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Tier 3 Help Desk Support Jobs (NOW HIRING)

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned.

TEKsystems

Help Desk Support

Portland, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... 1-3 Years Experience in Tier 1 Service Desk role ● Proficiency in ADs/G-Suite/MS Office/Slack ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate unresolved incidents to appropriate Tier II, Tier III, or engineering teams while ... Support enterprise cybersecurity requirements by following established security policies and ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 3 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Support end-users in a help desk and on-site environment, resolving hardware/software issues.

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Tier 3 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Support end-users in a help desk and on-site environment, resolving hardware/software issues.

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... An Associate's degree in Information Technology, Computer Science, or a related field, or three (3) ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

New

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Coordinate Tier 3 support with FDA project teams, application owners, infrastructure teams, vendors ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

New

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

TEKsystems

L1 Help Desk Support

Sierra Vista, AZ

$27.53/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will: - Resolve technical problems (Tier 1) and answers queries by telephone or self-service ... Skills Help desk support, Troubleshooting, Customer service Top Skills Details Help desk support ...

New York Racing Association

Escalate complex issues to Tier 2/Tier 3 support teams in accordance with established procedures ... Minimum of 1-2 years of experience in IT support, help desk operations, or technical customer ...

SAIC

Help Desk Support Technician

Buffalo, NY · Hybrid

$40K - $80K/yr

ORA_ON_SITE Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance ...

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All JobsTier 3 Help Desk Support Jobs

Tier 3 Help Desk Support information

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How much do tier 3 help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly

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