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It Support Help Desk Jobs in Santa Clara, CA (NOW HIRING)

Redolent, Inc

Help Desk - Systems Tech.

Sunnyvale, CA

$23.50 - $31.75/hr

Help Desk - Systems Tech. LOCATION: Sunnyvale CA Duration: 6 to 12+ Months Description: Responsible ... At least 3 years of enterprise IT support experience, predominately Mac support Contributes to team ...

RKI Instruments, Inc.

IT Support Technician

Union City, CA · On-site

$72K - $79K/yr

Solid understanding of computer management principles and help desk operations. * Knowledge of ... IT Support position at RKI Instruments, Inc. Join us in shaping the future of gas detection!

Veteran-friendly

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service ... years in IT helpdesk support positions 2+ years in IT roles with increasing levels of ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service ... years in IT helpdesk support positions • 2+ years in IT roles with increasing levels of ...

Aalyria

IT Support Specialist

Livermore, CA · On-site

$75K - $100K/yr

Role Overview: We're seeking an experienced IT Support Specialist to be the first dedicated support ... Establish help desk workflows, ticketing procedures, and SLA standards * Develop and maintain ...

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It Support Help Desk information

See Santa Clara, CA salary details

$14

$27

$39

How much do it support help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support help desk in Santa Clara, CA is $27.19, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $30.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Santa Clara, CA? For It Support Help Desk jobs in Santa Clara, CA, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Santa Clara, CA look for? The top searched job categories for It Support Help Desk jobs in Santa Clara, CA are:
What cities near Santa Clara, CA are hiring for It Support Help Desk jobs? Cities near Santa Clara, CA with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Santa Clara, CA as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $56,554 per year, or $27.2 per hour.
IT Infrastructure Support/ Help Desk

IT Infrastructure Support/ Help Desk

Netpace

San Mateo, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Infrastructure Support/Helpdesk Support Level 2 Role

Hands on experience in setting up computers image, network connections/setup, windows infrastructure and configuration.

Solid understanding on Windows event logs, functions and tools for performing review, investigation and system setup.

Coordinate with corporate IT for their initiatives and implement same initiatives on Lab computers (Windows Patches, Security Agents, and network drop etc)

Manage inventory of lab computers and periodically checking if those computers are running fine and/or require any update based upon monitoring alert.

Support team members for their requests on new computer setup, local configurations, validation of system, decommissioning old computers, taking an image and managing those images.

Support cross functionally for multiple initiatives that require changes in lab computers like driver installation, local account/group/permission management.

Support lab personnel for issues regarding computer, IT infrastructure, and day today requests on standalone computerized systems in the lab.

Help team to streamlining the processes for computer workstation procurement and setup.

Perform manual tasks such as data backup, audit trail report generation, screenshots for periodic review activities identified for any system.

Keeping systems related information up to date into centralized systems such as CMDB.

Understanding of GXP regulations/requirements are important for this role since systems support GXP operations.

Team player, customer focused, critical thinking, and problem solving skills are critical for this role.

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About Netpace

Sourced by ZipRecruiter

Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.

Company size

51 - 200 Employees

Headquarters location

San Ramon, CA, US

Year founded

1996

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