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Tier 3 Help Desk Support Jobs (NOW HIRING)

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Required/Desired Skills Skill Required /Desired Amount of Experience Associates Degree or 3 plus ... tier help desk support Highly desired 0

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Responsibilities: - Support clients with technical issues involving Microsoft's core business ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ... Provide user training and guidance Required Qualifications * 1-3 years of technical support ...

EMPRO US

Be Seen First

Help Desk Support Specialist

Pico Rivera, CA · On-site

$25 - $28/hr

The User Support Technician is one of three that ensures (1) digital communication and connectivity ... top-tier manufacturing and technical talent. Known for speed, precision, and quality, EMPRO ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ... 3 years of technical support experience CompTIA A+ or equivalent Knowledge of networking ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is Tier 3 tech support?

Tier 3 Help Desk Support is the highest level of technical support, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2 support. These technicians often have advanced technical knowledge, may work with specialized tools, and collaborate with product developers or engineers to resolve persistent or intricate problems.

What is a Tier 3 Help Desk Support job?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include skilled trades such as electricians, plumbers, or HVAC technicians, especially with experience and certifications. High-paying roles in sales, real estate, or certain tech support positions like Tier 3 Help Desk Support may also reach this income level with experience, certifications, and overtime. Success in these roles typically depends on skills, performance, and sometimes licensing or certifications rather than formal degrees.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support refer to levels of technical assistance in help desk roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. In a Tier 3 Help Desk Support role, technical expertise, problem-solving skills, and familiarity with advanced tools are essential for resolving complex issues that Tier 1 and Tier 2 cannot fix.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What is a Tier 3 help desk job description?

A Tier 3 Help Desk Support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. They diagnose and troubleshoot advanced hardware, software, and network problems, often working with vendors or specialized teams, and may require advanced certifications or in-depth technical knowledge. This role typically involves providing expert-level support and documentation for escalated issues within an IT support environment.
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What cities are hiring for Tier 3 Help Desk Support jobs? Cities with the most Tier 3 Help Desk Support job openings:
What states have the most Tier 3 Help Desk Support jobs? States with the most job openings for Tier 3 Help Desk Support jobs include:
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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
HELP DESK SUPPORT 3 with Security Clearance

HELP DESK SUPPORT 3 with Security Clearance

VSolvit

Ventura, CA • On-site

$21.50 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

JOB SUMMARY:
The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing issues with Cloud Service Management (CSM) services. Key responsibilities include managing the support lifecycle—from ticket creation and basic infrastructure troubleshooting to escalating complex issues to specialized Tier 2 or Tier 3 teams. RESPONSIBILITIES: * Ticket & Incident Management * Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues. * Manage support interactions across multiple channels, including phone, email, and various service ticketing systems. * Create and track support tickets using approved management solutions. * Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial troubleshooting does not yield a resolution. * Technical Support & Troubleshooting * Directly assist Cloud users who are experiencing access issues. * Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues. * Utilize technical knowledge of Azure and cloud architecture to diagnose basic service interruptions. * Metrics & Reporting * Track and report on key performance metrics to ensure service quality. * Provide data on help desk requests received, support tickets created, resolution times, escalation rates, and overall user satisfaction.
QUALIFICATIONS: Basic: * Education: Bachelor’s degree in Computer Science or a related technical field. * Experience: 2–4 years of cloud engineering experience. * Technical Skills: * Proven experience responding to end-user requests via phone, email, or ticketing systems. * Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM. * Strong understanding of Azure administration and cloud architecture. * Familiarity with CI/CD and DevSecOps toolchains. * Certification: Security+ certification. • Security Clearance: U.S. Citizenship and the ability to obtain a DoD Top Secret clearance Preferred: • Active DoD Top Secret clearance. • Certification: Active Security+ certification. • Professional cloud certifications (e.g., Microsoft Certified: Azure Associate). • Experience implementing DISA STIG configurations. • Knowledge of DoD SRG and NIST SP 800-53 security controls. Location: Ventura, CA or Remote Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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