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Tier 3 Help Desk Support Jobs (NOW HIRING)

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

Lynden Door

Help Desk Support Technician

Lynden, WA

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team ... Provide Tier 1+ Helpdesk support through the IT ticketing system for the entire organization.

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve ... 2+ years customer support/help desk experience. Strong communication, interpersonal, and ...

TEKsystems

Help Desk Support

Happy Valley, OR · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... 1-3 Years Experience in Tier 1 Service Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ... HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 3 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Support end-users in a help desk and on-site environment, resolving hardware/software issues.

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) ...

TEKsystems

L1 Help Desk Support

Fort Huachuca, AZ · On-site

$27.53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will: - Resolve technical problems (Tier 1) and answers queries by telephone or self-service ... Skills Help desk support, Troubleshooting, Customer service Top Skills Details Help desk support ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ...

Leading the Way

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ...

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Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Journeyman Computer User Support Specialist (Help Desk Support)

Bristol Bay Native Corporation

Panama City, FL • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist (Help Desk Support).
The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lead, they independently handle a wide variety of incidents and service requests, applying established procedures and their technical knowledge to restore service for users efficiently. This role is crucial for maintaining user productivity and satisfaction across the organization.
  1. Typical Task List

Incident Response and Troubleshooting
  • Serve as a primary point of contact for receiving, logging, and tracking all user-reported technical issues via phone, email, or ticketing system.
  • Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults, software errors, and network connectivity problems.
  • Utilize remote support tools to troubleshoot and resolve user issues in a timely manner.

System Installation and Configuration
  • Install, configure, and deploy new computer systems using standard system images.
  • Install and configure approved software applications and ensure proper functionality.
  • Set up and configure peripheral devices, such as printers, monitors, and docking stations.

User Support and Account Management
  • Assist users with common tasks, including password resets, email configuration, printer setup, and access to network drives.
  • Perform basic user account management in Active Directory, such as unlocking accounts and resetting passwords.
  • Provide guidance and basic training on standard hardware and software.

Escalation and Documentation
  • Escalate complex incidents requiring administrator-level access or specialized knowledge to the appropriate Tier 3 teams.
  • Contribute to the IT knowledge base by creating and updating technical documentation, user guides, and troubleshooting procedures.
  • Document troubleshooting steps and resolutions clearly and accurately in the IT Service Management ticketing system.

3. Minimum Qualifications / Requirements
Experience: A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop support role.
  • Demonstrated experience troubleshooting a wide range of hardware and software issues in a professional environment.

Certifications (Baseline):
  • Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is desired. Examples include:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.
Technical Skills:
  • Proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
  • Strong hardware troubleshooting skills for PCs, laptops, and common peripherals.
  • Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with Active Directory for user account management.
  • Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Remedy) and remote desktop tools.
  • Excellent customer service, communication, and problem-solving skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

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