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Tier 3 Help Desk Support Jobs (NOW HIRING)

Insight Global

Help Desk Support Specialist

Chattanooga, TN · On-site

$25 - $26/hr

Help Desk Support Specialist Location: Chattanooga, TN Duration: 3-Month Contract, potential for ... Experience handling Tier 1 escalations * Asset Management experience * Familiarity with ITIL-based ...

New

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... role. * 3+ years of customer service experience in a computer support environment. * A ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... tier support or development teams, ensuring clear documentation and communication of ... Requirements Qualifications: • Minimum of 3 years' experience providing technical support for ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Responsibilities: - Support clients with technical issues involving Microsoft's core business ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Years' Experience: 3+ years professional experience. Education: Bachelor's degree in information ... Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... The Service Desk is responsible for Tier I support. The temporary positions include Tier 1 as well ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Responsibilities : • Deliver Tier 1 support for desktops, laptops, and peripherals • ... Required : • 1-3 years of technical support experience • CompTIA A+ or equivalent • Knowledge ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... tier support to our clients. This role involves resolving complex technical issues, mentoring ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

More about Tier 3 Help Desk Support jobs

What cities are hiring for Tier 3 Help Desk Support jobs?

Cities with the most Tier 3 Help Desk Support job openings:

What states have the most Tier 3 Help Desk Support jobs?

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What job categories do people searching Tier 3 Help Desk Support jobs look for?

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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Specialist

Insight Global

Chattanooga, TN • On-site

$25 - $26/hr

Contractor

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:

Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:

  • Deliver IT support via phone, chat, and ticketing portal
  • Manage user accounts and access-related requests
  • Troubleshoot and resolve incoming technical support tickets
  • Escalate issues appropriately when necessary
  • Follow ITIL-based service desk standards and processes
  • Communicate updates, resolutions, and issue status to team members and end users
  • Maintain accurate documentation within the ticketing system
  • Support enterprise-wide service desk operations


Must-Haves:

  • Associate's or Bachelor's degree in Business, Information Technology, or related field
    • Equivalent combination of education and experience accepted
  • 2+ years of technical support/help desk experience
  • Experience working with Active Directory
  • Knowledge of common ticketing systems/tools
  • Strong communication and customer service skills
  • Self-starter with a proactive, problem-solving mindset
  • Ability to manage and prioritize incoming support requests


Plusses:

  • Experience handling Tier 1 escalations
  • Asset Management experience
  • Familiarity with ITIL-based service desk processes and best practices