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Remote Weekend Help Desk Technician Jobs in Silver Spring, MD

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment ... Position SummaryAretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the ...

Maximus

Quality Trainer - Help Desk

VA · On-site +1

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... weekend testing activities, and post-production validations as needed. Minimum Requirements ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Service Desk Coordinator

Vienna, VA · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

New

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

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How much do remote weekend help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote weekend help desk technician in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

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Infographic showing various Remote Weekend Help Desk Technician job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

IT Help Desk Specialist

Lawelawe Technology Services, Inc

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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