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It Help Desk Manager Jobs in Minnesota (NOW HIRING)

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

Nextten Stauer, LLC

IT Help Desk Associate

Burnsville, MN · On-site

$50K - $60K/yr

Position Summary The IT Help Desk Associate provides first-level technical support to employees and ... management of desktops, laptops, printers, and other personal hardware assets * Assist the ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Our Managed Technical Services team excels in the world of technology to support our client's focus ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

Purpose Brands

Manager, Help Desk

Woodbury, MN · On-site

$84 - $108/hr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... This role is ideal for someone who is passionate about people and process, has a strong IT support ...

MSI Metro Sales Inc

IT Help Desk -Level 2

Roseville, MN

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Our Managed Technical Services team excels in the world of technology to support our client's focus ...

Revel Staffing

IT Manager

Minneapolis, MN

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Manage IT Systems & Equipment * Installation of technological equipment (PC's, printers, phones ...

Centrav Inc.

IT Support Specialist

Burnsville, MN · On-site

... help desk support to end-users including support for hardware, software, telephone and other ... Perform additional tasks and participate in various projects as assigned by IT/Technology Manager.

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Supplement Enterprise Support Services-IT Service Desk during the ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... manage multiple tasks and adapt in a fast-paced environment · Understanding of issue ...

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Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Minnesota

It Help Desk Manager information

See Minnesota salary details

$38.2K

$84.9K

$132.7K

How much do it help desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it help desk manager in Minnesota is $84,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $103,800.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Minnesota?

The most popular types of It Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for It Help Desk Manager jobs?

Cities in Minnesota with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $84,944 per year, or $40.8 per hour.

IT Help Desk

BC Tech Pro

Plymouth, MN • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $23.00 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens age 18 or older.

Apply