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Hourly Epic Help Desk Jobs in Silver Spring, MD (NOW HIRING)

GDIT

Help Desk Technician - TS/SCI W/ Polygraph

Washington, DC · On-site

$33.52 - $45.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia ... hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of ...

GDIT

Help Desk Technician II - TS/SCI W/ poly

Annapolis Junction, MD · On-site

$22.26 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of ... hourly rate for this position is between $22.26 - $28.75. This is not, however, a guarantee of ...

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Hourly Epic Help Desk information

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How much do hourly epic help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hourly epic help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the most commonly searched types of Epic Help Desk jobs in Silver Spring, MD?

The most popular types of Epic Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Hourly Epic Help Desk jobs in Silver Spring, MD?

For Hourly Epic Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Hourly Epic Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Hourly Epic Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Hourly Epic Help Desk jobs?

Cities near Silver Spring, MD with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Technician - TS/SCI W/ Polygraph

GDIT

Washington, DC • On-site

$33.52 - $45.34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Help Desk Support, Troubleshooting

Certifications:

Security+, CE - Comptia Security+ - Comptia Security+

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.


HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.


WHAT YOU'LL NEED TO SUCCEED:


Required Education and Experience*:

  • Help Desk Technician IV - AA/AS and 5+ years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

  • Security+ CE

  • PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI and CI Polygraph Required; US Citizenship Required

#GDITCareers

#WeAreGDIT

#JET

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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