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It Help Desk Associate Jobs in Minnesota (NOW HIRING)

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

MSI Metro Sales Inc

IT Help Desk -Level 2

Roseville, MN

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

Revel Staffing

IT Manager

Minneapolis, MN

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Help Desk Support Technician Department ... Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Associate's or bachelor's degree in computer science and/or technology industry certifications preferred. 2+ years customer service experience in an IT help desk or related role. Motivated self ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

  • Medical

  • Retirement

  • PTO

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

  • Medical

  • Retirement

  • PTO

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Supplement Enterprise Support Services-IT Service Desk during the ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$30 - $36/hr

  • Medical

  • Dental

  • Vision

  • PTO

Associate's Degree or specialized training in the IT field * Experience supporting enterprise ... help desk, or related IT role * Valid Driver's License with good driving record Preferred ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

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Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Minnesota

It Help Desk Associate information

See Minnesota salary details

$11

$22

$32

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Minnesota is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Minnesota? The most popular types of It Help Desk jobs in Minnesota are:
What are popular job titles related to It Help Desk Associate jobs in Minnesota? For It Help Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Minnesota look for? The top searched job categories for It Help Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for It Help Desk Associate jobs? Cities in Minnesota with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,065 per year, or $22.6 per hour.

IT Help Desk

BC Tech Pro

Plymouth, MN

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $23.00 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens age 18 or older.

Apply