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Nc Fast Help Desk Jobs in California (NOW HIRING)

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in ... Ability to work in a fast-paced environment and prioritize a varied workload between multiple ...

New

Lereta

Help Desk Team Lead

Pomona, CA · On-site

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in ... Ability to work in a fast-paced environment and prioritize a varied workload between multiple ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician. With offices in multiple states, Klinedinst is dedicated to ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician. With offices in multiple states, Klinedinst is dedicated to ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in ... Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware. As ...

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of ... Ability to work independently and collaboratively in a fast-paced support environment. Working ...

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of ... Ability to work independently and collaboratively in a fast-paced support environment. Working ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA · On-site

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of ... Ability to work independently and collaboratively in a fast-paced support environment. Working ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast ...

Divergent

IT Help Desk Technician II

Torrance, CA

Sunday - Thursday Purpose We are looking for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer ...

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Nc Fast Help Desk information

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are popular job titles related to Nc Fast Help Desk jobs in California?

For Nc Fast Help Desk jobs in California, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in California look for?

The top searched job categories for Nc Fast Help Desk jobs in California are:

What cities in California are hiring for Nc Fast Help Desk jobs?

Cities in California with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk Team Lead

LERETA, LLC

Pomona, CA

$23.04 - $28/hr

Full-time

Posted 3 days ago

New

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed/tracked. The role is responsible monitors and reports on performance metrics such as the number of calls received, number of calls closed on first contact, number of open calls, and the number of open-aged calls.

Help Desk Team Lead

  • Logs incidents and service requests to a dynamic Help Desk environment that targets the highest percentage of first-call resolution
  • Provides support for existing IT systems
  • Troubleshoots IT problems to determine whether they are hardware or software related and attempts to assess and remedy the problem with the initial call
  • Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk
  • Develops Daily Status Reports
  • Ensures that Help Desk procedures are compliant with the customer’s Service Level Agreements (SLA’s)
  • Submits a weekly Help Desk report which includes graphs and metrics that support the performance data and SLA agreements
  • Ensures all new user requests and changes are assigned and resolved in a timely manner
  • Escalates service requests to the appropriate technician in a timely manner to ensure prompt resolution of all issues
  • Assists where needed in the desktop support function
    • Mainframe and Client Server Printing systems – Design and implementation
    • Mainframe Hardware
    • Microsoft Active Directory support

This position will perform other duties as assigned based on the needs of the department.

Core Competencies:

  • Ability to work in a fast-paced environment and prioritize a varied workload between multiple systems and customers
  • Excellent written and oral communication skills
  • Ability to work flex and overtime hours
  • Ability to quickly and accurately troubleshoot various Help Desk issues
  • Ability to learn new skills/software quickly
  • Ability to work in a team environment to collectively address and resolve issues
  • Ability to respond with urgency to customer and management needs or requests for assistance, reports etc

Required Education & Experience:

  • 3+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • High School Diploma or equivalent
  • Must be capable of typing 35 wpm+

Preferred Education & Experience:

  • Associate Degree in Computer Systems / IT Technology or related field
  • 5+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • Preferred Software Experience: Proficiency in Microsoft® Office Outlook, Access, PowerPoint, Excel and Word
  • Experience with mortgage servicing systems such as MSP, LSAMS, FISERV
  • In-house software/system knowledge: LPTS – LERETA Property Tax, LERETANet, Mainframe, TTS – Total Tax System, TS2, WebXtender, iSupport

Salary range: $23.04 - $28.00

What LERETA employees say

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