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Remote Level 1 Help Desk Support Jobs in Silver Spring, MD

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Remote Rate: $55/hr. to $70/hr. commensurate with experience System ... One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Remote Rate: $55/hr. to $70/hr. commensurate with experience System ... One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Remote Rate: $55/hr. to $70/hr. commensurate with experience System ... One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Support- Start expected Mid-August 2026, if awarded Clearance - Active Top Secret required Remote ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

Position SummaryAretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

  • Medical

  • Retirement

  • PTO

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the ... This position is remote/hybrid; candidates must be willing to work on-site when required. This ...

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Showing results 21-40

All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Silver Spring, MD

Remote Level 1 Help Desk Support information

See Silver Spring, MD salary details

$13

$23

$35

How much do remote level 1 help desk support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote level 1 help desk support in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What cities near Silver Spring, MD are hiring for Remote Level 1 Help Desk Support jobs?

Cities near Silver Spring, MD with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you

Cloud Service Desk Engineer

System One

Bethesda, MD • Remote

$55 - $70/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with experience System One IT is seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. In this role, you will handle complex and escalated engineering tickets related to cloud identity, conditional access, device compliance, and remote access — bridging Microsoft cloud services with enterprise endpoint management. Duties and Responsibilities:

  • Engineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network access
  • Support Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcement
  • Implement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environments
  • Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environment
  • Maintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environments
  • Configure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platforms
  • Resolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patterns
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Hands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance management
  • Experience engineering conditional access policies, role-based access, and identity-aware network access controls
  • Experience supporting VDI environments and remote access connectivity for Windows and macOS users
  • Experience implementing passwordless authentication and hardware-backed credentials in an enterprise environment
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Microsoft certifications in identity, endpoint management, or cloud administration
  • Experience with Microsoft Sentinel for cloud identity and access telemetry
  • Familiarity with hybrid identity environments integrating on-premises Active Directory with Entra ID

Clearance Requirements: Active Top Secret (TS) clearance required. Citizenship Status Required: Must be a U.S. Citizen System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #856-Baltimore-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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