, DC Our client seeks a Senior Help Desk Technician to deliver ... The pay range provided in this posting reflects a W2 hourly rate; other employment options may be ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA · On-site

$26.44 - $35.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE ... Rest and recharge with paid vacation and holidays The likely hourly rate for this position is ...

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Hourly Epic Help Desk information

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How much do hourly epic help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hourly epic help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the most commonly searched types of Epic Help Desk jobs in Silver Spring, MD?

The most popular types of Epic Help Desk jobs in Silver Spring, MD are:

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For Hourly Epic Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Hourly Epic Help Desk jobs in Silver Spring, MD are:

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Cities near Silver Spring, MD with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Specialist

ManTech

Annapolis Junction, MD • On-site

$75K - $125K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 244 rated software companies

Job description

Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!

MANTECH is seeking a motivated, career and customer-oriented Help Desk Specialist to join our team in Annapolis Junction, MD.

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support. 

Responsibilities Included but are not limited to:

  • Administer/maintain product security, integration and optimization within AWS platform. 
  • Provide assistance to users in accessing and using IT systems. 
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. 
  • Knowledge of Commercial Cloud

 Minimum Qualifications:

  • Bachelor's degree in a technical discipline from an accredited college or university with 5 years of experience.  5 years of additional Help Desk experience may be substituted for a bachelor's degree.
  • Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels
  • Security + Certification
  • Experience providing Tier 1(Help Desk) problem identification, diagnosis, and resolution of problems.

Clearance Requirements:

  • Must have a current/active TS/SCI w/ Polygraph.

Physical Requirements:

The candidate must be able to move, carry and deliver workstations from inside the office to customer's desk.  The person in this position must be able to remain in a stationary position 50% of the time. Must communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.


The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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