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Tier 3 Help Desk Support Jobs (NOW HIRING)

SAIC

Help Desk Support Technician

Buffalo, NY · Hybrid

$40K - $80K/yr

ORA_ON_SITE Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Support Specialist , you will be working closely with the team of developers and ... the appropriate tier for resolution. * Excellent written and verbal communication skills.

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ... desk-side support team during vacations or acquisitions Travel to acquisition sites may be ...

LCG, Inc.

Technical Support Engineer, Associate

Washington, DC · Hybrid

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 1, Tier 2, and Tier 3 Help Desk support for the DOT Drupal CMS platform, child applications hosted on the platform, and integrated external applications. * Perform incident intake ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support ... OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School ...

Cardone Enterprises Inc

Help Desktop Support Technician III

Miami, FL · On-site

$19.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Take on special projects from the CIO -- migrations, rollouts, office buildouts, and event IT support. What You Bring (Required) * 3+ years in a Tier II/III help desk or desktop support role ...

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All JobsTier 3 Help Desk Support Jobs

Tier 3 Help Desk Support information

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$12

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$33

How much do tier 3 help desk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tier 3 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 3 Help Desk Support?

A Tier 3 Help Desk Support job involves providing advanced technical support for complex IT issues that cannot be resolved by Tier 1 or Tier 2 support teams. Tier 3 specialists analyze, troubleshoot, and resolve deep-rooted system, software, and network problems. They work closely with developers and engineers to identify long-term solutions, apply patches, and escalate unresolved issues when necessary. This role requires extensive technical expertise, problem-solving skills, and knowledge of enterprise IT systems.

What are the key skills and qualifications needed to thrive in the Tier 3 Help Desk Support position, and why are they important?

To thrive as a Tier 3 Help Desk Support specialist, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and relevant technical certifications such as CompTIA, Microsoft, or Cisco. Expertise in ticketing systems, remote desktop tools, and diagnostic utilities is typically required for efficient issue resolution. Strong problem-solving skills, clear communication, and patience help distinguish candidates in this customer-facing and collaborative environment. These skills ensure that complex technical issues are resolved efficiently, minimizing downtime and ensuring optimal user satisfaction.

What types of technical issues does a Tier 3 Help Desk Support specialist typically handle compared to lower tiers?

Tier 3 Help Desk Support specialists are responsible for resolving the most complex and advanced technical issues that could not be solved by Tier 1 or Tier 2 support. This often involves deep-dive troubleshooting of networking problems, server and infrastructure issues, escalated security concerns, and advanced software malfunctions. They may also collaborate with engineers, developers, or vendors to identify root causes and implement long-term solutions. Because of the technical depth required, Tier 3 specialists typically have more autonomy and may be involved in documenting solutions for future reference and mentoring lower-tier support staff. This role provides the opportunity to work closely with IT leadership and expand your expertise in enterprise systems.

More about Tier 3 Help Desk Support jobs
What cities are hiring for Tier 3 Help Desk Support jobs? Cities with the most Tier 3 Help Desk Support job openings:
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Tier 3 Help Desk Support jobs near you
Infographic showing various Tier 3 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Support Engineer (Tier 3) -- Cloud Platform; Integrations (Hybrid)

NIRA, Inc.

Washington, DC • On-site

$95K/yr

Full-time

Posted 5 days ago

Job description

NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for a U.S. Department of Justice cloud-based digital evidence management program serving U.S. Attorneys' Offices nationwide. Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer resolves the most complex platform, integration, and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.ResponsibilitiesOwn Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levelsTroubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructurePerform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releasesManage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communicationWork within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation recordsSupport security operations: patch verification, vulnerability remediation validation, and incident response assistanceMaintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teamsContribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidentsRequired Qualifications5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering levelStrong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnosticsWorking knowledge of AWS services and monitoring/diagnostic toolingExperience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environmentsClear written and verbal communication with both end users and engineering teams, including RCA documentationU.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigationBachelor's degree in information technology, computer science, or a related fieldPreferred QualificationsFederal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environmentsExperience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)Scripting skills (Python or PowerShell) for diagnostics and support automationExperience supporting multi-tenant SaaS environmentsCertifications such as ITIL 4, AWS SysOps Administrator, or Security+
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About Nira

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2021

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