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It Support Help Desk Jobs in California (NOW HIRING)

BradyPLUS

IT Support/Help Desk Specialist

Bell, CA · On-site

General information Name IT Support/Help Desk Specialist Ref # 2985 City Bell State California Country United States Function Information Technology BradyPLUS is now Imperial Brady! To learn more ...

REVOLVE

IT Help Desk Support

Cerritos, CA · On-site

$25 - $27/hr

Main purpose of the IT Helpdesk Support role: We are looking for a skilled and customer-focused IT Support Help Desk Technician to join our IT team. The ideal candidate will be responsible for ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

SlingShot Connections

Be Seen First

IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

Has 3+ years of technical support, help desk, or IT support experience (preferred) * Has experience supporting Windows environments and Microsoft 365 applications * Demonstrates strong ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Courser

IT Support Services II - Help Desk

Palm Desert, CA · On-site

$65K - $71K/yr

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.    IT Support Services II-Help Desk We are ...

Muon Space

IT Support Engineer

San Jose, CA · On-site

$106K - $120K/yr

Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware ... an IT support, help desk, or systems administration role * Hands-on experience with Okta or a ...

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It Support Help Desk information

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How much do it support help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it support help desk in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in California?

For It Support Help Desk jobs in California, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in California look for?

The top searched job categories for It Support Help Desk jobs in California are:

What cities in California are hiring for It Support Help Desk jobs?

Cities in California with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in California as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

IT Support/Help Desk Specialist

BradyPLUS

Bell, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

247th of 423 rated retail wholesalers

Job description

General information
Name
IT Support/Help Desk Specialist
Ref #
2985
City
Bell
State
California
Country
United States
Function
Information Technology
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
The IT Support / Help Desk Specialist is responsible for assisting the IT department in maintaining the company's computer systems, printers, computer hardware, and providing technical support to employees across BradyPLUS locations. This role assists with the daily administration of a network/server environment, installs upgrades, patches, and new applications and equipment, and supports and enforces disaster recovery, security, and backup and restore plans. The IT Support Specialist serves as a primary point of contact for end-user technical support, managing incidents and service requests through Fresh service while meeting established SLAs. The role encompasses endpoint management via Microsoft Intune, Microsoft 365 administration, Active Directory user lifecycle management, 8x8 phone system support, and adherence to BradyPLUS IT security and compliance policies. As BradyPLUS continues to grow through acquisitions and integrations, this position plays a vital role in ensuring seamless IT operations and exceptional service delivery across the enterprise. This position requires full-time onsite work.
Responsibilities Include:
  • Complete call center tickets for help desk calls and document resolutions
  • Monitor help desk calls throughout the day and prioritize/assign completion of tasks
  • Maintain network operations as directed, including: all PC software, hardware, security, firewall/VPN, phone system, upgrades & research, building security (key fob/keypad), copiers, printers, voicemail, and phone system
  • Monitor and administer backups, reviewing logs, and running various other procedures
  • Set up and assign user access to network shares & files
  • Set up and assign user ERP & CRM security
  • Maintain security cameras/DVR systems
  • Perform daily monitoring of backup systems
  • Conduct preventative maintenance on all PC hardware
  • Set up, configure, and install software on new PCs and mobile devices - manual imaging and Intune provisioning
  • Install and maintain network printers physically and remotely
  • Meet weekly with the IT Director to monitor workload and update projects
  • Regularly attend IT-related training to improve skills
  • Research new trends in the IT industry
  • Provide technical support to employees regarding software, hardware (including audio visual equipment), peripherals, and network access
  • Perform hardware/software audits
  • Deploy and manage security awareness training (e.g., KnowBe4 phishing simulations)
  • Provide on-site and remote technical support for hardware, software, and network issues across regional BradyPLUS locations
  • Troubleshoot and resolve issues with desktops, laptops, mobile devices (iOS/Android), printers, and other peripherals
  • Ensure timely resolution of IT tickets logged via Fresh service, meeting established SLAs for response and resolution
  • Support user onboarding and offboarding procedures, including Active Directory account management, Microsoft Entra ID provisioning, and Office 365 license allocation
  • Administer and maintain distribution and security groups within Active Directory
  • Support Microsoft 365 environment including Teams, Outlook, Exchange, SharePoint, and OneDrive troubleshooting
  • Assist with 8x8 phone system support, including user provisioning, voicemail configuration, and call quality troubleshooting
  • Support endpoint security initiatives including BitLocker enforcement, remote wipe procedures, and Intune compliance monitoring
  • Coordinate equipment shipping to remote sites or users and manage decommissioning of returned equipment with secure reimaging
  • Manage IT asset inventory including procurement, deployment, tracking, and decommissioning of devices
  • Follow and enforce BradyPLUS IT security policies, including Help Desk Identity Verification (SOP IT-SEC-001) procedures
  • Assist with incident response procedures for phishing, malware, and security events per established SOPs
  • Provide user training and guidance on IT systems, tools, and best practices; develop knowledge base articles in Fresh service
  • Support regional IT initiatives such as hardware rollouts, office relocations, Windows 10 to 11 migrations, and system upgrades
  • Collaborate with infrastructure, applications, security, and ERP teams to resolve complex issues and improve IT service delivery
  • Additional duties or special projects as assigned

