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Remote Level 1 Help Desk Support Jobs in Silver Spring, MD

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ... Desired - 3+ years of Tier 1 support and capabilities or similar * Desired - Call Center or front ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the ... Perform all duties assigned to Level I Technicians, including user workstation support for desktops ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Support and troubleshoot printer and connectivity issues * Document, track, and manage incidents ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Support and troubleshoot printer and connectivity issues * Document, track, and manage incidents ... This position is not eligible for full-time remote work or for candidates located outside of the ...

PERIKIN ENTERPRISES LLC

Mid-Level Business Analyst

Herndon, VA · On-site +1

$85K - $102K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

However, remote and offsite support may be considered. WORK CONTEXT Most AQD Government employees ... PRIMARY JOB DUTIES Provide Help Desk support to include, but not limited to, the following: Assist ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Remote Rate: $55/hr. to $70/hr. commensurate with experience System ... One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Silver Spring, MD

Remote Level 1 Help Desk Support information

See Silver Spring, MD salary details

$13

$23

$35

How much do remote level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote level 1 help desk support in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities near Silver Spring, MD are hiring for Remote Level 1 Help Desk Support jobs?

Cities near Silver Spring, MD with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you

Service Desk Technician II (Remote)

Terrestris Global Solutions

Washington, DC • Remote

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Service Desk Technician II at Terrestris do?

As the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity.

What does a typical day look like for a Service Desk Technician II?

You will:

  • Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
  • Manage user accounts and provide Help Desk Administration and User Support through the Service Desk.
  • Troubleshoot workstations, workstation operating systems, hardware, software, and workstation peripherals.
  • Ensure systems remain current with approved configurations and security requirements.
  • Handle requests for assistance received by telephone, the ServiceNow ticketing system, and walk-in inquiries.
  • Assess user issues through conversation or remote access and assign appropriate priorities.
  • Track ticket status and resolution while communicating updates or issues to users and the Service Desk Supervisor.
  • Create Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials.
  • Collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment.
  • Evaluate user requirements and workflows and recommend appropriate information technology solutions.

What qualifications do you look for?

You might be the professional we're looking for if you have:

  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (4) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.

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