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It Help Desk Associate Jobs in Minnesota (NOW HIRING)

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75/hr

... in IT support or MSP environments Help Desk supervision and/or related systems management Strong troubleshooting skills across Windows-based systems and user environments Experience supporting ...

New

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Revel Staffing

IT Manager

Minneapolis, MN · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Help Desk Support Technician Department ... Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ...

Centrav Inc.

IT Support Specialist

Burnsville, MN · On-site

Associate's or bachelor's degree in computer science and/or technology industry certifications preferred. 2+ years customer service experience in an IT help desk or related role. Motivated self ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$84 - $140/hr

DSG is seeking a Help Desk Manager to join their IT team.Inthis full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will vary ...

New

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt position, work is typically performed during standard business hours, Monday through Friday , but will ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Supplement Enterprise Support Services-IT Service Desk during the ...

Taylor

IT Service Desk Support

North Mankato, MN · On-site

$20.50/hr

Help with troubleshooting hardware and software * Follow up with end users to ensure satisfactory ... Experience working as an IT help desk technician or in a similar end user support role We Would ...

New

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Minnesota

It Help Desk Associate information

See Minnesota salary details

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How much do it help desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it help desk associate in Minnesota is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Minnesota?

The most popular types of It Help Desk jobs in Minnesota are:

What are popular job titles related to It Help Desk Associate jobs in Minnesota?

For It Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Minnesota look for?

The top searched job categories for It Help Desk Associate jobs in Minnesota are:

What cities in Minnesota are hiring for It Help Desk Associate jobs?

Cities in Minnesota with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,065 per year, or $22.6 per hour.

Information Technology Help Desk Manager

Jdinet

Grand Rapids, MN • On-site

$55 - $75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Manage JDInet's Help Desk operations and oversee ticket management, field service scheduling, and issue resolution.

  • Diagnose and resolve Level 1 and Level 2 support issues across user environments, including Windows endpoints, Microsoft 365, and client IT systems.

  • Support and maintain client IT environments such as Microsoft 365 tenants, endpoint devices, and basic networking components.

Job description

Information Technology Help Desk Manager

Information Technology / Managed Services

About the Role

This role is responsible for managing JDInet's Help Desk operations while providing responsive technical support to clients and internal users. The Help Desk Services Manager oversees ticket management, coordinates field service scheduling, troubleshoots Level 1 and Level 2 technical issues, and supports Microsoft 365, Windows environments, and client IT systems. The position also focuses on maintaining strong client relationships through clear communication, proactive system monitoring, and collaboration with the technical team to ensure efficient, reliable service delivery.

Requirements Key Responsibilities Help Desk Services Manager

Provide Help Desk management and operational support to users across the JDInet service area including local users in the Grand Rapids and remote users in the Minneapolis area

Ownership and operational responsibility of the Help Desk environment and related client environments

Provide coordination and scheduling services for all field staff in the organization

Maintain clear, professional communication with employees and clients throughout issue resolution

Escalate complex or high-risk issues appropriately to appropriate technical resources

Technical Troubleshooting & Resolution

Diagnose and resolve Level 1/2 support issues across user environments with minimal oversight

Manage and prioritize assigned service tickets independently

Troubleshoot and resolve issues across:

  • Various service provider back end and customer facing systems
  • Windows endpoints and user environments
  • Microsoft 365 (user management, email, permissions, basic administration)
  • Common business applications and systems

Take ownership of issues through full resolution, not just initial response

Apply structured problem-solving and root cause thinking where appropriate

Systems Maintenance & Administration

Support and maintain client IT environments including:

  • Microsoft 365 tenants
  • Endpoint devices and configurations
  • Basic networking components

Perform routine maintenance, updates, and system checks

Utilize RMM and monitoring tools to proactively identify and address issues

Client Interaction & Relationship Support

Build strong working relationships through reliable and consistent service

Communicate technical issues in a clear, user-friendly manner

Identify potential improvements or risks within client environments and communicate internally

Team Collaboration & Process Adherence

Work within JDInet helpdesk structure while maintaining ownership of assigned work

Coordinate with the IT Operations Manager and other technical resources as needed

Follow established processes for ticketing, documentation, and service delivery

Participate in ongoing training and cross-training on systems and tools

Qualifications

4–7+ years of experience in IT support or MSP environments

Help Desk supervision and/or related systems management

Strong troubleshooting skills across Windows-based systems and user environments

Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)

Ability to independently manage workload and prioritize tasks effectively

Proven ability to resolve technical issues without step-by-step guidance

Strong communication and customer service skills

Preferred Skills

Experience with partner account management, subscription provider platforms, and billing processes to align technical and management platforms

Experience in a Managed Service Provider (MSP) environment

Familiarity with PSA tools (e.g., Autotask or similar)

Experience with RMM tools and endpoint management platforms

Basic networking knowledge (routing, switching, troubleshooting)

Experience with backup, security, and monitoring solutions

CompTIA Certifications of various levels are helpful but not required

Autotask and Quickbooks experience helpful but also not required

Pay range and compensation package

Competitive salary range of $55-$75k aligned with a strong Level 1/2 MSP technician role and related additional experiences

Reflective of experience, independence, and technical capability

PTO, 401k, bonus, full benefits package available

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

Requirements added by the job poster
  • 2+ years of work experience with 2nd Line IT Support
  • 3+ years of work experience with Help Desk Support
  • 4+ years of experience in Information Technology
  • 4+ years of work experience with Windows
About the Company

JDInet is a managed IT services provider supporting small to mid-sized businesses with reliable, responsive technical solutions. The company focuses on maintaining stable environments, resolving issues quickly, and building long-term client relationships through consistent service delivery. The team operates with a high level of accountability and ownership, emphasizing practical problem-solving and operational efficiency.

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