The Ideal Candidate Will Have:
  • High school diploma or equivalent required; Associates or bachelor's degree in information technology. Computer Science preferred.
  • Minimum of 2 years of experience in an IT support or help desk role
  • Strong knowledge of Windows 10/11 and macOS operating systems
  • Familiarity with mobile OS support (iOS and Android)
  • Proficient in Microsoft Office 365 suite and M365 administration basics
  • Experience with ITSM/ticketing platforms (e.g., Fresh service, ServiceNow, Zendesk)
  • Experience with Active Directory - user account management, password resets, group membership, and security groups
  • Familiarity with network concepts and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
  • Experience with Windows Autopilot and MDM/Intune device deployments and provisioning
  • Experience in enterprise ticketing systems with disciplined ticket hygiene and documentation practices
  • Strong troubleshooting and problem-solving skills for hardware, software, and networking issues
  • Excellent interpersonal and communication skills with a customer-first approach
  • Ability to manage multiple tasks and priorities in a fast-paced, multi-site environment
  • Strong organizational skills, attention to detail, and thorough ticket documentation practices
  • Ability to write reports, correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from department heads, managers, employees, and customers
  • Industry certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, or Microsoft certifications (e.g., MS-900, MD-102)
  • Experience with Microsoft Entra ID (Azure AD), Conditional Access policies, and MFA administration
  • Experience with Microsoft Intune compliance policies, device configuration profiles, and endpoint security
  • Familiarity with 8x8 UCaaS phone system administration (user provisioning, auto attendants, call routing, number porting)
  • Knowledge of enterprise ERP/CRM systems (e.g., Prophet 21, SYSPRO, or similar)
  • Experience with backup systems and disaster recovery procedures (e.g., Veeam)
  • Familiarity with VMware/vSphere environments and basic server administration
  • Experience with remote support tools (e.g., AnyDesk, TeamViewer, NinjaRMM)
  • Knowledge of security awareness training platforms (e.g., KnowBe4)
  • Experience with PowerShell scripting for automation and task management
  • Understanding of SLA management, incident escalation, and ITIL best practices
  • Experience supporting multi-site or distributed enterprise environments (180+ locations preferred)
  • Familiarity with Single Sign-On (SSO) troubleshooting and federated identity management
  • Prior experience with cloud-based services, Microsoft Azure fundamentals, and endpoint management tools
  • Experience with VoIP/telephony systems and basic understanding of SIP, QoS, and call routing
  • Physical Requirements: While performing the duties of this job, the employee is regularly able to sit at a desk for extended periods and operate a computer. Ability to listen and speak clearly on the phone and in person. Must also have the ability to lift, carry. push or pull up to 25lbs occasionally for equipment setup and moves. Ability to reach, push, pull, stand, walk, stoop, kneel and crouch as needed for equipment installation.

Compensation & Benefits:
The pay range for this role is $26.00 to $27.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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