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Tier 3 Help Desk Support Jobs (NOW HIRING)

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Responsibilities: - Support clients with technical issues involving Microsoft's core business ...

Almo Corporation

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Almo Corporation is seeking a Help Desk Support professional to serve as the first line of support ... Responsibilities : • Provide friendly and helpful customer service as a Tier 1 and Tier 2 level ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot ... 3 years of technical support experience CompTIA A+ or equivalent Knowledge of networking ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ... Provide user training and guidance Required Qualifications * 1-3 years of technical support ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Qualifications * 1-3 years of experience providing technical support to end-users in a help desk or similar environment. * Familiarity with ERP or CRM systems - MS Business Central and Salesforce a ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... The Service Desk is responsible for Tier I support. The temporary positions include Tier 1 as well ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... tier support to our clients. This role involves resolving complex technical issues, mentoring ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is Tier 3 tech support?

Tier 3 Help Desk Support is the highest level of technical support, where specialists handle complex issues that cannot be resolved by Tier 1 or Tier 2 support. These technicians often have advanced technical knowledge, may work with specialized tools, and collaborate with product developers or engineers to resolve persistent or intricate problems.

What is a Tier 3 Help Desk Support job?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include skilled trades such as electricians, plumbers, or HVAC technicians, especially with experience and certifications. High-paying roles in sales, real estate, or certain tech support positions like Tier 3 Help Desk Support may also reach this income level with experience, certifications, and overtime. Success in these roles typically depends on skills, performance, and sometimes licensing or certifications rather than formal degrees.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support refer to levels of technical assistance in help desk roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. In a Tier 3 Help Desk Support role, technical expertise, problem-solving skills, and familiarity with advanced tools are essential for resolving complex issues that Tier 1 and Tier 2 cannot fix.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

What is a Tier 3 help desk job description?

A Tier 3 Help Desk Support specialist handles complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. They diagnose and troubleshoot advanced hardware, software, and network problems, often working with vendors or specialized teams, and may require advanced certifications or in-depth technical knowledge. This role typically involves providing expert-level support and documentation for escalated issues within an IT support environment.
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What cities are hiring for Tier 3 Help Desk Support jobs? Cities with the most Tier 3 Help Desk Support job openings:
What states have the most Tier 3 Help Desk Support jobs? States with the most job openings for Tier 3 Help Desk Support jobs include:
What job categories do people searching Tier 3 Help Desk Support jobs look for? The top searched job categories for Tier 3 Help Desk Support jobs are:
Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Dallas Museum of Art

Dallas, TX • On-site

$45K - $52K/yr

Full-time

Posted 6 days ago

Job description

Reports to: Director of Technology & Digital Media
Department: Technology & Digital Media
Classification: Exempt, Full-Time
Benefits: Full Museum Benefits
Schedule: M-F, 9am-5pm
Salary Range: $45,000 - $52,000 annual
Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.
The DMA will:
  • Place art and our diverse communities at the center around which all activities radiate.
  • Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
  • Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:
The Help Desk Support Specialist serves as the primary point of contact for end-user technical support, ensuring timely resolution of technology-related issues and a high level of customer service across the Museum. This position is responsible for managing incoming Help Desk requests, providing technical support, coordinating the escalation of more complex issues to appropriate IT team members, and monitoring ticket progress to ensure service level expectations are met. The role also supports the deployment, maintenance, and configuration of end-user devices, software, and technology resources while contributing to documentation, asset management, and continuous improvement of IT support services.
Duties and Responsibilities:
Help Desk & Customer Support
  • Serve as the first point of contact for end-user technology support, responding to and resolving Tier I Help Desk requests in a timely and customer-focused manner.
  • Triage, prioritize, and assign Tier II and Tier III support requests to appropriate IT staff while monitoring ticket progress through resolution.
  • Ensure support requests are documented accurately and resolved in accordance with established service level expectations.
  • Maintain detailed ticket documentation, knowledge base articles, and standard operating procedures.

Device & Hardware Support
  • Install, configure, deploy, maintain, and troubleshoot desktop computers, laptops, mobile devices, Mac devices, monitors, docking stations, and other end-user hardware.
  • Perform hardware installations, upgrades, replacements, and basic repairs as needed.
  • Assist with office moves, workstation setup, and installation of IT equipment.
  • Support onboarding and offboarding activities by preparing, deploying, and recovering IT equipment.

Operating Systems & Software
  • Install, configure, and support Microsoft Windows 11, Microsoft 365 applications and services, SharePoint, and other enterprise software.
  • Assist users with software installation, troubleshooting, account access, and application support.
  • Configure and maintain endpoint devices using Intune, Autopilot, imaging, and other endpoint management tools.
  • Assist with software licensing and inventory management.

Printing, Phones & Peripheral Support
  • Troubleshoot printers, print servers, multifunction devices, Teams phones, and other peripheral equipment.
  • Resolve printing, scanning, and device connectivity issues.

Networking & Connectivity
  • Perform basic network troubleshooting involving wired and wireless connectivity, DHCP, DNS, VLANs, and related infrastructure.
  • Escalate network issues requiring advanced support while assisting with diagnostics and resolution.

Asset Management & Training
  • Maintain accurate inventory records for hardware, software, and technology assets.
  • Assist with technology lifecycle management, including device deployment and retirement.
  • Provide training and guidance to employees on Museum technology systems and best practices.
  • Contribute to continuous improvement efforts by identifying opportunities to enhance IT support processes and user experience.
  • Additional duties as assigned.

Requirements
Education, Experience, and Certifications:
  • A minimum of 5 (five) years of direct information technology helpdesk experience.
  • BA in Computer Science or related field, or equivalent industry experience.

Key Qualifications:
  • Proven experience working on multiple projects concurrently, alone and in teams.
  • Excellent communication skills and attention to detail.

Our Core Values
  • Act with Integrity: We are honest and ethical.
  • Build Inclusivity: We create spaces where everyone can feel like they belong.
  • Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
  • Embrace and Drive Change: We are innovative, creative, and solutions driven.
  • Foster Connections: We collaborate around shared goals.
  • Maintain Balance: We encourage ourselves and each other to reflect and recharge.
  • Remain Curious: We pursue personal and professional learning.

Our Commitment to Equity and Diversity
The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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