Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.
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Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.
Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT ... You are also responsible for maintaining and monitoring daily support tickets through email and ...
Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT ... You are also responsible for maintaining and monitoring daily support tickets through email and ...
IT HelpDesk
Aurora, CO · On-site
$48K - $52K/yr
Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will ... For further information, please review the Know Your Rights notice from the Department of Labor.
IT HelpDesk
Aurora, CO · On-site
$48K - $52K/yr
Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will ... For further information, please review the Know Your Rights notice from the Department of Labor.
IT Help Desk Technician
Boca Raton, FL · On-site
Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT ... You are also responsible for maintaining and monitoring daily support tickets through email and ...
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IT Help Desk Technician
Boca Raton, FL · On-site
Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT ... You are also responsible for maintaining and monitoring daily support tickets through email and ...
IT Helpdesk Support
Queens, NY · On-site
$62K - $75K/yr
Respond to help desk tickets, phone calls, and walk-up support requests * Troubleshoot hardware ... Maintain accurate IT asset inventory records * Administer cloud-based identity and access ...
IT Helpdesk Support
Queens, NY · On-site
$62K - $75K/yr
Respond to help desk tickets, phone calls, and walk-up support requests * Troubleshoot hardware ... Maintain accurate IT asset inventory records * Administer cloud-based identity and access ...
Help Desk Specialist / IT Support Technician Location: Miami, FL Onsite, NO REMOTE Duration: 6-12 months extendable We are looking for a Help Desk Specialist Bilingual - English & Spanish to provide ...
Help Desk Specialist / IT Support Technician Location: Miami, FL Onsite, NO REMOTE Duration: 6-12 months extendable We are looking for a Help Desk Specialist Bilingual - English & Spanish to provide ...
IT Help Desk
Woodway, TX · On-site
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
IT Help Desk
Woodway, TX · On-site
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
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Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
... to help users resolve their IT challenges efficiently. Key Responsibilities: * Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
... to help users resolve their IT challenges efficiently. Key Responsibilities: * Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems ...
IT Help Desk
Portland, OR · On-site
$40.27 - $49.52/hr
As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware ... inclusive support. * Demonstrated experience troubleshooting Tier 1 & Tier 2 technical issues ...
IT Help Desk
Portland, OR · On-site
$40.27 - $49.52/hr
As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware ... inclusive support. * Demonstrated experience troubleshooting Tier 1 & Tier 2 technical issues ...
Support Desk Analyst
Albany, NY · Remote
$21 - $28.75/hr
Experience as an IT support/help desk role. * Working knowledge of Windows and Mac operating systems. * Experience in Microsoft Office 365, Active Directory, and remote support tools. * Strong ...
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Support Desk Analyst
Albany, NY · Remote
$21 - $28.75/hr
Experience as an IT support/help desk role. * Working knowledge of Windows and Mac operating systems. * Experience in Microsoft Office 365, Active Directory, and remote support tools. * Strong ...
Manager, IT Support
Omaha, NE · On-site
This position focuses exclusively on IT support operations, service delivery, workforce enablement, including the oversight of help desk functions, end-user devices, asset inventory, workplace ...
Manager, IT Support
Omaha, NE · On-site
This position focuses exclusively on IT support operations, service delivery, workforce enablement, including the oversight of help desk functions, end-user devices, asset inventory, workplace ...
IT Support Services I - Help Desk
Lafayette, LA · On-site
$18 - $20/hr
... to help users resolve their IT challenges efficiently. Key Responsibilities: * Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems ...
IT Support Services I - Help Desk
Lafayette, LA · On-site
$18 - $20/hr
... to help users resolve their IT challenges efficiently. Key Responsibilities: * Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems ...
Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...
Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves ... Receive support, enhancement, and service inquiries; answer common questions/inquiries. * Escalate ...
Required : • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support • General ...
Required : • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support • General ...
IT Help Desk Specialist
Tampa, FL · On-site
Knowledge * Entry level IT support * Knowledge of Microsoft programs (i.e., Word, Excel, Outlook ... The IT Help Desk Specialist must have the following: • An associate degree in MIS or related ...
IT Help Desk Specialist
Tampa, FL · On-site
Knowledge * Entry level IT support * Knowledge of Microsoft programs (i.e., Word, Excel, Outlook ... The IT Help Desk Specialist must have the following: • An associate degree in MIS or related ...
IT Support Specialist (Help Desk Tier 2)
Charlottesville, VA · On-site
$24 - $29/hr
IT Support Specialist (Help Desk Tier 2) Purpose: The IT Support Specialist provides Tier 2 Help Desk support for Foundation staff meeting service needs including, but not limited to: Workstations ...
IT Support Specialist (Help Desk Tier 2)
Charlottesville, VA · On-site
$24 - $29/hr
IT Support Specialist (Help Desk Tier 2) Purpose: The IT Support Specialist provides Tier 2 Help Desk support for Foundation staff meeting service needs including, but not limited to: Workstations ...
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
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... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk
$23/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk Analyst
Plano, TX · On-site
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Analyst
Plano, TX · On-site
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
It Support Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it support help desk jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for it support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is an IT Support Help Desk professional?
IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.
What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?
To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.
What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?
IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.
What is the difference between It Support Help Desk vs Network Technician?
| Aspect | It Support Help Desk | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desk, remote support, office | Network labs, server rooms, on-site |
| Primary Responsibilities | Troubleshooting user issues, software support | Configuring networks, maintaining hardware |
| Industry Usage | IT support, customer service | Networking, infrastructure |
While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.
More about It Support Help Desk jobs
What cities are hiring for It Support Help Desk jobs? Cities with the most It Support Help Desk job openings:
What states have the most It Support Help Desk jobs? States with the most job openings for It Support Help Desk jobs include:
What job categories do people searching It Support Help Desk jobs look for? The top searched job categories for It Support Help Desk jobs are:
Job description
Summary
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- Having worked with a Managed Services Provider (MSP) in the past is a MUST!
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
- PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki).
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
About K2 Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Carlsbad, CA, US
Year founded
2019